BD Antivirus For Mac: Threat Information Database Hasn't Been Updated For 4 Days. Any Ideas Why?

Jill H

Normally, updates occur at least once daily, more typically two or three times. Very occasionally, a day is skipped. However, the last update occurred Dec. 7. What is wrong? And what do I do to fix it? My version of Bitdefender is 9.2.0.12.

Gjoksi

Hello.

Check out this article:

https://www.bitdefender.com/consumer/support/answer/30639/

If the steps in the article didn't help, try to update Bitdefender through a proxy server, by following these steps:

https://www.bitdefender.com/consumer/support/answer/2842/

If that also didn't help you, try to uninstall and re-install Bitdefender Antivirus for Mac, by following these steps:

https://www.bitdefender.com/consumer/support/answer/1784/

https://www.bitdefender.com/consumer/support/answer/3478/

and see if the issue has been solved.

Finally, if that didn't also help you with the issue, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

NOTE: Bitdefender telephone support is not toll-free!

Regards.