SecurePass On Google Chrome: Two Tabs Are Opened To Unlock The Vault

Gjoksi · 2025-02-27T13:16:05+00:00

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Gjoksi

Hello.

My specs:

OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed

OS Build 19045.5555

Experience Windows Feature Experience Pack 1000.19061.1000.0

BD SecurePass 1.1.16 On Google Chrome 133.0.6943.142 x64

BD SecurePass 1.1.15 On Mozilla Firefox 135.0.1 x64

BD SecurePass 1.1.16 On Microsoft Edge 133.0.3065.82 x64

In BD SecurePass on Google Chrome, after logging to the Bitdefender account, instead of only 1 (one) tab, the extension opens 2 (two) same tabs at the same time to unlock the vault:

This happens only with Google Chrome and not with Mozilla Firefox and Microsoft Edge, because on those browsers, the extension opens only 1 (one) tab, as it should be done:

I reported the issue, ticket number: 1010012201

Regards.

@dbadulici @Alexandru_BD

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Comments

dbadulici

Hey @Gjoksi - we are sorry you are experiencing this behaviour from our app. Tab identification does not always work as expected - we had managed to fix this issue prior, hence it not happening on the other platforms - but it seems it was reintroduced on Chrome. We'll look into this and try to have it fixed in a future update - we have something quite big on our plate at the moment, so the fix for this might be a few weeks out.

Thanks

Gjoksi

@dbadulici

Hello.

Thanks for the information.

All we can do now, is to wait a fix to be released.

Thanks again.

Cheers.