I bought a new external portable hd for my Mac, but when I try to scan that device Bitdefender returns with 0 files scanned. I added about 200 files to test, but still says 0 scanned files. Any idea?
Hello.
You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
NOTE: Bitdefender telephone support is not toll-free!
Regards.
Hello @Shlagg,
To debug further, a BD Profiler log would be helpful, with the drive connected. Click on the article below for detailed steps and send the file to the Support team to diagnose the issue.
Regards
