Massive bug with new security update, causes File Explorer to crash

After this morning's security update patch (plugging that shadow volume exploit), the updated system now is very unstable.

With the aforementioned file explorer crashes; see log excerpts at end, and more serious then that, Volume Shadow Copy Service is no longer a thing.

Fix this!

Faulting application name: Explorer.EXE, version: 10.0.19041.1415, time stamp: 0x2d7da47f
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1387, time stamp: 0x0b9a844a
Exception code: 0xc0000602
Fault offset: 0x000000000010b302
Faulting process id: 0x2130
Faulting application start time: 0x01d7ff5ce0cbf82d
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 71e34727-4900-46d3-9695-e8cc72315fe5
Faulting package full name:
Faulting package-relative application ID:


Volume Shadow Copy Service error: Unexpected error calling routine QueryFullProcessImageNameW. hr = 0x8007001f, A device attached to the system is not functioning.

Executing Asynchronous Operation

Current State: DoSnapshotSet


The description for Event ID 2 from source USER_ESRV_SVC_QUEENCREEK cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Error [0]: [Unable To Open A Registry Key.][0x57].
Occurred: [Sat Jan 1 13:38:49 2022].
In file: [driver.c].
At line: [20520].

The specified resource type cannot be found in the image file


  • PS, I already have run sfc /scannow, and checkdisk
  • Mike_BD
    Mike_BD admin
    edited January 2022

    Hi @Bughunter47 and welcome!

    How is this related to Bitdefender? Can you share more details with the community?



    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB

  • I have the same issue. with latest windows update installed

    Faulting application name: Explorer.EXE, version: 10.0.19041.1415, time stamp: 0x2d7da47f

    Faulting module name: bdusbizctx.dll, version:, time stamp: 0x61b9e40d

    Exception code: 0xc0000005

    Fault offset: 0x000000000000a7a6

    Faulting process id: 0x29c4

    Faulting application start time: 0x01d80e2092827749

    Faulting application path: C:\Windows\Explorer.EXE

    Faulting module path: C:\Program Files\Bitdefender\Bitdefender Security\bdusbizctx.dll

    Report Id: 9a1a9ffa-7eba-4ed8-b9d4-dc966d2f7356

    Faulting package full name: 

    Faulting package-relative application ID: 

  • Nicoaragon
    edited October 2022

    tengo el mismo problema . Explorador de archivos es inutilizado por BitDefender. W 10.0.19045

    Servicio Bit defender no responde a pregunta

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 ✭✭✭✭✭



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