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Protection - Malware/ Firmware etc.

Everything you want to know about our cybersecurity features for macOS. Here you'll find topics on Malware, Firmware, Online Threat Prevention, Vulnerability, Firewall, Ransomware Remediation, and Antispam.

I cannot remove "Antivirus for mac" from my "full disk access" list
When I try to remove the "antivirus for mac" icon from the list of "full disk access" on my mac, it pops back up immediately, without me having put it back. Has anyone else tried this? It started after I updated to Sonoma 14.1.2.
Pre-existing virus to installation of Bitdefender
My iMac with OS 12.6 got infected and frequently displays flags in the upper right of the screen with various messages pertaining to viruses on my computer. Some of the messages reference “my Norton” or “McAfee” antivirus. Other messages promote renewal of those programs. I NEVER HAD ANTIVIRUS SOFTWARE ON MY COMPUTER UNTIL…
I have a Dangerous Threat on Mac from aceonaillake.com
I have a trojan on laptop from aceonaillake.com I keep getting popups at the right hand corner telling me my Mac has been hacked and I should click on the message to get rid of this. When I click on the message it takes me www.aceonaillake.com Bitdefender blocks the opening of the page but I want Bitdefender to get rid of…
Conexion sospechosa bloqueada
Buenas tardes. Es bzib.nelreports.net y no hay forma de quitarla
External hard-drive self ejecting
Hi there I have an issue that I assumed is a virus (?) I bought Bitdefender thinking it would solve it. It hasn't and I am wondering if it is or if anyone might know or explain what is causing it. First thing I am on iMac - Quad-Core Intel Core i7 BigSur 11.7.9 The external harddrive a OWC Mercury Elite Pro Duel is…
Interference with Time Machine backups
I've had Bitdefender for several years now and it just started preventing my Time Machine backups, any solutions for this?
Bitdefender prevents Time Machine back up with MacOS Monterey
Hi, I've just installed MacOS Monterey, whilst running Bitdefender Total Security. All seems fine, except the Time Machine back up has stopped working, and Bitdefender reports: "An unauthorized app attempted to access your backups. App: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd We blocked the…
GWDNAMOEMIII
Several day's after installing macOS Sonoma 14 this started happening repeatedly : Time Machine Protection Feature: Anti-Ransomware An unauthorized app attempted to access your backups. App: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged We blocked the app to prevent it from altering the content of…
System Scan Error always at ~471,000 Files scanned since updating to MacOS 14.0 Sonoma
I have tried to run a System Scan multiple times since upgrading to MacOS 14.0, always an error stating to restart scan, at about 471,000 files scanned. I tried to re-install Antivirus for Mac but this issue persists. Quick Scan works OK I attempted to send information to Customer Support and every attempt there ends with…
Scheduled scans on Mac
Hello, We are running Bit Fender Total Security on our macs and I want to be able to configure scheduled scans of the devices. How do I do that? thank you!
Ads going to Calendar
Hi All. New to Bitdefender, and to this group. Recently, like for the past week, I've been getting ads that are going directly into my Calendar. It appears to be a "phantom email". Self made up word, email that doesn't show on my iphone, but does flash momentarily on my iwatch and on my windows based laptop. The email…
Bitdefender blocking Mac cli commands
Bitdefender is blocking cli commands like /bin/mv and prompting for password. How can I allow permanent access for standard posix commands?
Can You Help Me Determine If Bitdefender Agent Is Working?
Every time I login Mac I receive BD notifications (100!). I try to open them but can't . I try to login to BD Agent (att) . BD ID, psw, 2FA are all accepted . BDA then pops up request "Bit Defender Agent ... wants to make changes" for my Mac psw . I enter the password and nothing happens . It doesn't look like BDAgent is…
BitDefender finding a lot of infected files in Safari's core folders--coincidence?
