Bitdefender SecurePass included in Bitdefender Total Security subscription / Data loss risk ?

One part of the question is in the title but just to be sure : is Bitdenfender Secure Pass included in my Bitdefender Total Security subscription ?

So far I had the two subscriptions, but I just cancelled the automatic one to SecurePass.

So, this leads me to the second part, is there a risk of losing all my registered passwords and accounts if the subscription to SecurePass is stopped.

Regards

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Accepted answers

Alexandru_BD

Hello,

I think you will have to check this with the Support teams. Because SecurePass was previously not included in the Total Security suite, so it's important to know which version you are using, if it's the one before the new portfolio with the individual and family plans was launched, or a more recent version. The Support representatives will be able to check this in their records and advise you accordingly. As a general rule, unsubscribing assumes that you no longer have access to the respective service.

Should you require the Support teams to check your account and sort this out for you, head to the link below to contact them:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Regards

All comments

Alexandru_BD

Hello,

Should you require the Support teams to check your account and sort this out for you, head to the link below to contact them:

https://www.bitdefender.com/consumer/support/help/

State your contact reason / choose request category, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Regards

JosephTheK

Hello Alexandru_BD,

Thanks a lot for the swift answer.

I assume I risk to lose all my data though I know I can export it.

I will contact support (thought they where here).

Regards

Alexandru_BD

For the record, as far as Password Manager is concerned, when that subscription expires and is no longer active, you will have a maximum of 90 days to export your passwords. Your passwords will be backed up for another 30 days. During those 90 days, you will only be able to export your data.

At the end of the 90-day grace period, you have 30 extra days to contact Bitdefender support and request to restore your passwords back to the live database. You will then be able to export your passwords from Bitdefender Password Manager. Your data will be kept in the live database only until the end of the day it was restored on demand. At midnight the database is erased – and if you have not yet exceeded the 30-day extra period, passwords can be restored again from backup. Raw database data from the backup can be provided upon request to the user, but the database is encrypted and the information cannot be accessed.

But again, this applies for Password Manager and I haven't been able to confirm yet if SecurePass follows the same flow, so I'm posting this here as a reference. The Support teams will know more about this, but I think there should be a similar procedure in place.

You have reached the Bitdefender community where we mostly rely on peer-to-peer support, tips&tricks and recommendations coming from Bitdefender users such as yourself. For more advanced troubleshooting and account information, it's best to get in touch with Bitdefender Support directly, as they are best equipped to access your account and can provide more tailored assistance.

Regards