Interference of bitdefender with terminal ?

pmi

I am struggling since months with the fact that each time I install Bidefender, I start to have issues with the terminal. Opening MacOS terminal, each time open bitdefender with a POP-up of asking to allow or block a terminal command that I didn't ask. Not sure my Macbook is infected or not. This is happening on all 3 macbooks (Mojave, Ventura, Catalina).

Alexandru_BD

Hello,

This could also be a sign of infection. Use the BDsysLog malware analysis tool on your Mac to perform a deep scan and open a ticket for the Support teams. Attach the bdsyslog_results.zip archive to your support ticket for further troubleshooting.

You can open a ticket by using this link:

https://www.bitdefender.com/consumer/support/help/

The anti-malware engineers will further advise based on what the log shows.

Let us know how it goes.

Regards

pmi

I have done that twice already and Bitdefender couldn't find anything :-(

Alexandru_BD

I understand. I noticed the Support engineers gave some instructions on the previous ticket. Have you applied these?

• Manually add the app through the "+" sign in the Application Access table of Safe Files and set the "allow" status.
• Use the "For all future sessions of this process (block only)" option in the alert and then manually change the status to "allow" in the table.

Regards

pmi

Hello, thank you for the follow-up; I cannot add bitdefender manually in the application access (gray, not selectable). That is why I don't understand why this is coming-up all the time.

Alexandru_BD

Can you reply to the Bitdefender engineers on the latest Support ticket you have raised in May and let them know the situation you have reported initially persists? I can't seem to get around this and I'm out of suggestions..

Their latest reply was sent to you on Friday, June 2nd but they haven't heard back from you since. Unfortunately, I don't think we'll be able to resolve this on the forum no matter how hard we try..

Thanks