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Passwords
How in the world does SecurePass decide that 2 passwords with 10 characters including upper/lower case, digits, 2 special characters are POOR passwords? Another one with identical parameters is classified as weak. I can use them, but Security Check tells me they are weak or poor,
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How to turn off asking for master password every single time I reopen Chrome
I just migrated from LastPass to Bitdefender password manager but it literally asks for my master password every time I open Chrome. My windows already has a password so I shouldn't have to do this every single time, might as well just use the auto fill if that was the case as I don't want to have to keep tying a password…
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Password Manager: Why do I now have to keep entering in my password with each browsing session?
I have used Bitdefender Total Security and Bitdefender Wallet for several years, managing hundreds of passwords across various browsers (e.g., Chrome, Firefox, Edge, etc.). After turning on my computer, I was able to open a browser and log into my Bitdefender Wallet ONCE to allow access to my passwords for each website. I…
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Reset security pass
Hi, How do I contact support? I need my security pass reset because I no longer have the master password nor recovery code. Thank you in advance.
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Securepass Plugin flashing and preventing me from accessing webpages on Microsoft Edge
I installed Securepass as a plugin for Microsoft Edge. Now, whenever there is a login page it flashes at the top of the page and I cannot stop it. It prevents me from clicking into the page I am on. I had to uninstall the plugin from Microsoft Edge. Any fixes that could help?
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When will the SecurePass plugin for Opera be available
Hi, Is a SecurePass plugin for Opera planned ?
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How to prevent Secure Pass to fill in my email address
Hi, New to BD en SP but a question about the fact that on a specific website I visit often there's a fill in box where one can enter once email address for enlisting in a newsletter. I do not want that to happen, but on every page on this wbsite this fill in box is present, so SP fills in my email adress which the website…
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Why does SecurePass issue a new recovery code?
I recently forgot my Master Password and had to use my Recovery Code to allow me to update the Master Password. The system issued me another Recovery Code. Has this replaced my original Recovery Code? If so does this mean I can discard the original Recovery Code?
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How to move your passwords from Kaspersky to Bitdefender Password Manager
This article will guide you stepwise to switch from Kaspersky Password Manager to Bitdefender Password Manager. We will show you how to export passwords from Kaspersky and import them into Bitdefender Password Manager. Bitdefender can import data seamlessly from a multitude of password managers in various formats.…
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comment enlever securite pass
bjr j'ai des problemes avec secure pass impossible d'aller sur mon compte bancaire *** alors je demande comment suprimer secure pas merci jp
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same problem again now have to restart pc to log into bitdefender secure pass
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set master password for SecurePass
Greetings, been trying for hours to set up SecurePass. Added the extension to Firefox, allowed pop-ups, then nothing shows up to set master password. I must have signed in 10 times in an endless loop that makes no progress. Any help is greatly appreciated. Thanks, Tom
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Why do I have to restart my PC every time I try to log into Bitdefender SecurePass?
Why do i have to restart my pc every time i try to log into Bitdefender SecurePass?
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June 20, 2025: Constant SecurePass "Unlock your Vault" pop-up request
Hello! I've searched for and read a few discussions related to the issue of the Bitdefender SecurePass extension asking continually for you to enter your PIN code or master password. The pop-up says, "Unlock your Vault" and "Your Vault is locked due to inactivity/Use your PIN code to unlock it." I'm using Chrome, which is…
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I am having a lot of trouble trying to get Bitdefender secure pass to work
I am having a lot of trouble trying to get Bitdefender secure pass to work with my Samsung Galaxy A15. I installed it then got an error saying connection issue detected check internet which was fine as I could get on internet to browse websites with it. I tried connecting several times but got the same message. I closed…
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SecurePass problem
Must I remove password manager after I have installed securePass
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Password manager on Android not synced to PC
Hi I installed Password Manager on my PC and Android device and imported all my passwords on my PC. When I log in to the app on my phone, none of the passwords are there. I've waited a few hours, just in case there's a delay but still nothing. I'm now thinking I've somehow set up 2 separate accounts, or is there no way to…
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How do I "go to website" from the SecurePass account page on my iphone?
In BDpassword manager I was able to "go to website" by clicking the 3 dots next to an account on the accounts listed on my phone screen and then selecting go to website. In BDSecurePass I cannot find this feature. Even when I select an account from my vault and then select edit, I get a screen that will show a website but…
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Why won't BD let me stay logged in to my school portal between sessions?
Prior to the lastest installation of bitdefender, I was able to log in to my school's online attendance program between sessions. Now, it asks me for a password each time. I would like to stop this level of security as it is unnecessary for my situation.
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SecurePass add-in not appearing
Following a forced update to Firefox the SecurePass add-in does not appear on the menu bar and there is no option to seclect "About add-ins"
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Why can I not import a .json file from my cell to my securepass account app?
I've put my .json Bitdefender Secure Pass file on my cell phone in order to import it to the Secure Pass app. When I select the file and tap 'Continue', it displays the message 'Import file is missing'. Why is it so complicated? Why do we have to create a .json file from Secure Pass, copy/paste it to our cell, open the app…
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Not sure if I have PM or SP included in my Total Security subscription
Hello, I have a Total Security subscription which your website describes as including .. Fully featured password manager to keep your credentials safe .. but in my Windows BD client I only have an option under Privacy to install SecurePass and Try free for 3 months. Do I have your Password Manager product included in my…
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How do I get Bitdefender's Safepay to automatically load passwords.
I installed Bitdefender's Secure Pass (trial version) only to be told that it does not work SafePay. Any help would be greatly appreciated
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Caught in loop SecurePass making me login to Bitdefender to use SecurePass
Too often I need to re-login to Bitdefender, so not use my masterpassword which would be fine, but login to my Bitdefender account. Which I cannot easily because I don't know that password by heart. Normally I fix that by looking it up at another device, which already highly annoying, but just now both were requesting this…
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Sign in
When I use my Mac 2 laptop why am I constantly asked to sign in to bid fender? .
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SecurePass asking for PIN ever few minutes
Over the past few weeks, SecurePass has started asking for the PIN every few minutes. The setting is set for 24 hours, but basically everytime I open a new tab, or even go back to an existing tab, it is asking for my PIN again. Same browser, just moving around between different tabs. I give it the PIN and in a few minutes,…
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Can Chrome trust the SecurePass extension?
Hello, When trying to add the SecurePass extension to Chrome from a warning window pops up saying secure browsing does not trust this extension. I just followed the link from Bitdefender Central. Given the already low rating and complaints is it even worth installing? Thank you
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Password Manager or SecurePass
I'm a non-techie installing Premium Security on 2 Windows PCs, 2 Android phones and an iPad. Overall it's been much less confusing and maddening than the departing No**on ;-) However, being invited to install both Password Manager AND SecurePass threw me, as I'd read that the latter replaced the former? I plumped for…
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SecurePass Not Ready for Primetime
After suffering with poor instructions and plodding my way through exporting and then importing my Password Data (PW Manager to SecurePass), I was finally, able to access my login details for the various sites, etc. I need PWs for. Today, Bitdefender locked me out of SecurePass in my browser and I was forced to input my ID…
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SecurePass - Still Needs Work!
I had been a satisfied Password Manager user for over a year. Saw the hype around SecurePass and started using it a month ago. I am always willing to try new stuff in the hopes that it will make things a little easier for me.😄. I have been a Windows Insider for years! So far, SecurePass has not lived up to that…