Yesterday I updated Safari to version 16.6 (with Monterey installed as the OS, not Ventura). Later that day BitDefender notified me that a number of files had to be quarantined. They were all listed as trojan horses. Furthermore, ever single file that was quarantined was in one of two folders:…
Terminal Commands Blocked
I have an issue whereby BitDefender blocks the command every time I enter a command in the terminal on macOS (e.g. mkdir, touch, mv). I am given the option to authorise the command by entering my password; however, I am only given the option to allow this for 5 minutes. I have allowed application access under ransomware…
Bitdefender and OpenCore Patcher
Hi, I use an old 2014 Intel-based Mac with MacOS Ventura. To make this possible, I use OpenCore Patcher. But BitDefender cannot even complete a system scan on this system. Is OpenCore Patcher the culprit?
Safe Files Keeps Blocking Several Ransomware Files
For the last couple of months Bitdefender anti-ransomware tool/Safe Files feature keeps on blocking a few same files. Lately mostly only the one called /bin/rm, previously there were 2-3 more. Obviously the malware not able to take control/encrypt my files. The strange thing is that Bitdefender doesn't find anything during…
"Mac infected" messages and trying to sell every 15 minutes
To my knowledge this started sometime in the last week and only recently noticed these messages on the Mac OS 13.4.1. I've run the Bitdefender System scan and it did not stop this. Messages appear every 15 minutes. How to get this to stop?
opencore-patcher
Having recently upgraded to Ventura I have just experienced the problem others have had with scanning. However, I have complete confidence Bitdefender tech will solve the problem
Interference of bitdefender with terminal ?
I am struggling since months with the fact that each time I install Bidefender, I start to have issues with the terminal. Opening MacOS terminal, each time open bitdefender with a POP-up of asking to allow or block a terminal command that I didn't ask. Not sure my Macbook is infected or not. This is happening on all 3…
Placeholder developer
Bitdefender for MAC OS is asking me to allow security modules to run. When I go to the relevant screen, it asks me to allow " Placeholder Developer". Is this a Bitdefender program?
Bitdefender Icon on Menu Bar showing an "x"
There is a small black "x" showing up on my Bitdender icon on my menu bar. When I mouse over the icon to click and open the program, I get the spinning wheel. I'm running Ventura 13.2.1 on my MacAir. I'm not sure if my Bitdefender is active or not. Thanks for your help.
Reveal in Finder
Hi all, first post. I occasionally find that my Antivirus (v9.3.0.12) cannot remove a threat and asks me to do it manually. In the online help it says The scan log indicates there are still unresolved items. How do I remove them? The unresolved items in the scan log may be:● restricted access archives (xar, rar, etc.)…
External Hard Drive
I bought a new external portable hd for my Mac, but when I try to scan that device Bitdefender returns with 0 files scanned. I added about 200 files to test, but still says 0 scanned files. Any idea?
How does automatic permission for safe files work?
I'm currently taking a look at the safe files feature. However it seems like every application I tried so far gets added in the "application access" list with the badge "automatic permission". I can't find anything about that. When is an application automatically permitted? How do I change that in such a way that I must…
How can I get rid of the "Safari virus" on a Mac?
Periodic popups show up from Safari (I think) with a variety of quickly-disappearing warning messages that take me to bad sites. I'm running Bitdefender Antivirus for Mac on a MacBook Pro, and it shows Web Protection for Safari in the dashboard, with Traffic Light installed for Safari. I don't have any Safari extensions…
Virus Warning Pop Ups
Good morning The thing that motivated me to use Bit Defender was to remove phishing warnings popping up after someone sent me an infected file/link. After downloading and running the BD Antivirus for Mac it still pops up and the Bit Defender Antivirus didn't remove this threat. In fact the phishing messages just popped up…
BitDefender not detecting this malware
I purchased BD because my MacBook Pro (running High Sierra) started to pup-up warnings as the ones attached. However, after a system scan and several costume scans, the warnings keep popping up. What can I do to remove the malware that triggers these pop ups? (BTW, I do not have McAfee, so a pop up from McAfee is not…
Why Windows version differs from Mac OS
I installed two paid version Bitdefender on 5 devices, 2 laptops and 3 Mobile phones. I noticed that windows version is much better than Mac OS. This is because on Windows BitDefender offer web surfing protection if I'm going to do online shopping using my credit card. is there anyway I can do the same on Mac OS?
Is There A Firewall In BD Total Security For Mac?
I can find no Firewall settings in the Mac version of Total Security, unlike in the Windows version. Does this mean there is no Firewall? I'm a little concerned if that is the case.