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Full system scan caused hard crash
Hi there Like the thread title says: I attempted to run a full system scan on my PC on 01/May/2021 using Bitdefender Internet Security. After running for a few minutes the scan "froze" and seemingly caused a hard crash on the system: - The mouse cursor remained visible and mobile, but the Bitdefender interface would not…
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text message protection epic fail?
Copied from assistant screenshot, edited for safety and readability. Answer please. Question should be obvious. (215) 602-0363 need to keep it hard longer? this will guarantee it setidle. - noclickthis - online/qQPJgkA (edited for your benefit) LTE 100%Scam Alert is ON You are protected against link-based scams TURN OFF…
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Is Hydra.exe supposed to be running on my computer with VPN Premium??
Did a little system exploring today, and noticed that a program labeled as hydra.exe was eating up all the data it could from my laptop/VPN connection...did some searches and found that it COULD be a legitimate program that's needed for the VPN to function properly...or it could be a Virus and I should just burn my…
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Has anyone tried linking BitDefender/GZ to Microsoft Sentinel?
I am using the SIEM instructions provided here: I can't seem to get the connection to work and was wondering if anyone had tried the same or could point me in the right direction. Thanks!
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How to subscribe to events for a given Company ID using API?
I'm trying to subscribe to events for a company using the push APIs I called the setPushEventSettings with the following parameters. But the response I get is that the Company ID is invalid I have verified the company ID with the getCompaniesList call and it has been created in the backend and also on the UI.
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Bitdefender support doesn't help !!
Hi . ive been trying to solve my issue via Bitdefender support chat . its been a month or two and still no one helps! all agents say " sorry the second level collogues are busy and we will put your case in priority " or something similar and … issue : Bitdefender stopped selling my region license but three different agents…
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unable to move file , (access denied)
Hi , I hope you are well , i have a problem im recently use bitdefender and when i wanted to open an exe file i received (Potentially unwanted application detected) notification , and i put the file in all exceptions list , The problem was solved can be said !(because sometimes not working) , but a worse problem was added…
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Really needs resolution: Updates disconnect me from online gaming
Since Sept 2021 the updates cause me to lose my connection to the online game Runescape. The timestamps for the updates correspond exactly to when I lose the each connection to the game and it happens every half an hour! This is unacceptable. I haven't received any responses to this problem since I first posted it and I…
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How to access router after Bitdefender box installed?
Hi. Before I add Bitdefender BOX 2, my router can be accessed by going to 192.168.0.1 or x.x.1.0 for my Tp-Link Router. After I installed the Bitdefender BOX 2, I am no longer able to access it. Please advise. Thanks. Reason I want to access the router is because I want to hide a network from being visible to people.
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Changer l'adresse mail
Bonjour à toutes et tous, J’aimerais pouvoir utiliser une autre adresse mail sur la Communauté d’experts de Bitdefender. Je ne trouve pas le moyen de le faire. Est-il possible de changer son adresse mail ? Si oui, merci de me dire comment procéder est si cela est impossible, merci de me donner la marche à suivre pour que…
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Parental Controls not working with MS Edge.
Okay I've been struggling with the Parental Controls for about a week. I have blocked specific URLs on my kids profiles. When my kids use Chrome the URLs are blocked, but for some reason not when they use MS Edge. Please tell me this is being looked into by Bitdefender. Am I missing something simple, because it is very…
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I want to become reseller for Bitdefender Products
Dear team, I am from India. I would like to become a reseller for bitdefender home products. I would like to get Global or US & EU keys. I could not find a distributor using bitdefender partner locator who sell home products. I can give assurance that I won't sell the products in another region. Please email me the…
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Does my bitdefender detects hackers?
Does my bitdefender detects hackers? I think im hacked because it says "ESTABLISHED"
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How do I get precent of my scan when I am running a virus scan
In the 2021 Version it changed the look of the scan so I don’t know the percent done how do I get the precent back
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Is this site really belonging to Bitdefender?
