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How come bitdefender didn't find the trojan.html.agent.wr malware on my PC?
I became aware of an issue when I opened the Outlook app on my PC and emails from my inbox started auto-deleting (I didn't have any archiving rules set up), and then messages started to appear asking if I was sure I wanted to grant access to 'transfer' certain files (that I wasn't trying to transfer). I suspected a virus…
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Why Some Google Apps are being Automatically Installed?
Recently, I found my Windows 10 Start menu shows "Docs, Gmail, Google Drive, Sheets, Slides, YouTube" as recently added apps. I do use Google Chrome everyday, but I didn't installed those apps on my pc. So, I uninstalled them, cleared Chrome file data, then from Windows Settings, I reset chrome, finally I uninstalled it…
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adnxs.com - Malware or just a strange-named cookie?
Hello! Since I have set my browser settings to delete everything but my cookies after closing the browser, I manually delete certain cookies from time to time. Today a cookie caught my eye that I found a bit 'suspicious'. It's called adnxs.com. A search on the net revealed that there is a virus running under the same name…
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Real-time Protection
I'm trying to play Farming Simulator 22 on Steam and it throws an error code. It says "Error: Can't read profile path." The way to fix this is by going into Windows security and adding the Farming Simulator 22 files into the “Control folder access”. But in order to do this you need Windows security real-time protection.…
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Google Gmail YouTube all saying i have malware! please help
Google Gmail YouTube saying i have malware on my pc and have singed me out on this device to protect my account Bitdefender not picking up on it or doing (( individual file scans or showing the results of said file scan ??)) anyone having same issues??? i have uninstalled and reinstalled twice! still with no luck and…
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Bamital malware - do I need to worry about it?
Hi all, I had a letter from Virgin Media saying they detected bamital on one of my devices (they don't say which one, or how they detected it). As far as I can gather, bamital was disabled around a decade ago. I did a full scan with Bitdefender and nothing was found - I'm assuming Bitdefender would detect this malware,…
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Icon colors in log
What are the icon colors in the log. I see red and grey, but they both say "Malware scanner: Application $app was scanned on install and found clean" (Amazon Alexa and Proton Calendar respectively for two examples),
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Malware detection Trojan.heur.bmy@@rbhctjal
I have ran several times the analysis of the system with bitdefender and the program is continuously telling me that there is this malware named "Trojan.heur.bmy@@rbhctjal" on my computer. I tried several times to delete the malware, and Bitdefender is not able to destroy this malware or so I think so. I don't know if it…
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Do I need to reinstall Bitdefender or is there a different problem?
I downloaded and installed Bitdefender Total Security a couple months ago and didn't have any issues with it. Recently I scanned with the rescue environment as well as use the one click optimizer due to persistent high disk usage and slow performance (which I suspected was either due to a resilient threat or errors). No…
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Did I accidentally allow a malicious site to force malwares or viruses on my pc?
This notification pops up and i accidentally added the the site to the list of exceptions thinking it was another false positive until i took a second look. Could I have accidetnally allowed a malicous site to do as it pleases with my PC? "Suspicious connection blocked Feature:Online Threat Prevention msedge.exe attempted…
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Concerning exploit detected notification
Hello, I have recently gotten a notification from Bitdefender total security saying that an exploit was blocked from some IP address - I have blurred it out just in case it is sensitive info. Bitdefender does not detect this as malware and I am not what to do about the exploit. Please could someone tell me what to do about…
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Mouldy
Windows 10. This morning a BD pop up told me my system was infected and it was proceeding to disinfect my system. It was then suggested that I restart my system and do a full system scan, the result was negative.Now whenever I restart my system I get a generic text message across the top of my screen telling me my system…
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bdagent startup file
i may be being paranoid but just checking. bdagent is listed as a startup program but it doesnt have an icon or a publisher. is this still the legitimate bitdefender startup program or something else?
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Question about Malware
I think Malware is still on my computer (after I hired someone to clean it). I did more research on stuff and realized that jpgs and pngs could pose a threat. I deleted all the files on my computer and will clean off my external hard drive of all unneeded jpgs, pngs, and any double extension, jpg/png files....pdfs I will…
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Is rtkhdasetting.zip password protected malware
Bitdefender has identified and deleted many files associated with rtkhdasetting.zip. This file is password protected therefore it cannot be scanned or deleted by Bitdefender. I would like to know if its Malware? If it is, how do I delete it? I have found this file in my backups as well as my restore files...so not sure…
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How to remove Application.Bundler.CYS
Hi! Bitdefender Total Security has identified a threat on my computer called "Application.Bundler.CYS" However, so far it has been unable to remove it. Any suggestions?
