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Can't access the items in my "Safe files" list from my Mac Finder
Hi all - Ever since i downloaded bitfinder, i can't access the items that are in the folders that were marked as "Safe files" normally. Normally being - accessing the folders in which these items were originally stored. It's as if these files have just been deleted off my computer. I've tried to add finder as a safe app…
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Bitdefender not picking up trojan?
I'm getting a recurrent icon in my Macbook Air dock for "Undercover Registration" -- this is spoofing the old Undercover/Orbicule software I used to have installed but that went out of business years ago. Now this icon has come up -- looks identical to the old Undercover icon -- and it leads to a page to enter cc…
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Trojan.******.GenericKDZ.993
I received an alert over the weekend that a malicious file attempted to run on my Mac: Trojan.******.GenericKDZ.993. This alert would pop up every time I visited a particular government website. I contacted the government agency and they told me they found no security threats or breaches on their end. Any idea what might…
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Central Reporting Malware on the Wrong Device and Not Registering Devices Correctly
I am having the a problem with 2 of my devices (iMac and MacBook Pro). I added the iMac first and a day later I added the MacBook. The MacBook doesn't show in Central, although changes I make on it (uninstalling the VPN etc) reflect in the dashboard as if i was doing the action on the iMac. It's almost like both devices…
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Bitdefender Web Protection redirecting to Bitdefender Central 404
Bitdefender Web Protection is not properly showing a blocking page. It does block the page, if it is malicious or fraudulent, but redirects to a 404 Bitdefender Central page. Detection alerts work fine, because there is a blocking page, kind of. And the notification is being sent to Bitdefender Central. Just the right…
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A couple of questions about my first threat found
"Threat successfully quarantined Today at 1:47 PM Feature: Antivirus An infected file attempted to run on your device. Threat name: PDF.Spam.Heur.3 Path: /Users/myname/Library/Caches/Google/Chrome/Default/Cache/Cache Data/ 11e094729845ee22_0 We quarantined the file to prevent malicious commands from being executed on your…
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New to Bitdefender
Maybe a dumb question, but I'm new to this app. Does Bitdefender run automatically in background on my Mac even if I close the app? I used Norton in the past and it always ran whenever the computer was turned on -- I didn't have to start it and/or keep it running.
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firewall
is there a firewall in BD and if so ow do I disable it?
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Pop up "Op je systeem is geen appgeheugen meer beschikbaar" (no available app memory)
A couple of weeks ago Bitdefender found and deleted some Generic Trojan horses in an unopened mail when it was moved to the bin. Since that time I get this kind of pop up a couple of times a day, see screenshot. Especially when I am working with Photoshop. The pop up says Photoshop uses over 120 GB (on my 500 GB/16 GB…
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Manually remove threat from MAC OSMonterey
Hello, I am struggling to find out how to remove threats that needs to be removed manually from my MAC. I have restarted the computer in safe mode, but don't know how to locate the files (spotlight doesn't seem to recognize them). Can anyone help?
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Install on Monterey
I install BitDefender on Monterey but even if the launcher goes through the process, nothing happen after that. I can see the the Bitdefender Agent in the task bar but it asks for my email address and password and that's it, nothing more happen. Bitdefender also doesn't appear in the Full Disk Access or in the upper right…
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Antivirus for Mac on Mac OS Big Sur
Hi all, Tomorrow is the day, and there's no compatible version, nor has there been any guidance from Bitdefender. We were told that the product would be ready for the new OS. Please see here: https://www.bitdefender.com/consumer/support/answer/3779/ "Here at Bitdefender, we are aware of this change. We are currently…
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Bitdefender on Big Sur and New MacBook Pro with M1
Got a new MacBook Pro with the M1 chip and was surprised to find that Bitdefender worked quite well. In fact, even though it's running in emulation under Rosetta 2, it's snappy (more so on my older Intel Macs) and it immediately detected and removed test malware. There was a warning of a blocked extension during install…
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Cannot activate 3rd device on new Mac mini
Hello, I have been a subscriber for about 18 months now, on 2 windows laptops. I bought a new Mac and am trying to use it as my 3rd device. I've used the download link from Bitdefender Central on my Mac and it has been installed. It is now asking me for an activation code. I've looked through my emails and cannot locate…
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Why do the same 4 threats keep reoccurring?
