I lost my recovery key
Best Answer
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Hello.
Check out this article:
Pay attention on this part:
"Note: If you do not remember the current master password, click the I’ve forgotten my password option on the same screen. Enter the 24-digit Recovery Key provided during the initial Bitdefender Password Manager setup, then type a new master password. If you forget or misplace both the Master Password and the Recovery Key, as a last resort, contact a Bitdefender representative to help reset your account. Resetting your account will erase all your data and passwords saved in Bitdefender Password Manager."
Regards.
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Answers
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Thanks. I've talked to them and the guy relayed request to manager. Now I'm waiting e-mail with instructions.
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How can I retrieve my recovery key?
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Hi @Bob Grinham,
If you forget or misplace both the Master Password and the Recovery Key, as a last resort, contact a Bitdefender representative to help reset your account. Resetting your account will erase all your data and passwords saved in Bitdefender Password Manager.
You can use this link to get in touch with the Support teams:
https://www.bitdefender.com/consumer/support/help/
Regards
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