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SecurePass add-in not appearing
Following a forced update to Firefox the SecurePass add-in does not appear on the menu bar and there is no option to seclect "About add-ins"
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Why can I not import a .json file from my cell to my securepass account app?
I've put my .json Bitdefender Secure Pass file on my cell phone in order to import it to the Secure Pass app. When I select the file and tap 'Continue', it displays the message 'Import file is missing'. Why is it so complicated? Why do we have to create a .json file from Secure Pass, copy/paste it to our cell, open the app…
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Not sure if I have PM or SP included in my Total Security subscription
Hello, I have a Total Security subscription which your website describes as including .. Fully featured password manager to keep your credentials safe .. but in my Windows BD client I only have an option under Privacy to install SecurePass and Try free for 3 months. Do I have your Password Manager product included in my…
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How do I get Bitdefender's Safepay to automatically load passwords.
I installed Bitdefender's Secure Pass (trial version) only to be told that it does not work SafePay. Any help would be greatly appreciated
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Caught in loop SecurePass making me login to Bitdefender to use SecurePass
Too often I need to re-login to Bitdefender, so not use my masterpassword which would be fine, but login to my Bitdefender account. Which I cannot easily because I don't know that password by heart. Normally I fix that by looking it up at another device, which already highly annoying, but just now both were requesting this…
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Sign in
When I use my Mac 2 laptop why am I constantly asked to sign in to bid fender? .
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Can Chrome trust the SecurePass extension?
Hello, When trying to add the SecurePass extension to Chrome from https://chromewebstore.google.com/ a warning window pops up saying secure browsing does not trust this extension. I just followed the link from Bitdefender Central. Given the already low rating and complaints is it even worth installing? Thank you
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Password Manager or SecurePass
I'm a non-techie installing Premium Security on 2 Windows PCs, 2 Android phones and an iPad. Overall it's been much less confusing and maddening than the departing No**on ;-) However, being invited to install both Password Manager AND SecurePass threw me, as I'd read that the latter replaced the former? I plumped for…
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SecurePass Not Ready for Primetime
After suffering with poor instructions and plodding my way through exporting and then importing my Password Data (PW Manager to SecurePass), I was finally, able to access my login details for the various sites, etc. I need PWs for. Today, Bitdefender locked me out of SecurePass in my browser and I was forced to input my ID…
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Made the mistake of "upgrading" to SecurePass
I really like the Bitdefender suite and had everything working great with Password Manager. My license is up for renewal at the beginning of January. I was planning on upgrading the security suite. I switched from Password Manager to SecurePass and I have to say I'm extremely disappointed in the product. Unfortunately, I'm…
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Moving from the freestanding SecurePass to the one included with Total Security
My Internet Security and freestanding SecurePass subscriptions will expire in a few days. I have purchased and Installed Total Security to replace them. My question is how do I handle the move from the freestanding SecurePass to the one included with Total Security? I have deleted the extensions from Firefox (and Chrome)…
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Try SecurePass for first time, asking Masterpassword.
Try SecurePass for first time, asking Masterpassword. Do not know wich one masterpass word. I want to stap over from Passwordmanager to SecurePass. What to do..???
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how can i erase a email address
so i want to attach my email account to my Bitdefender Central and by association to my password manager I'm currently signed in on my hubby's emai,l but my email is already been used and associated with the site, so how can i erase the account so I can then add it to the account
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BD SecurePass Keeps Stopping
Hello. My specs: Samsung Galaxy A34 5G (SM-A346B/DSN) Android 14 One UI 6.1 Android Security Patch Level March 1, 2025 Google Play System Update April 1, 2025 BD SecurePass 1.1.0 In the past 7 or 10 days, at least twice a day, i get these notifications on my phone: For the record, the app itself works just fine: i can open…
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Secure Pass vs Password Manager
Hola a Todos, era usuario a Password Manager desde hace un par de años y la verdad es que estaba satisfecho con su uso tanto en PC como en móvil. Ahora me han obligado a pasar a Secure pass y no hay punto de comparación, tener que iniciar cada vez que se abre el navegador la cuenta de Bitdefender, después la contraseña…
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Bitdefender SecurePass isn't working on Chrome
When I create new sign ons or change existing passwords in chrome, the system is not saving them.
