Bitdefender not picking up trojan?
I'm getting a recurrent icon in my Macbook Air dock for "Undercover Registration" -- this is spoofing the old Undercover/Orbicule software I used to have installed but that went out of business years ago. Now this icon has come up -- looks identical to the old Undercover icon -- and it leads to a page to enter cc information.
There's no corresponding app in the Applications folder. When I hit "quit," nothing happens, it stays in the dock. Also -- windows regularly open prompting me to download "the latest version."
I just did a full scan with Bitdefender and it shows no threats. Same with Norton AntiVirus.
Don't know how to uninstall/block. Bitdefender experts, can you help?? Anybody else experiencing this?
Answers
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Generate bitdefender BDsysLog for macOS (https://www.bitdefender.com/consumer/support/answer/11198/)
Generate bitdefender BDProfiler log for macOS (https://www.bitdefender.com/consumer/support/answer/1863/)
Share the logs & your query with bitdefender support team by dropping them an email at bitsy@bitdefender.com
The support team will reply back to your query within next 24-48 hours excluding weekends.
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Bitdefender Ultimate Security Plus (user)
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