Hello everyone, Sorry if I'm being a bit slow, I'm a noob with anti virus software (never used any before). I'm currently testing out the trial version of Antivirus For Mac and during the recommended initial system scan, 6 threats were detected. One of them BD dealt with as expected (remnants of an application), and moved…
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Trouble making / dropping connection
My Bitdefender drops connection at least once an hour, oftentimes more, which is frustrating not only because I have to stop what I am doing to reconnect, but it often takes 3-5 minutes to reconnect. Is anyone else experiencing this? I wonder if the problem lies with my Internet provider (Xfinity by Comcast) or my…
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Where do my 'Threat sucessfully deleted' files go for false positives?
In MacOS Catalina (10.15.7) running on Intel, I get 17 'Threat sucessfully deleted' files when compiling Wine 6.0. Where did these files go and how can I mark them as false positives?
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Bitdefender Main Window Blocked on Big Sur 11.3.1
Trying my luck here... I've opened a ticket with BitDefender Support, and have not had any luck - I keep getting asked for information already provided in the original ticket. Situation: I have been running Bitdefender Antivirus for the Mac for a couple years now w/no issues until now. After upgrading MacOS to BigSur…
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Main interface won't appear - also is this the same software as the one in the App store?
I purchased and downloaded the software from the Bitdefender website for a Mac, running Mojave. On install, I get as far as logging in to the 'Bitdefender Agent' panel, get prompted to input a system password, and then the Bitdefender agent window disappears and nothing else happens. No other interface. If I open up the…
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Receiving Update failed error: -1007 for the last 2 days. in Antivirus for MAC Version 8.3.1.4
Normally after I sign into my MacBook Pro I get the notification on the Update Report: Update was Installed successfully. Why am I now getting the -1007 error?
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Antivirus for Mac cannot scan encrypted compressed files.
When can it be supported?
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Safari runs hot, Firefox doesn't
On MacBook pro with Big Sur using Safari BDLDaemon process runs at 100% and the laptop gets pretty hot. If I use Firefox this does not happen. I prefer Safari.....anybody found a solution for this (except turn-off the shield)?
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False positive with Webroot SecureAnywhere and OSX.Genieo.1.r
Hi there, Any experiencie with false positive with Webroot SecureAnywhere and OSX.Genieo.1.r threat?? It's a clear false positive or intentional move against BitDefender... I have just installed brand new MacOS Catalina with only BitDefender and Webroot SecureAnywhere and the false positive appears again.... so, there are…
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Bitdefender Virus Scanner won't start, error -1073741824
Can't start Bitdefender on my Mac, running MacOS Catalina 10.15.7. The message I'm getting is: The operation couldn’t be completed. (Couldn't start the services error -1073741824.) If the problem persists, please contact the Bitdefender support team. Deleted the app and re-downloaded it from the App Store, but with no…
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Macbook pro with Big Sur slow startup
Before all programs load, including bitdefender it takes quite a while....any suggestion to speed this up?
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Safepay -
I've installed BD Total Security very pleased with Safepay, on Windows,but two questions: BD Central says it has a built in VPN. Does using this count as part of the daily free allowance? When I protect my Mac (second) computer, no Safepay. The dashboard is totally different so is the idea to use the VPN for bank…
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Quarantined File, am I in the clear?
While working today, Bitdefender alerted me that it had quarantined a file. Sure enough an email had just come in from someone I didn't know with a suspicious (and kinda scary sounding file name) attachment. I looked at the notification from Bitdefender and navigated to the folder where the file was supposed to be (down…
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Can't block discord.com access via Chrome / Safari on Mac OS big sur
Blocking discord app on Mac is fine. However, still can use Chrome to access discord.com. In Parental Control, discod.[com,gg] and discordapp.com are blocked. Not sure why it is not blocking.
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Bitdefender Install on MacOS Catalina needs a fix (Workaround exists)
30-Day Trial Customer for Bitdefender FAMILY PACK 2020 Installed Bitdefender 2020 Version 8.1.6.3 on two MacBooks running Catalina 10.15.5 + Supplemental Security Fix on June 2, 2020. Both installs got very confused concerning required "Full Disk Access" permissions. The MacOS install video says that BDLDaemon,…
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Bitdefender application not responding
When I started up my Macbook Air and I noticed the Bitdefender continuously bouncing on my Dock for like up to 2 minutes and it stops bouncing and I right click on the Bitdefender icon to bring up the contextual menu. The menu indicated that the Application Not Responding. I did noticed it popped up the Bitdefender…
