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Introducing the Password Manager Shared Plan
Dear Community members, Many of those who openly expressed their opinion about the Password Manager in this forum felt something was missing from the service. And they were right. We are thrilled to introduce the latest Bitdefender offering—the Password Manager Shared Plan! Managing passwords has never been easier or more…
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How to move your passwords from Kaspersky to Bitdefender Password Manager
This article will guide you stepwise to switch from Kaspersky Password Manager to Bitdefender Password Manager. We will show you how to export passwords from Kaspersky and import them into Bitdefender Password Manager. Bitdefender can import data seamlessly from a multitude of password managers in various formats.…
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New Support articles for Password Manager!
Following your feedback, we have created a dedicated category for the newest member of the Bitdefender portfolio. Here you will find Password Manager related discussions, but also a selection of helpful articles from our knowledge base. Check them out and please feel free to share your thoughts, ask questions and we'd love…
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Safari extension and the option to remember the Vault password have been deployed
The new Password Manager release brings the Safari extension and the long awaited and frequently requested "Remember me" feature:
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How to edit a CSV file to import data from unsupported apps into Bitdefender Password Manager
The below article will guide you stepwise to prepare a CSV file in a format compatible with Bitdefender Password Manager, so you can easily import your data from unsupported password management applications. If you currently keep your passwords in a text file or spreadsheet, this method will also work. Bitdefender can…
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Does SecurePass automatically store password/account info for new accounts?
Password Manager detected a log into a new account and asked to store the login and account info. VERY Convenient. It doesn't look like the "improved" SecurePass does that. Am I missing a config setting? I am on Windows 11 with the latest extension installed. I would hope that SecurePass has feature parity, at least, with…
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Why change to Secure pass??
Can someone please tell me why I should change from Password Manager to Secure pass when Secure pass offers less options as is shown in this link. https://www.bitdefender.com/consumer/support/answer/109210/
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Does SecurePass have an auto lock feature
This message is in the product guide, but I cant find how its done. Did you forget to sign out after using a device that is not yours?! This feature will lock the password manager with a PIN or log you out after a period of inactivity at browser level.
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Wallet->.csv->SecurePass question--
I followed the instructions for importing my passwords from BD wallet to the new "improved" SecurePass using a <>.csv file. The process did not export ALL of my accounts/passwords — only about one-third of mine. (Before you ask: I only had ONE account in Wallet.) Now, those 20 records reside in an "Import…" folder in my…
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Bitdefender SecurePass - The new and improved password manager
Hello, I've noticed Bitdefender has made a new password manager called SecurePass, it works well on both Windows and Android. I especially enjoy it on Android, since it's seamless and works better than the previous password manager (Bitdefender Password Manager). For the app itself, there are a lot changes. Such as the…
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Forgotten password - USB
I have managed to enter the wrong password too many times on my BitDefender protected USB device. It now requires administrator Intervention. Please forgive what may be a silly question but any advice please as to what I should do to access this USB that I am currently locked out of. I am the BitDefender account holder and…
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What are the differences between Bitdefender Password Manager and Bitdefender Secure Pass ?
I've seen this new function,could you explain what changes from Bitdefender Password Manager ? From what I've readed on the docs it seems to me that one is the presence of a web version for the first,apart from this,which are the differences?Should I change from Bitdefender Password Manager to Secure Pass ? Plus if I'll…
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Securepass icon appeared when composing Gmail message
I upgraded from Password manager to Securepass What happened So the Securepass icon appeares in the text field when composing a Gmail message This happened without any intervention of myself.. See image below When I clicked on this icon to see what it is doing, my screen was filled up with pop ups referencing to the…
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loging in to Bitdefender
By accident I typed my passwrd into the email field while logging in to Bitdefender itself. This keeps appearing and I can't find how to remove it. I don't want to change the password. I just want to remove the prompt. I am using Firefox on windows 10.
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Password Manager not working for chase website
for some reason the Password manager will not prompt to fill the username/password for the site below. https://secure.chase.com/web/auth/dashboard#/dashboard/overview { "product": "bitdefender", "appVersion": "1.3.1", "repo": "64.0.0", "commit": "c8a9937" } Windows OS, Chrome Extension
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Lost my access to all my 277 Login and Password saved in Password Manager
Hi all I am very angry with Bit Defender, i have activated secure Pass which was proposed and I am very angry, nothing in the installation has indicated that password manager is automatically deactivated and that i lost my 277 account information's, and mainly for the most important website i access by Bitdefender Safepay…
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having lots of trouble installing new Total Security
After much trouble I was able to get the VPN and Total Security to install but several attemps at getting the SecurePass to work have failed. It says it is installed and I have the extention but it still doesn't show as operational. I can continue to use pen and paper I suppose.
