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Problem with reduced internet speed after installing Bitdefender Antivirus Plus
Dear Support Team, I am writing to you because I have a problem with my internet speed. I have a 1 Gb/s plan, but ever since I installed Bitdefender Antivirus Plus on my computer, I noticed that my internet speed has dropped significantly. I ran some speed tests and they showed that I only get around 600 Mb/s on average. I…
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Issue Of Requiring A Log-In Everytime We Open A Browser (Known Issue Since Jan 2022). Any Fix?
This was from a January 18th Reply from support on the issue of requiring me to sign in everytime i open chrome. Thank you for your patience please accept my apologies for the frustration that we might have caused. I have looked into the case and it seems that the situation is caused by an issue that has already been…
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Is There A Way To Set The Scam Alert That When It Detects A Dangerous Link To Block And Delete It?
Is there a way to set the Scam Alert that when it Detects a dangerous link it could either just Block and delete it automatically or ask if I wanted to save or delete the dangerous link? Instead of just the notification that tells me there a dangerous link!
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Problem With Safepay Screen Resolution. Any Help?
I purchased BitDefender to allow me to use the safepay protected browser for banking, but when I go to my banking website, the login and banking setup screens do not fully display on my screen. The webpage appears cropped so that I cannot access all the needed buttons on the bank website to do my banking. As such, I cannot…
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Can someone help with Bitdefender and Sage Timeslips
Seems like Bitdefender all of a sudden is blocking access to TImeslip's servers.
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Can't Update Bitdefender Antivirus Free Through Auto Update. Any Suggestions?
I can't update bitdefender through auto update, i've reinstall windows, changed DNS, even do the troubleshoot on the bitdefender website, i've tried ping the server that i've found on enterprise troubleshoot website(https://update-cloud.2d585.cdn.bitdefender.net/,which i got could not find host) and…
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How do you scan a specific file in Bitdefender Mobile Security?
I have a 8 KB mp3 file in my Redmi smartphone (MIUI 13) that won't go away. If I delete it, it returns after a couple of days. Before I knew it as a potential threat, I did try to open it a couple of times. Opening it doesn't do anything. No malicious activity as a result of that has been noticed by me either (at least as…
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BD Antivirus For Mac: Threat Information Database Hasn't Been Updated For 4 Days. Any Ideas Why?
Normally, updates occur at least once daily, more typically two or three times. Very occasionally, a day is skipped. However, the last update occurred Dec. 7. What is wrong? And what do I do to fix it? My version of Bitdefender is 9.2.0.12.
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What would cause BD to interrupt networking hourly?
Issue: internet goes offline every hour at 17 minutes past the hour for approx 1 min. Then would be fine for another hour. We finally tracked down the culprit. I had installed BD total Security on my wife's computer about the time this issue started, once we took her computer offline the issue went away. What would cause…
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Tried everything - I can't install Bitdefender updates, is it time to switch?
Contacted support, did everything I could. I have tried reinstalling, using different internet/hotspots, changing DNS, disabling firewall, restarting, ipconfigs and netsh commands that support told me to do, upgrading to Windows 10 22H2 from 21H2, everything. I keep getting the error code of -1002 despite my internet being…
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What do I do?
Basically, every time I update it has a -1002 error even though my internet is perfectly fine. I have tried everything I can but it won't work. I am waiting for a response from Bitdefender support but Windows keeps saying bitdefender needs an update. My build version is 26.0.30.102 which isn't the newest (26.0.32.109) and…
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How Can I Transfer Subscription From Old Laptop To New Laptop?
I used my last subscription on a laptop that I returned and I'm about to get a different laptop. Do I need to buy a new or multi-volume subscription in order to protect my new laptop, or is there some way to transfer the subscription I had on the laptop for about 2 weeks?
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Why does Bitdefender Scan a Significantly Different Number of Files on Similar Computers?
I just ran my periodic preventative/proactive deep scans on my computers. Two of them are similarly configured. Yet there was an 800,000 file difference in the number of files scanned. Oh gosh, I just realized a "scanned item" can't be the same as a file--one computer has 410,000 files (according to windirstat) -- and…
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Does Bitdefender Scan For Rootkits?
