I lost my recovery key

AlBo
AlBo
edited May 4 in Password Manager

I lost my recovery key

Best Answer

  • Gjoksi
    Gjoksi Defender of the year 2022 ✭✭✭✭✭
    Answer ✓

    Hello.

    Check out this article:

    https://www.bitdefender.com/consumer/support/answer/1520/

    Pay attention on this part:

    "Note: If you do not remember the current master password, click the I’ve forgotten my password option on the same screen. Enter the 24-digit Recovery Key provided during the initial Bitdefender Password Manager setup, then type a new master password. If you forget or misplace both the Master Password and the Recovery Key, as a last resort, contact a Bitdefender representative to help reset your account. Resetting your account will erase all your data and passwords saved in Bitdefender Password Manager."

    Regards.

Answers

  • AlBo
    AlBo
    edited May 4

    Thanks. I've talked to them and the guy relayed request to manager. Now I'm waiting e-mail with instructions.

  • Bob Grinham
    Bob Grinham Mr

    How can I retrieve my recovery key?

  • Alexandru_BD
    Alexandru_BD admin

    Hi @Bob Grinham,

    If you forget or misplace both the Master Password and the Recovery Key, as a last resort, contact a Bitdefender representative to help reset your account. Resetting your account will erase all your data and passwords saved in Bitdefender Password Manager.

    You can use this link to get in touch with the Support teams:

    https://www.bitdefender.com/consumer/support/help/

    Regards

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