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External Hard Drive
I bought a new external portable hd for my Mac, but when I try to scan that device Bitdefender returns with 0 files scanned. I added about 200 files to test, but still says 0 scanned files. Any idea?
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How does automatic permission for safe files work?
I'm currently taking a look at the safe files feature. However it seems like every application I tried so far gets added in the "application access" list with the badge "automatic permission". I can't find anything about that. When is an application automatically permitted? How do I change that in such a way that I must…
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How can I get rid of the "Safari virus" on a Mac?
Periodic popups show up from Safari (I think) with a variety of quickly-disappearing warning messages that take me to bad sites. I'm running Bitdefender Antivirus for Mac on a MacBook Pro, and it shows Web Protection for Safari in the dashboard, with Traffic Light installed for Safari. I don't have any Safari extensions…
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Safe Files Keeps Blocking Several Ransomware Files
For the last couple of months Bitdefender anti-ransomware tool/Safe Files feature keeps on blocking a few same files. Lately mostly only the one called /bin/rm, previously there were 2-3 more. Obviously the malware not able to take control/encrypt my files. The strange thing is that Bitdefender doesn't find anything during…
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Reveal in Finder
Hi all, first post. I occasionally find that my Antivirus (v9.3.0.12) cannot remove a threat and asks me to do it manually. In the online help it says The scan log indicates there are still unresolved items. How do I remove them? The unresolved items in the scan log may be:● restricted access archives (xar, rar, etc.)…
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Virus Warning Pop Ups
Good morning The thing that motivated me to use Bit Defender was to remove phishing warnings popping up after someone sent me an infected file/link. After downloading and running the BD Antivirus for Mac it still pops up and the Bit Defender Antivirus didn't remove this threat. In fact the phishing messages just popped up…
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BitDefender not detecting this malware
I purchased BD because my MacBook Pro (running High Sierra) started to pup-up warnings as the ones attached. However, after a system scan and several costume scans, the warnings keep popping up. What can I do to remove the malware that triggers these pop ups? (BTW, I do not have McAfee, so a pop up from McAfee is not…
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Why Windows version differs from Mac OS
I installed two paid version Bitdefender on 5 devices, 2 laptops and 3 Mobile phones. I noticed that windows version is much better than Mac OS. This is because on Windows BitDefender offer web surfing protection if I'm going to do online shopping using my credit card. is there anyway I can do the same on Mac OS?
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Is There A Firewall In BD Total Security For Mac?
I can find no Firewall settings in the Mac version of Total Security, unlike in the Windows version. Does this mean there is no Firewall? I'm a little concerned if that is the case.
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Bug in 9.0.4 Full Disk Access issue.
This update is causing an issue where, when I open the interface, it keeps asking me to give BD full disk access in System Prefs. The problem is, it already has full disk access. And the pop up will not go away and BD just keeps cycling until I force quit. I now cannot use it. I'm in Mac OS 12.2.1
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I have a problem I am recieving E-Mails telling me that someone was trying to login to my account
With a different IP address, this has been happening for some months now. I know its me that is logging into the account but its randomly coming up with different IP addresses from all over the country how can i fix this problem Thank You Thomas
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Interference with Time Machine backups
I've had Bitdefender for several years now and it just started preventing my Time Machine backups, any solutions for this?
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Bitdefender prevents Time Machine back up with MacOS Monterey
Hi, I've just installed MacOS Monterey, whilst running Bitdefender Total Security. All seems fine, except the Time Machine back up has stopped working, and Bitdefender reports: "An unauthorized app attempted to access your backups. App: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd We blocked the…
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How Do I Backup My Mac, When Bitdefender Blocks It?
I received the notification from Bitdefender: "An unauthorized app attempted to access your backups. App: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd We blocked the app to prevent it from altering the content of your backups." I have no idea what this app is, how to remove it, and get my backup…
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full disk access under Catalina
Running macOS 10.15.0 on a MacBook Pro (15-inch, 2019). I had done a clean install of macOS on this station so Bitdefender had not previously been installed. I installed it on Friday and, like Mojave, had to give Full Disk Access to the BDLDaemon. "How to grant access to protected folders on macOS Mojave"…
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Anyone Else Keep Having MacOS Client Log Out?