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SecurePass Just spins in Microsoft Edge
Hello, I installed the SecurePass extension om Microsoft Edge and pinned it to the task bar and when I click on it an Icon just spins. I got it to work on Chrome and have not yet tried FireFox.
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Cannot use the free trial for SecurePass
Hi, I have BitDefender VPN and AntiVirus installed and am trying to start free trial of SecurePass but when I try to configure it I am asked to sign in but it does not recognise ny BitDefender Central email address.
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Password manager is not saving passwords
I am using Bitdefender Secure Pass Firefox add-on in a Linux Mint environment. When I create new sign ons or change existing passwords, the system is not saving them. I imported all my passwords from Firefox after installing Secure Pass and as they are changed, the system doesn't update them!!!
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Move all accounts at once from "Import" folder to "My Vault"
I decided to replace Password Manager with SecurePass. After exporting data from PM and importing it to SP, all the accounts were organised into a folder called Import (with date & time + 4 other characters). Is there a way to collectively move all the contents of the Import folder up a level to My Vault? I really don't…
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On startup of Firefox, how to stop "Bitdefender Password Manager" tab from opening by default
Would anyone know how I can get the Bitdefender Password Manager tab NOT to open when I open Firefox, but still enable the use of the Bitdefender Password Manager? I have Bitdefender v. 27.0.20.106. One can disable the Bitdefender Password Manager add-on, which stops the tab from being displayed on startup of Firefox. But…
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Login issue with PIN
when I try and log in to password manager on my iPhone or iPad, I am asked for a PIN. Whe. I enter the PIN, the screen does grey and I get the spinning wheel with no way back or out.iOS 17.6.1 iPhone 15
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Bitdefender SecurePass inside Bitdefender Safepay
My Bitdefender SafePay does not show the SecurePass red icon at the top right corner. This means I cannot use my signing/login information saved in SecurePass. Does anybody know how to solve this problem? My Savepay version is: 27.0.35.147 and the latest version according to Bitdefender is: 30.0.26.84. How can I get it?…
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Error 402
I'm in a constant do-loop (for you geezers). Cannot open Password Mgr. It says to use Bitdefender to open and I get an Error 402 message, Rinse, repeat, rinse repeat. Do I need to totally uninstall? Thanks
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Bitdefender Secure Pass still a mess in 2025 March
Super slow I have to click or hover over the icon in the login box. It never asks or atempts to do autofill on a new site. Even then I have to wait forever to auto fill. Bummer back to password manager for a while….way too slow to be usefull
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How do I create separate vaults with SecurePass
I have my own vault in SecurePass but now I would like my wife to have her own vault. I purchased an additional SecurePass subscription but I can not find a way for her to create her own vault.
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Activate from Bitdefender Central
I apologise if this is addressed somewhere but I can't find any info. I have Securepass working well in MS Edge on a Windows Computer running Windows 10 Home When I log in to BidDefender Central - it alerts me that I have SecurePass now included and to Activate it. There seems to be no way I can get Bitdefender Central to…
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SecurePass - Constant Login Prompt
I apologize in advance if this has already come up… nothing I searched found anything similar. That said, within the past week, SecurePass has been continually prompting me to enter my pin or master password every few minutes. I'm uncertain as to why this behavior has started or how to resolve. Any assistance is greatly…
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Plugin for DuckDuckGo Browser
I have been trying DuckDuckGo and really like its privacy. It does not appear that there is a Password Manager Plugin for that browser. Is there one in the works?
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Bitdefender keeps asking for admin password on Win11
Bitdefender sometimes asks for the admin password to update (maybe every month or every second), which is fine. I enter it and it does not ask again. However, since last week it asks me every time I sign in to my Windows user, over and over again. When I enter the correct password, the pop up disappears, but at the next…