-
Issue with Bitdefender automatically logging out and disabling protection on certain Macs
Hello from Japan. I am using Bitdefender Total Security, but on certain Macs, I am automatically logged out of the app and protection is suddenly disabled. This happens about four times a week, and I have to log in manually each time. The affected Macs are Mac mini, MacBook Pro (M1 Pro), and MacBook Pro (M2 Pro), all…
-
Transition to Bitdefender.
Hi, I’ve been a longtime Norton user and recently made the switch to Bitdefender. The transition has been a little tricky for me, and I have gotten a bit lost along the way. I’d really appreciate some guidance on how to properly uninstall and then reinstall Bitdefender. My computer is a MacBook M1. Thanks in advance for…
-
Detected threat while doing iPhone local backup
I was doing a local backup of my iPhone on my mac (via USB) and Bitdefender suddenly reported a threat saying I had to remove it manually: Nombre de la amenaza: Trojan.Ciusky.CryptedAit.1 Ruta: /Users/user/Library/Application Support/MobileSync/Backup/ 000…01-…FA001E/Snapshot/ 13/13bf4a5121fc…486f5b8e.upload=>…
-
10.2.1.5 ON MacOS Ventura ... Scan management
Have read the User Guide and Internet answers… in the user interface there is no option for scanning management… I have been running a system scan that has only covered 1000 files 184628→185720 over the last eight hours, and the files are in /.nofollow …. but only PDFs and JPEGs. I can see that the CPU use is only minor…
-
Changes in Antivirus for Mac.
Hello. What are the changes in 10.2.4.4 released on May 28, 2025?
-
Disable "update completed successfully" notification
I get this notification on my Mac desktop multiple times a day. I would prefer not to see this type of notification which is purely informational. I only want to see notifications when something requires my attention (eg. Warnings and Critical notifications). I have opened the Notifications page in Bitdefender but I see no…
-
Bitdefender Agent does not open
I've installed Bitdefender. I've allowed disk access. I have a macbook pro m4 pro, sequoia When I open Bitdefender Agent, I am prompted my email and password. I introduce it, I'm asked to allow Bitdefender Agent to perform some operations (I write my password) and then it closes. How can I solve this?
-
Where can I locate a code to activate a family members BD on her MAC Air?
I recently shared BD w/ my spouse and its asking her for a code to proceed. Where can she find this code?
-
How do I stop Bitdefender starting twice when I start up my Mac?
For some time, when I started up may Mac, Bitdefender just started quietly in the background. Now at startup, a window appears which I then close, but recently, 2 similar windows appear - the first one disappears automatically, but then the second has to be manually closed.
-
BitDefender Total Security not installing Antivirus on Mac Monterey
As the title states, the install is only installing VPN on my Mac and not the antivirus software. The subscription has been activated (until March 2026). The same license has successfully installed all modules on a Windows 10 machine. I have used BitDefender on this Mac for the past few years without a problem so I'm not…
-
WiBrain or other Devices
Does anyone have experience with the WiBrain device? My parents have been living a nightmare having had their WIFI network hacked. They’ve since switched providers and I’ve worked for weeks wiping devices and/or having the Apple Store do the service, while installing Bitdefender on their devices at my home to be off of…
-
Password Manager doesn’t sync to my iPhone
I’m using a MacBook Pro and an iPhone and I can’t figure out how to get my phone to sync with the Mac. I thought it should be automatic but apparently not.
-
Someone I blocked is reading all my social media messages and emails
Someone I blocked is reading absolutely everything I send via social media messages including from my private accounts and blue-ticked accounts to blue-ticked accounts, and all my emails, telegram etc. Even when i am in Instagram they seem to know whose account I have gone into to view. This is true for text sent from my…
-
MacOs 15?
Does Bitdefender GravityZone Business Security officially work with MacOs 15 - Sequoia? We are trying to install it on one machine but non of the instructions are updated to match the changes in MacOS 15 so we are stuck with errors that cant be fixed with the help of the instructions
-
Using iOS Simulator in XCode with Bitdefender GravityZone
When we attempt to reach SSL-protected websites (i.e. https://carallel.com) using iOS Simulator on MacOS, we receive an error that The Connection Is Not Private, and it looks like a self-signed SSL certificate is being proxied by Bitdefender which isn't trusted by the simulator. Is there a way to exclude the iOS Simulator…
-
Auto connect not working?
I just installed Bitdefender VPN on a MAC (OS Ventura). I would like it to automatically start up when my computer comes on. I enabled the setting for auto-connect at device startup, but I still have to press the connect button after startup. Is there another setting somewhere?
-
Bitdefender Not Functioning Properly on MacBook
Hello! I am currently experiencing an issue with Bitdefender on my MacBook. The application seems to be malfunctioning, and I am unable to perform scans or update the virus definitions. I have tried restarting my MacBook and reinstalling the application, but the problem persists. Could someone please provide guidance on…
-
VPN disconnects when computer sleeps, while browser open
Using an iMac, running Ventura operating system. Is VPN disconnecting an expected behavior? VPN does restart when I wake computer but it takes a minute. Is this a security issue, because browser is open and VPN is not connected? I have kill switch active.
-
Can't find where to schedule a regular scan
I'm running BitDefender for Mac version 9.4.1.4 on my Mac running Sonoma 14.2.1. I followed the current instructions on this website to schedule a regular scan, but after choosing "Protection" from the left nav bar and the "Antivirus" tab, I don't see "Manage" anywhere. I want to set up a scan to run on my Mac every few…
-
Bitdefender blocks Mac notification banners and alerts
I'm using a Mac with 14.3. When I have Bitdefender running it blocks my calendar notification banners and alerts from popping up. Is there a way to allow BD to allow my notifications while running?
-
Does Bitdefender for Mac have a firewall?
I followed the installation video and set up my Anti Virus for Mac, but when I was looking in the system settings under Network it said that the firewall was inactive? Is this the firewall built into the MAC or is Bitdefender using its own? I turned on the firewall under the network settings for the time being.
-
Parental Control works but doesn't... Screen time is not being totaled at all anymore?
This is a very recent install and at first, everything was fine other than the account to monitor does not work at all(kinda ridiculous in today's day and age). Now it will do everything including adding up the application time but shows nothing for screen time. I've completely deleted the app and all remnants and…
-
Instant Wi-Fi intruder alerts for Mac
Hi everyone! I wanted to request the Bitdefender developers to add Wi-Fi intruder alerts as a feature. I've been using Avast Premium Security as my security solution on Mac for some time now, but I've been wanting to switch over to Bitdefender for Mac, it has all the features Avast has except for this one, which I think is…
-
BitDefender finding a lot of infected files in Safari's core folders--coincidence?
Yesterday I updated Safari to version 16.6 (with Monterey installed as the OS, not Ventura). Later that day BitDefender notified me that a number of files had to be quarantined. They were all listed as trojan horses. Furthermore, ever single file that was quarantined was in one of two folders:…
-
External Hard Drive
I bought a new external portable hd for my Mac, but when I try to scan that device Bitdefender returns with 0 files scanned. I added about 200 files to test, but still says 0 scanned files. Any idea?
-
Receiving an "Installation Error" message when trying to install Total Security on my Mac M1 Ventura
I can't install Total Security Bitdefender on my Power Mac M1 running Ventura 13.4. I receive the message "Installation Error" message. Will not proceed beyond that point. See attached screenshot Any recommendations? ?
