External Hard Drive

Shlagg

I bought a new external portable hd for my Mac, but when I try to scan that device Bitdefender returns with 0 files scanned. I added about 200 files to test, but still says 0 scanned files. Any idea?

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

Alexandru_BD

Hello @Shlagg,

To debug further, a BD Profiler log would be helpful, with the drive connected. Click on the article below for detailed steps and send the file to the Support team to diagnose the issue.

https://www.bitdefender.com/consumer/support/answer/1863/

Regards