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Why is BD Password Manager to SecurePass upgrade so difficult.
It requests a new Master Password; it won't accept my previous 10-digit one & at 13 letters/numbers it says the Password is ''too short'' & at 14 it says ''not complex enough''. And if your password requirement is so complex how will we commit it to memory? Can I choose not to upgrade & stay with Password Manager which…
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Bitdefender Secure Pass Remains Open Without Password Prompt
Dear Bitdefender Support Team, I am writing to report a concerning issue with Bitdefender Secure Pass. Despite enabling the "Do not remember me" option and setting a master password during installation, the application remains open without prompting for the master password. This behavior exposes my sensitive information to…
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SecurePass
Instalei a extensão do SecurePass no MicrosoftEdge (Windows 11) e estou tendo dificuldades em tudo. Primeiro que não há suporte telefônico em português (Brasil) apesar de constar no site um telefone que não funciona. Já usei o contato por e-mail para outros assuntos e o retorno demora de 1 a 2 dias. Vamos lá ! Instalei a…
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DISREGARD - How to open Password Manager once addin installed and logged in
I have sorted this out, please disregard -------------------------------------------------- Hi, I install the password manager addin extension for Firefox, and then sign in, but from there the I can't see how I can access and edit the passwords I imported from my wallet. When I login to a site, it asks if I want to save…
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Is there a more expeditious way to enable autofill in SecurePass?
Bitdefender SecurePass and Safepay analysis I imported my data from Bitdefender Password Manager into SecurePass , installed SecurePass on all of my devices (MacOS, iOS, iPadOS, and Windows 11), and removed the Bitdefender Password Manager from my devices. I was successful in signing in to my bank account website via the…
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SecurePass: How do I change Master Key Pass?
I just switched over from BitD PasswordManager, how do I change my Master Key Pass?
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Bitdefender SecurePass - An Easy Lock Button?
G'day Bitdefender Team! I'm enjoying the new SecurePass feature, albiet slow at times but my main negative point towards it, is there is no straight forward way of locking down the extension so no-one around my desk can access it. Sure, I could go the ol' screensaver type lockout/password route…but frankly, the piece of…
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Password Manager in Safepay and Autofill
I just purchased Bitdefender Premium Security and have run into a couple of problems that I have been unable to resolve. I have imported all my passwords into Password Manager. While working in Chrome, Password Manager works, but when in Safepay, Password Manager does not appear to be an option and I must manually enter my…
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SecurePass: Groups doesn't show account
Hello all, I'm trying to use the groups function in Bitdefender SecurePass, I've added an account to a group but if I open the group I can't see any account and also othe people in the group can't see any account. How does it work? Thanks Claudio
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Is there a simpler way to access Password Manager?
Having to constantly open a browser and login to the Password Manager is seriously inconvenient. Is there any way to keep the PM open while using the PC? Or is there another way to keep the PM open for, perhaps a set period?
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Password Manager 2FA problem
As said, the plug-in on my my browser show invalid 2FA codes while the app on my phone provides correct ones, and they are different codes of the same account at the same time. Why is that happening?
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Is anyone else unable to log in to the mobile app (iOS) because it doesn't recognize the master pw?
I primarily log into accounts on my phone and iPad and therefore most often wind up creating/saving new passwords there as opposed to on my desktop. Since switching to Bitdefender last month, I've been unable to use the mobile app because it it returns a Wrong password message. I have confirmed I am entering the correct…
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Password Manager connecting to Germany servers
I'm based out of the US, and I noticed that my password manager connection has been routed to Germany. I do not have any VPN routing going on, and this is the only PC device with the software.
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Password Manager: Why do I now have to keep entering in my password with each browsing session?
I have used Bitdefender Total Security and Bitdefender Wallet for several years, managing hundreds of passwords across various browsers (e.g., Chrome, Firefox, Edge, etc.). After turning on my computer, I was able to open a browser and log into my Bitdefender Wallet ONCE to allow access to my passwords for each website. I…
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How do I retrieve my master key? Or get a new one?
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Extra Sign-in Tab on Browser Launch?
How/where do I access the settings to stop the auto launching of a tab whenever I open my browser??? I saw this question asked previously but the image didn't look like any layout I'm seeing on my end and I can't find it int any settings across the BD Central desktop application or in the browser version.
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Plugin for DuckDuckGo Browser
I have been trying DuckDuckGo and really like its privacy. It does not appear that there is a Password Manager Plugin for that browser. Is there one in the works?
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Is there any way to copy the password suggested by BitDefender password manager?
When providing a password to logon to a new site, Password Manager has a useful feature to generate a strong password for you - BUT I DON'T use it! Because I can't find a way to copy the password to clipboard, and password manager doesn't always recognise the logon and offer to save it, which then leaves me with a new…