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Why can't I log into the password manager using Chrome anymore?
Hello, I have had the password manager for at least a year now, and it works fine on my phone and iPad. My Windows PC computer recently updated, and I keep trying to log into the password manager from Chrome, but it spins. I tried deleting my cache and cookies, I reinstalled the extension, and I rebooted my computer.…
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Forgot my SecurePass login password
Hello Members can someone help me on how to recover or reset my SecurePass password. Thanks
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Password Manager
Hello! After the Windows 11 update, I can’t log in to the password manager. It doesn’t accept my code or my master password. Thank you for your reply!
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Password Manager Sign in problems
Been using password manager for some years now, but this morning, instead of the usual sign in page, I get a welcome message asking me to set a password as if I have just installed the manager. Trying to sign in just gets an error message a suggestion to contact support. The support page is not helpful as no specific…
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Password Manager not working.
I'm using a PC running Windows 11. When I try to open Password Manager it treats me as a new user, asking me to set a password. When I try using either my existing one or a new one, the system grinds to a halt and I finlly get a 504 contact support error. I have, and the only response so far is a ticket number. Can anyone…
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Error 504 upon inlog Password Manager
Dear all, Just now, I tried to login to my Password Manager using Firefox. Normally, you enter your password and all is well. This time, I got a screen on which I had to enter my password, and a second line to confirm my password. Moreover, the loading and inlog was very very slow. Eventually, I received the message…
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Unable to Log In Across Devices
I'm using Password Manager on my Samsung S25 Ultra, and Google Chrome + Windows 11 (both fully updated). The same issue is happening on both devices. The login never finishes trying. It just gives up without any messaging. In the past, it's not unusal to not be able to log in. Sometimes it just sits there, but I'm able to…
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PM stopped working after recent update
I had a recent update to bitdefender where it installed the update and restarted. Didn't notice any issues until today. Turned my computer on and the system tray icon was gone and so was the security widget. that has happened before, I had to reboot the computer and turn them back on and it is fine now. However, PM, when I…
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Autofill suddenly stop working on windows Chrome
Securepass autofill suddenly stop working today on my windows chrome browser, it was still working fine yesterday. I switched back to old bitdefender password manager, and the autofill works fine. Appreciate any help, thanks
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Secure Pass trial expired emails even though Secure Pass is included in Total Security
Some time ago, I tried to activate a Bitdefender Secure Pass trial from the Bitdefender website. At that time, I received an email saying I couldn’t use the trial because I had already used one before. So I assumed it didn’t activate. Later on, I purchased Bitdefender Total Security (1-year subscription), which clearly…
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NordPass to Bitdefender SecurePass import and login
I am working to move from Nordpass. I can not find an import, but I am using both for a while. Everytime I want to activate Securepass, I have to give biometric signin, main Bitdefender login, Securepass login and aditional biometric login. There must be an easier way.
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A few questions about SecurePass
What happens to my existing passwords at websites? I have 286 websites with passwords, If I setup SecurePass do they get deleted? If I cancel the SecurePass can I get those passwords back on the sites? Can I access websites from devices not in my 5 that I can setup?
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Ive changed my password but when getting past a website the new password does not work?
Ive changed my password but when getting past a website the new password does not work?
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Is Password Manager included in Total Security?
I have just renewed my subscription and thought that Password Manager was included but it shows as a free trial option for 3 months. Is this correct and it isn’t included as advertised? Anyone had this issue.
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Password Manager keeps asking for Master password
Hi everyone, I am having trouble accessing my passwords in the Password Manager app. The app keeps asking me for the Master password "to unlock the vault" rather than accepting my fingerprint. I think it's been an issue for little over a month now. While I understand that it might important to fill in your password every…
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Disable this popup
You guys have GOT TO ENABLE A WAY TO DISABLE THE PAYMENT METHOD POPUP WITH THE CHROME PLUGIN. This pops up ALL THE TIME. It has popped-up THREE TIMES while I'm trying to fill out this form. This should be a lot more robust considering the yearly cost of Bitdefender. If you want to compete with LastPass, you need to get…
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SecurePass Status - Is it ready?
I tried SecurePass for several weeks earlier this year and posted my response "Not ready for prime time". I went back to Password Manager. Has SecurePass fixed issues like auto updates on both Android and Windows? I depend on a reliable passowrd store and would like to avoid working through password tool issues while…
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I am having problems using password manager says not available in private window
I am having problems using password manager says not available in private window
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Master Recovery Key
When I created my Master Password, I got a 24 character Recovery Key. It was split in 4 character segments, all cap letters and numbers. When I was logged into Bitdefender Central I got another Recovery Key. This one is 2 segments of 13 characters, cap and lower case letters and numbers. Does this replace the first…
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How do I get data from Password Manager to Secure Pass?
PM was not working on my phone, so I tried reloading. It defaulted to Secure Pass, and I'm trying to go through the transfer of PM data. After selecting Bitdefender Password Manager from the drop-down list and entering my master password, I click on the field where it wants the name of the file. It then opens up a folder…
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How do I get SecurePass to autofill in iPhone apps
it seems that SecurePass does not recognize a password or user ID field in iPhone apps. I have to manually open secure pass and copy and paste credentials. My only other option seems to using iPhone's password manager and skip SecurePass. Please help
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SecurePass - Still Needs Work!
I had been a satisfied Password Manager user for over a year. Saw the hype around SecurePass and started using it a month ago. I am always willing to try new stuff in the hopes that it will make things a little easier for me.😄. I have been a Windows Insider for years! So far, SecurePass has not lived up to that…
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Moving from Lastpass to securepass - can't get vault items to launch the domain
If I search for an item in the vault and click on it - it always opens the item viewer and does not launch the domain. I can launch the domain from the three dot side menu but that is a lot more fiddly. Is there any way of forcing the 'launch the item' option? This is frustrating operation and makes it a real step…
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SecurePass access
My password does not work, nor the recuperation key.. .how can I have this reset ?
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Issue with password Manager
I have run with Password Manager for a number of years without issue. Up to recently, when I would click on any account it would automatically open up a new tab with the selected web page. Recently, when I select any account, it opens up the "Edit Account" page instead of generating a new tab for that account. I now have…
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Accounts/Passwords go missing - SecurePass
When new passwords are added, they can be seen in the vault in multiple devices, but a day later they are gone. Do other people see this? Does anyone know what's going on?
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Reset security pass
Hi, How do I contact support? I need my security pass reset because I no longer have the master password nor recovery code. Thank you in advance.
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which password manager included with "total security" level
just bought "total security" product. Security and VPNstandard are installed. Marketing included a password manager, but I can only find SecurePass for additional $$. How do I install the password manager included with the "total security" level??
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Password manager print out
I have a separate list of my passwords, can i print out a list of my passwords from password mgr to cleanup my other list? Thanks, Tom Altman
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SecurPass en anglais
Bonjour, Depuis deux jours SecurPass est en anglais. Comment le remettre en français ? Merci