I have four MacOS machines on my network. 3 MacBookPro Touchbar based and one pre-touch bar MacBookPro. I also have Windows and Android devices on the account that don't have this issue. The three touch bar macs which are most frequently used keep forcing me to log them back in via the BitDefender AV Agent every day or so,…
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being invaded
I am continuously being bombarded with messages on my MacAir laptop and not sure if genuine . I suspect they are not as they relate to me either having a Virus infection, (and sometimes it states the number of infections) my computer is at risk or "Action required! renew your antivirus subscription" I have so far resisted…
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Can BitDefender for Mac run as root so it can delete infected email files automatically?
Hello, I am using MacOS Monterey and Apple Mail along with BitDefender Antivirus for Mac version 9.2.0.12, and from time to time I get alerts that infected email files (.eml) have been discovered, but I always have to delete them one-by-one painstakingly manually. Why does BitDefender for Mac not just quarantine them or…
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git commands always asking for permission.
whenever I git add/push/commit/etc, it always asks if I should continue allowing git from modifying files. I've tried uninstalling and reinstalling Bitdefender, but couldn't do anything. How can I prevent it from constantly prompting me with this? Here is the full message: """ Previously allowed application git was blocked…
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How do I stop Bitdefender scanning DVD & Blu-ray discs?
Every time that I load a DVD or Blu-ray disc, Bitdefender insists on scanning all the files on the drive, making it impossible to use the actual disc. I can disable Bitdefender Shield for an hour at a time which temporarily solves the problem, but is there a way to permanently tell Bitdefender to ignore this drive? Adding…
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Bitdefender Mac - Activity/Scan Logs
Hi, I need to know where Bitdefender keeps its scan or activity logs. Whilst I was browsing I had a package open up for verification without any action on my part and the CPU went way up for the BDL daemon, meanwhile the AV said it was scanning new files/in background when it's set to scan new files. I need to know what it…
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Can You Help Me Determine If Bitdefender Agent Is Working?
Every time I login Mac I receive BD notifications (100!). I try to open them but can't . I try to login to BD Agent (att) . BD ID, psw, 2FA are all accepted . BDA then pops up request "Bit Defender Agent ... wants to make changes" for my Mac psw . I enter the password and nothing happens . It doesn't look like BDAgent is…
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I Need To Logon With My Account On Bitdefender Agent Every Time I Open My MacBook. Any Help?
Since a while every time I reopen my lid of my MacBook Bitdefender Agent aks for my credentials to use Bitdefender. In the meanwhile it isn't running. After I put in my credentials it works again. But the next time I reopen my lid, it wil ask me again to sign-in. How can I prevent this from happening? I reinstalled the…
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System dropping packets after giving Bitdefender files full disk access
I think one of these Bitdefender files is a trojan, my system stared dropping packets when I gave these files full disk access, I think one is fake. This shows the result. sh-3.2# tcpdump -vvfA | grep 9.9.9.9 tcpdump: data link type PKTAP tcpdump: listening on pktap, link-type PKTAP (Apple DLT_PKTAP), snapshot length…
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TrafficLight: iCloud Private Relay, VPN
Does the use of (1) iCloud Private Relay or (2) a VPN interfere with the ability of TrafficLight in Safari to block malicious websites?
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BD Antivirus For Mac Detected "Trojan.GenericKD.64232637". How Do I Get More Info?
Noticed that BitDefender blocked a Trojan.GenericKD.64232637 twice yesterday on my Mac, but I was just browsing what I thought was a trusted website when this happened yesterday. Both are shown at the same time. Also, I was not aware of anything being downloaded at the time. Is there anywhere I could find more info on…
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Time Machine Protection Feature: Benefits
Since macOS 10.9.4, Time Machine sets the attributes of the partition on an external backup drive so that only macOS and Time Machine can modify the drive, with users having read-only access (see here). Bitdefender describes the Time Machine protection feature as an “extra security layer” and a “complex feature” that…
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Macbook Quick Scan, System Scan, and Custom Scan were greyed out.
I had the Bitdefender options greyed out on my Macbook macos for Quick Scan, System Scan, and Custom Scan. So I went to the upper left main menu, Actions -> Custom Scan ...then it popped up the previous 'results' type page from my prior single file Custom Scan...it was still waiting for me to hit the "Close" button from…
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Was I scammed yesterday?
Two days ago i checked into my account to my new credit card. I was not allowed to delete the old card..Then I tried to get a support person and was called. He told me that the best support person was busy but would call me which he did. His name was Edward.He was very knowedgable and took me thru all the different parts…
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"Threat requires removal" Notification. What Should I Do?
When in Notifications it is said that "Threat requires removal" does that mean the software has removed it or does it mean I have to take some manual action to remove it?