Hello bitdefender team , I want to ask 1 typical question that worries me in my computer system, when I scan all the targeted ones on the Scan options most it selects yes, but 1 in the option for Rootkits, it appears with no ! which mean scan for rootkits No , what is the problem, should I worry about this problem? I'm…
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Massive bug with new security update, causes File Explorer to crash
After this morning's security update patch (plugging that shadow volume exploit), the updated system now is very unstable. With the aforementioned file explorer crashes; see log excerpts at end, and more serious then that, Volume Shadow Copy Service is no longer a thing. Fix this! Faulting application name: Explorer.EXE,…
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How do i uninstall Bitdefender ? [URGENT]
I recently downloaded Bitdefender Antivirus Free, and everything all worked perfectly fine for one day, until the next day, when I opened the application again, it started to 'configure' when i tried to start it up. However, i was not able to 'configure' to 100%, as it keeps getting stuck at 35%. I tried to close the…
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Why I can t sign in on password manager on Opera and Edge in my PC ??
Hi everyone, as i said I m unable to access to my profile on these two browsers...It appears the message " Ops there Is a problem,try later " or something like that (only on Edge )....It appears also an error code saying that I don t have a plan ( but I have a free one until october 22 ..) What I have to do ?? And also on…
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Some of these settings are hidden or managed by your organization?
After installing Bitdefender antivirus, I ran a vulnerability scan and it came back with 4 issues. Quick summaries; - Browser Security: allows users to modify security zone settings, SECURITY_ZONES_MAP_EDIT. Recommend enable policy so the site management settings for security zones are disabled. - Browser Security:…
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Contacting support - register a false positive
All I am attempting to contact support at the following URL to ask Bitdefender to investigate and register the latest release of "Mactype."(https://github.com/snowie2000/mactype/releases/tag/v1.2022.801.0) as a false positive. TL;DR, this keeps coming up given the nature of the app - forcefully injects font rendering…
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Full system scan caused hard crash
Hi there Like the thread title says: I attempted to run a full system scan on my PC on 01/May/2021 using Bitdefender Internet Security. After running for a few minutes the scan "froze" and seemingly caused a hard crash on the system: - The mouse cursor remained visible and mobile, but the Bitdefender interface would not…
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text message protection epic fail?
Copied from assistant screenshot, edited for safety and readability. Answer please. Question should be obvious. (215) 602-0363 need to keep it hard longer? this will guarantee it setidle. - noclickthis - online/qQPJgkA (edited for your benefit) LTE 100%Scam Alert is ON You are protected against link-based scams TURN OFF…
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Is Hydra.exe supposed to be running on my computer with VPN Premium??
Did a little system exploring today, and noticed that a program labeled as hydra.exe was eating up all the data it could from my laptop/VPN connection...did some searches and found that it COULD be a legitimate program that's needed for the VPN to function properly...or it could be a Virus and I should just burn my…
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Has anyone tried linking BitDefender/GZ to Microsoft Sentinel?
I am using the SIEM instructions provided here: I can't seem to get the connection to work and was wondering if anyone had tried the same or could point me in the right direction. Thanks!
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Total Security 10 Device Option Not Pricing Correctly
Hello, I was recently trying to purchase the Total Security option for 10 devices. On the website the promo price is listed as $44.99 for 10 devices. However, when selecting Buy Now and going to checkout the discount is missing, and you're charged the total amount. I noticed this occurs whether you select the 1 year, 2…
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How to subscribe to events for a given Company ID using API?
I'm trying to subscribe to events for a company using the push APIs I called the setPushEventSettings with the following parameters. But the response I get is that the Company ID is invalid I have verified the company ID with the getCompaniesList call and it has been created in the backend and also on the UI.
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Bitdefender support doesn't help !!
Hi . ive been trying to solve my issue via Bitdefender support chat . its been a month or two and still no one helps! all agents say " sorry the second level collogues are busy and we will put your case in priority " or something similar and … issue : Bitdefender stopped selling my region license but three different agents…
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unable to move file , (access denied)
Hi , I hope you are well , i have a problem im recently use bitdefender and when i wanted to open an exe file i received (Potentially unwanted application detected) notification , and i put the file in all exceptions list , The problem was solved can be said !(because sometimes not working) , but a worse problem was added…
