BitDefender not detecting this malware
I purchased BD because my MacBook Pro (running High Sierra) started to pup-up warnings as the ones attached. However, after a system scan and several costume scans, the warnings keep popping up. What can I do to remove the malware that triggers these pop ups? (BTW, I do not have McAfee, so a pop up from McAfee is not legit).
Comments
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Reset your browsers:
Google Chrome: https://support.google.com/chrome/answer/3296214?hl=en
Mozilla Firefox: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings
Apple Safari: https://support.intego.com/hc/en-us/articles/115003863692-How-To-Reset-Your-Safari-Web-Browser
If issue persists,
Generate bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/
Generate bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
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Bitdefender Ultimate Security Plus (user)
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Hello.
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