Auto connect not working?

dekyte

I just installed Bitdefender VPN on a MAC (OS Ventura). I would like it to automatically start up when my computer comes on. I enabled the setting for auto-connect at device startup, but I still have to press the connect button after startup. Is there another setting somewhere?

Flexx

https://community.bitdefender.com/en/discussion/98578/auto-connect-not-working

Kindly have a look at below stated link

https://www.bitdefender.com/consumer/support/answer/7130/

If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

Regards

Alexandru_BD

Hello @dekyte,

The respective setting launches the VPN application when the device is turned on, but does not actually establish the connection. Basically, when you set the VPN to connect at startup, it is no longer necessary to double-click on the application icon to access it. Like the option says, Bitdefender VPN app will launch automatically on device startup, but it will not connect at the same time.

The logic behind this process is that the Internet traffic is not made immediately after starting the operating system, as such we assume that the VPN is actually connected when the Internet connection is being made.

Therefore this isn't an issue, the feature functions as designed.

Regards,

Alex

Jim Schneider

This response from Admin is nonsense. I have been corresponding with Andrei M about this same complaint and was told,

"Thank you for getting back to us. I've noted your request to stay informed about the progress on the bug fix you reported. Rest assured, I will keep you updated with the latest developments as they occur.
Our development team is working diligently to resolve the issue, and I will make sure to send you a notification as soon as the fix has been deployed through the Bitdefender product updates.
In the meantime, if you have any further questions or need assistance with any other cyber-security concerns, please feel free to reach out. Your security is our top priority, and I'm here to ensure that your experience with Bitdefender remains seamless."

and later, he responded with…

"Thank you for your patience while waiting for my reply.

This is a follow-up email regarding the bug report that you have sent us. I'd like to inform you that our development team is still working a fix and it’s taking a bit more than usual. As previously mentioned, the fix will be automatically released through Bitdefender product updates, with no other actions requested from your side.

Please let me know if you would still like to receive updates about this case in the future. In the meantime, I am here to help if you have other cyber-security questions."

It is obvious from Bitdefender's response that it is a real problem, and they intend to fix it with an update that never happens. I initiated this problem 9 months ago. They told me that when it is fixed, they will extend my subscription by that amount of time.

I am tired of waiting and will cancel my subscription and go elsewhere for all of my computer security needs.

Alexandru_BD

Hi @Jim Schneider,

You have probably noticed that my comment from January was addressed to the member who opened the thread in the first place, and I have replied according to what they've asked. Now, your issue might be different, since from what I understand your VPN disconnects and can take 2-3 attempts to get it to re-connect. Based on my findings, you were provided with some instructions a day ago, did you manage to follow those steps and does the issue persist for you? If yes, kindly return to the engineer who took over the request and reply on the open case. Because here we don't have the details of your interactions with the Support teams, and there's more to the autoconnect feature than meets the eye, multiple usage scenarios, etc.

9 months ago is a long time, is this when you first opened your ticket with the Support teams??

I understand your frustration. But these investigations may take time. Please note that the usual response timeframe when contacting the Support teams may vary between 24 to 48h, depending on the workload and incoming requests.

I appreciate your understanding.