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Total Security Installer Flagged As Malware
As in the title - I have downloaded from my Central account the Windows installer for Total Security and this is being picked up as malware on VirusTotal and Hybrid Analysis. Trojan.Generic.Win32.1697845 is noted by Zilya via ViusTotal and Trojan.Win32.Malicious.4!e by AegisLab via Hybrid Analysis where Filseclab also…
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Advanced Anti Virus Settings Keep Changing / Notifications Vanished
Hello I'm using BD Build 26.0.34.162 on an older Windows 8.1 machine. 2 days ago, I got a warning that a new piece of software was trying to modify command lines in my OS with malicious instructions. Bit Defender (apparently) handled the threat appropriately. As soon as I finished, I uninstalled the offending software and…
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Ransomware uwu encrypted
Hello community, i have a new problem, look this video the antivirus and all antivirus that uses Bitdefender engine, cant stop ransomware uwu. :(
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Screenshot protection
Hello everybody, What ? Everybody can be attacked by a malware. We need to make it hard to get what the attackers want. Bitdefender already have webcam and mic protection in place. Idea : Can we add screenshot protection. The configuration type can be the similar to the webcam and mic protection for example. So that, if a…
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Malware Not Detected
Here are some VirusTotal link of some malware for which Bitdefender doesn't seem to have signatures yet. Please share these to the Anti-Malware team so that they can analyze and create signatures. VirusTotal - File - 34b88f680f93385494129bfe3188ce7a0f5934abed4bf6b8e9e78cf491b53727 VirusTotal - File -…
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Is My PC Infected Or Not?
Dear Sir/Madam, I cannot submit a support ticket because when I press the relevant button it shows three dots for several minutes but nothing more. I clear the browser cache, even used ccleaner but to no avail. Therefore I am posting here insted. I received the following notification: Infected file detected 38 minutes ago…
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Cyber Essentials Scan Web Pages for malicious content
I'm working with a client on re-accreditation for the wonderful Cyber Essentials certificate. One of the questions is this: "Where you have anti-malware software installed, is it set to scan web pages you visit and warn you about accessing malicious websites?" Malwarebytes (which I use personally) blocks malicious websites…
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BD Antivirus Free: Infected Web Page Detected - Generic.PWSH.CoinStealer.A.A4C05045. Any Help?
For some days my windows command prompt is popping up without any reason. It stays for some time and then goes off. Nothing is particularly shown in the command prompt. After watching this I install Bitdefender. After installing it gives about 100+ notifications saying that "37 minutes ago Feature: Online Threat Prevention…
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0-Day Malware Discovered On Discord Network. Any Help?
I was tricked by a malicious actor on discord into downloading a game that was actually a form of malware. After installing the fake game, this person then sent me messages containing my account usernames and passwords, along with web addresses that contained the word "host", and threatened to sell my credentials if I did…
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Trojan File Keeps Coming Back. What To Do?
A file auto downloaded from a site and I accidentally clicked on it instead of deleting it, since it's a one click to open on Chrome. Bitdefender picked up a "chrome.bat" file and quarantined it, but it keeps on reappearing. I've ran a couple full scans and nothing comes up for some kind of program running in the…
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Respawning "info.zip" Folder On NAS. Any Help?
Hi, I noticed that a zipped folder called "info" has been created in every folder and sub-folder on an external drive that was connected as NAS to my previous router. I never enabled any access to the drive from outside my network. Previously I have deleted some of the "info" folders and they appear to come back. I believe…
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Bitdefender Keeps Blocking "powershell.exe". What Do I Do And What's This?
EDIT : Not sure if im posting in the right place btw. So i installed bitdefender on my desktop pc and did a quick scan but during the scan and currently while im writing this i keep getting pop ups BitDefender blocked a threat accessed by application powershell.exe, while looking at the logs it says: FEATURE : Online…
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Cloud Files scan - protected password
Hi, I'm new to the community, so I hope this post is both appropriate and in the right category. After a full system scan, I noticed a few files had not been scan due to being password protected. Of all the files only two were unrecognised and are associated in the cloud? Thelink under Cloud Files information section,…
