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Account Privacy Settings/Android
Hey Community, In the account privacy settings I had an email address that bitdefender was monitoring, it showed there was a breach under that email address so i addressed & resolved the issue and thought when I tapped delete I assumed it only deleted the breach when instead it deleted the email add itself so when I try to…
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What's Wrong with This Page?
Can anybody tell me why Bitdefender won't trust the webpage of a local HVAC contractor who has a good reputation among his customers? The URL in question is https://www.roessheatingandair.com/
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Device not showing in Bitdefender Central
I have Total Security installed on one of my computers (checked everything on the appwiz.cpL and it shows installed. On my console it shows VPN installed but protection for Windows is not. I clicked the link to download it and the installer says "Bitdefender Security is already installed on your device". I previously tried…
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Error 1015 - You are being rate limited, The owner of this website (www.bitdefender.com) has banned
Hi Bitdefender Support, I'm having an issue accessing some of the links, whenever I click on the below hyperlink it just shows "You are being rate limited" & indicates I'm banned. I am not sure what is the issue here and seeking support & clarification on what is happening to my account. Thanks. As below when I click…
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BD Support
PC got malware which claimed to be a notification from Windows Defender. It locked the PC and would like me call a number. I looked the malware up on the WEB and it is known and discussed. Based on WEB info rebooted in safe mode and tried to run a scan but BD could not run the scan in safe mode w/o internet. At that point…
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Is something wrong with these apps or with bitdefender?
These are add-ons to the camera app on my Samsung S24 Ultra, and the publisher of these apps is Samsung. For some reason, Bitdefender is flagging these apps. i included a screenshot
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Alert mode going off now, when going to any fullscreen app / youtube video.
I'm watching the console on a second monitor. If i load youtube fullscreen video on primary monitor, ALERT self disables ( even with password in place ) If i load any game fullscreen or app / Alert mode self disables even with password protection. If i go to console to re-enable ALERT mode, i get asked for my password. So…
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Do I need to install Bitdefender on my smart tv?
I am concerned that my TV is connected to the internet. I search alot of online programs. Should I can I download the Bitdefender on my TV? Thank you in advance DotnEd
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Is Hydra.exe supposed to be running on my computer with VPN Premium??
Did a little system exploring today, and noticed that a program labeled as hydra.exe was eating up all the data it could from my laptop/VPN connection...did some searches and found that it COULD be a legitimate program that's needed for the VPN to function properly...or it could be a Virus and I should just burn my…
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Cannot log into Bitdefender on Windows 10
Hey there, About a couple months ago I reset my Windows 10 computer, after which I wished to reinstall Bitdefender Total Security. I downloaded the .exe file through Bitdefender Central, executed the file, everything went correctly, until I was met with the login screen: I could not proceed after entering my e-mail, the…
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Total Security 10 Device Option Not Pricing Correctly
Hello, I was recently trying to purchase the Total Security option for 10 devices. On the website the promo price is listed as $44.99 for 10 devices. However, when selecting Buy Now and going to checkout the discount is missing, and you're charged the total amount. I noticed this occurs whether you select the 1 year, 2…
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Password Manager does not give me a drop down menu to import the .csv file
My device sits on my son's Bitdefender subscription. But the multi-device Bitdefender subscription only allows 1 password manager account so I bought my own individual Bitdefender and Password Manager accounts. I am not able to import the .csv file to my new individual account because the drop down menu is missing under…
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BitDefender restart org computers
hey everyone we are using bitdefender in our org for the last year and so far it is pretty good but since today bitdefender ask all the computers ( around 400 ) to restart them self for maintenance " BitDefender Endpoint secuirty tools will be reboot your system in 600 seconds for maintenance operations " its the first…
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Unable to allow Onenote to sync with Microsoft servers
Hi, I've been plagued with issues surrounding my Onenote program and it not syncing properly with Microsoft's servers. The error message I usually get is as follows: We can't connect to the server for some reason. Try checking your connection to see if the server is available. (Error code: 0x80072EFD bdf5j) I think it's to…
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I have been trying to open a gmail account all day…what is going on here?
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Problem with reduced internet speed after installing Bitdefender Antivirus Plus
Dear Support Team, I am writing to you because I have a problem with my internet speed. I have a 1 Gb/s plan, but ever since I installed Bitdefender Antivirus Plus on my computer, I noticed that my internet speed has dropped significantly. I ran some speed tests and they showed that I only get around 600 Mb/s on average. I…
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Problem With Safepay Screen Resolution. Any Help?
I purchased BitDefender to allow me to use the safepay protected browser for banking, but when I go to my banking website, the login and banking setup screens do not fully display on my screen. The webpage appears cropped so that I cannot access all the needed buttons on the bank website to do my banking. As such, I cannot…
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Can someone help with Bitdefender and Sage Timeslips
Seems like Bitdefender all of a sudden is blocking access to TImeslip's servers.
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Can't Update Bitdefender Antivirus Free Through Auto Update. Any Suggestions?
I can't update bitdefender through auto update, i've reinstall windows, changed DNS, even do the troubleshoot on the bitdefender website, i've tried ping the server that i've found on enterprise troubleshoot website(https://update-cloud.2d585.cdn.bitdefender.net/,which i got could not find host) and…
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How do you scan a specific file in Bitdefender Mobile Security?
I have a 8 KB mp3 file in my Redmi smartphone (MIUI 13) that won't go away. If I delete it, it returns after a couple of days. Before I knew it as a potential threat, I did try to open it a couple of times. Opening it doesn't do anything. No malicious activity as a result of that has been noticed by me either (at least as…
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BD Antivirus For Mac: Threat Information Database Hasn't Been Updated For 4 Days. Any Ideas Why?
Normally, updates occur at least once daily, more typically two or three times. Very occasionally, a day is skipped. However, the last update occurred Dec. 7. What is wrong? And what do I do to fix it? My version of Bitdefender is 9.2.0.12.
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What would cause BD to interrupt networking hourly?
Issue: internet goes offline every hour at 17 minutes past the hour for approx 1 min. Then would be fine for another hour. We finally tracked down the culprit. I had installed BD total Security on my wife's computer about the time this issue started, once we took her computer offline the issue went away. What would cause…
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Tried everything - I can't install Bitdefender updates, is it time to switch?
Contacted support, did everything I could. I have tried reinstalling, using different internet/hotspots, changing DNS, disabling firewall, restarting, ipconfigs and netsh commands that support told me to do, upgrading to Windows 10 22H2 from 21H2, everything. I keep getting the error code of -1002 despite my internet being…
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What do I do?
Basically, every time I update it has a -1002 error even though my internet is perfectly fine. I have tried everything I can but it won't work. I am waiting for a response from Bitdefender support but Windows keeps saying bitdefender needs an update. My build version is 26.0.30.102 which isn't the newest (26.0.32.109) and…
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How Can I Transfer Subscription From Old Laptop To New Laptop?
I used my last subscription on a laptop that I returned and I'm about to get a different laptop. Do I need to buy a new or multi-volume subscription in order to protect my new laptop, or is there some way to transfer the subscription I had on the laptop for about 2 weeks?
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Why does Bitdefender Scan a Significantly Different Number of Files on Similar Computers?
I just ran my periodic preventative/proactive deep scans on my computers. Two of them are similarly configured. Yet there was an 800,000 file difference in the number of files scanned. Oh gosh, I just realized a "scanned item" can't be the same as a file--one computer has 410,000 files (according to windirstat) -- and…
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