I found this site after a scan on the site Urlvoid. I saw that Bitdefender engine scanned as well and I was curious where that site will bring me. This is the URL: http://trafficlight.bitdefender.com/info?url=http://utorrent-rus.info . It has a http and it doesn't seem legit, any thoughts?
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Blocks IDrive
I have used BD Total Security for some years, together with IDrive following a BD update early Feb, about 7th my backup failed, tried various things with IDrive but constantly failed, and failures required a hard boot to rectify subsequent win problems. After a few days testing found that with BD v25.0.14.58 turned off the…
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bluescreens, firewall, and other weird things
recently i have been receiving a lot of bluescreens, my firewall alert mode goes off 1-30 times per day with no pattern whatsoever, my windows updates seem to fail randomly, i come back from the shower or store to my mouse moved (keep in mind i always keep it on my main monitor and in a specific corner because im ocd for…
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Dashboard says "Device at risk" offers no info for a solution
Selecting Dashboard says "I have 2 out of 5 devices installed". 1 Protected and 2 "At Risk" Clicking on "View" takes me to "Dashboard". In "Dashboard" it say my desktop says "Protected". My laptop says "Device At Risk". My cell phone likewise says "Device At Risk". Both of the devices that say "Device At Risk" have a box…
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https://www.bitdefender.com/consumer/support/answer/25936/ Syntax errors
The support solution has errors in the commands listed in the solution: Step 3: (space before FileProtect.keytext) sudo kextload /Library/Extensions/ FileProtect.kext/ Step 4: (syntax error I cannot discern) sudo sqlite3 /var/db/SystemPolicyConfiguration/KextPolicy “select * from kext_policy” Password: Error: near…
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How can I fix my bitdefender Total security 2020?
My Bitdefender 2020 canot connect with the security services and never stops loading data... Canot open Bitdefender Central and makes my PC very slow...... what can I do? I've already rebooted the PC and nothing changes...
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Adding another e-mail
Hi, How could I add another e-mail to my profile?
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Why does my antivirus say i have two devices being protected when i'm only using 1 laptop?
When I click into my devices it says I have two of them in use and one of them is at risk. Currently I an only using one Laptop. I do have the option to remove the later but i'm not sure if its a good idea. Any help would be awesome. Thank you. P.S.n I am running windows 10 on a Toshiba Satellite Laptop
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bdparentalservice.exe / Parental Service Not Enabled; Running; Hogging Resources
bdparentalservice.exe is running on my machine. I didn't ask for it. I have no child profiles (all children are adults). And yet, there it is. What is it doing? Why is it there? Is this BD proprietary malware/spyware? If any one machine in our license group uses it, do all get it? My battery is very unhappy, as am I. How…
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Bitdefender Threat Scanner directory is 259GB
There are over 400 of these folders going back to 9/1. What steps should I take to clean this up and make sure it doesn't happen again? Thanks!
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Help! Every https page I open gives False Positive, even bitdefender.com
Every https page I open gives me a warning, even https://community.bitdefender.com/. I already reported the false positive, but how will I know if there is an actual threat on my computer?? It seems to be the same issue from 2018 that I read about which was resolved by reverting how https pages were being scanned. By the…
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Bitdefender Total Security 2020 causing constant read-access to my external HDD and USB ports
Hello, Ever since the last update to BDTS 2020 anything connected to my USB ports suffers from constant read-access. I know that it is being caused by BD because after many days of research and testing I found that after uninstalling BD this behavior stopped. Upon installing BD again right at the final point of its install…
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Free version - Can't uninstall completely
I have Windows 10 running Bitdefender AV Free version. Recently it wouldn't start protection. In the past I've had to uninstall and reinstall to fix this issue, however this time I can't get the app completely uninstalled. After uninstalling from System Settings\Apps, I had to run the Bitdefender Antivirus Free Uninstall…
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Latest version offline installer needed for free version!
My internet seed is very slow. Could you send me a offline installer link of free version? I have got some third party link. But I need official link for security reason.
