I really like the Bitdefender suite and had everything working great with Password Manager. My license is up for renewal at the beginning of January. I was planning on upgrading the security suite.
I switched from Password Manager to SecurePass and I have to say I'm extremely disappointed in the product.
Unfortunately, I'm now going to have to look into other solutions, which is a bummer.
Bitdefender SecurePass is still in its development stages and will require time to become fully functional before it can replace Bitdefender Password Manager. In the meantime, you may revert to using Bitdefender Password Manager. Below is the link to the Bitdefender Password Manager Chrome extension. Kindly ensure you remove the Bitdefender SecurePass extension before installing and using the Bitdefender Password Manager extension..
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
Thank you for your response. I'm using Edge as my primary browser. Do you know if I can revert back to Password Manager for Edge? It's not available in the MS store.
Thanks again.
Thanks for the direct link! I was able to reinstall Password Manager in Edge and I'm up and running again.
When I went to the Chrome store and did a search on Bitdefender it only comes up with Secure Pass.
I really hope someone from the Bitdefender product team fixes SecurePass before deprecating Password Manager. I can't believe it was rolled out like this.
I'm totally unhappy with Bitdefender's SecurePass. I've had nothing but trouble trying to do something as simple as accessing password items. I've been using Apple's password manager in the meantime.
Is there anything else in the works from Bitdefender to replace or fix SecurePass?
Below is the link to the Bitdefender Password Manager Chrome extension. Kindly ensure that you remove the Bitdefender SecurePass extension before installing and using the Bitdefender Password Manager extension. The password manager will still be active and can be used until it becomes completely non-functional. Ultimately, you will need to switch to Bitdefender SecurePass.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
I' regret to hear you feel this way. There are some improvements on the roadmap for SecurePass and they will become available gradually, as the product's feature set is being enhanced.
Premium Security & Bitdefender Endpoint Security Tools user
I just got off the phone with a very helpful Bitdefender support person and have received help from Alex (above) and others. I must agree wholeheartedly with the above comments about how disappointing SecurePass is. I, too, cannot believe it was rolled out this way. Developers had to know we users would compare it with Password Manager—looking for the improvements. But it's much, much worse—like "New Coke" when they rolled that out. My suggestion is pull SecurePass (admit defeat) and let us use Password Manager until you can develop something better. I have been using Bitdefender for many years (I used Wallet before Password Manager) and am unable to defend, even a bit, SecurePass. Once Password Manager goes away—which I understand is soon—I'll reluctantly be looking for a better password manager. There are many options if you check them out on various cyber and consumer sites. Again, so disappointed!
I, too, just had an extremely disappointing problem with being forced into using SecurePass - except that it was unusable when I got into it. Yesterday I couldn't get into my PassworkManager account, with an error message directing me to contact support. Long story short, I ended up being directed to reinstall PM. Once I deleted it the only thing available to install was SP and I was told that it was replacing PM (first I'd heard of this) and once on SP my vault was empty so I was in a little panic (lesson learned to keep a backup file of my passwords!) I got the runaround - talking to AI, a real person, and then a support ticket that has lingered for over 24 hours. But but finally today I tried the chat again and got a person who gave me a link to reinstall PM and everything is there. It's extremely frustrating Bitdefender seems to be running this transition by the seat of its pants. If Bitdefender wants to use me as a guinea pig to work out their kinks, I would appreciate a warning that this is happening and then they are welcome to pay me for my time (they already owe me for a couple of hours) Or at least give me the product for free until it's ready for full use. This has been very disappointing since up til now I've been very happy with my Bitdefender experience.
how do i get Password Manager back on my windows pc
Per message from Flexx, January 27, here's a link to download the app.
https://chromewebstore.google.com/detail/bitdefender-password-mana/ibkoenhablealnikeefmjineccmgegmh?pli=1
The Bitdefender Password Manager extension is still available on the Google Chrome Web Store. You can download it using the link provided below.
However, kindly make sure to export your password list, as the Bitdefender Password Manager, despite currently functioning, may be discontinued at any time in the near future.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
@Flexx @RBoy2023 @Alexandru_BD
Hello.
The Bitdefender Password Manager is NOT available on the Chrome Web Store:
Regards.
I can still find it using Flexx's link -
And I know for a fact that it was never made public, it was meant to be accessed through Central only, since you do require a subscription to be able to use it, so it doesn't really work in the same way as the other apps there. It's still there, but hidden, as far as I can tell.
Premium Security & Bitdefender Endpoint Security Tools user
It is still available. Below is the image for the same.
As @Alexandru_BD mentioned, the Bitdefender Password Manager extension is on the verge of being discontinued and may have been archived, making it difficult to find through a direct search. That’s why I use the third-party website , which provides direct links to archived extensions. If an extension is archived, it links to the Chrome Web Store; if permanently removed, it offers standalone .crx files. The Bitdefender Anti-Tracker extension, once available on https://chrome-stats.com/, is now only accessible via Bitdefender Central or standalone products. Since it has been permanently removed from the Chrome Web Store, users without a Bitdefender subscription can install it using the .crx file.
Unlike https://haveibeenpwned.com/ which hosts the largest collection of data breaches on the internet, https://chrome-stats.com/ holds the largest database of web browser extensions for Google Chrome. For Mozilla Firefox, it is https://firefox-stats.com/, and for Microsoft Edge (Chromium), it is https://edge-stats.com/. Nice comparison, though—lol!
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
I recently gave your BitDefender SecurePass a solid effort on 4 Windows 10 computers, using both Firefox and Chrome browsers. I experienced terrible results with it on all 4 computers. On each computer, I daily had to re-authenticate SecurePass by logging into my BitDefender customer account before I could then enter my SecurePass master password and start using SecurePass.
I tried working with the BitDefender support team, but that just turned me into a BitDefender Beta-Tester. I tried things I came up with and reported them to BitDefender, but BitDefender never offered up any kind of solution, they only asked more questions of me.
I have now moved back to BitDefender Password Manager, which works extremely well. Unfortunately, SecurePass is a complete flop. My advice to BitDefender, as somebody who was heavily involved in developing telecommunication engineering & drafting software during my career, is cut your losses now, shut down SecurePass, go back to Password Manager, which is a far superior product. Continue to make Password Manager available to your customers. Don’t force your customers elsewhere.
If BitDefender forces me off Password Manager I will go elsewhere. I will reject any future BitDefender password solution no matter how wonderful you make it sound. This experience with BitDefender SecurePass was extremely bad and time consuming.
I'm starting to think about switching to a product from another company. Anyone have a recommendation?
BD PM was working great for so long but lately it is very glitchy. I logged on to the extension earlier today - all seemed fine. Now a few hours later when I try to use it, it seems to be logged on but it's not working and I get this message:
We are sorry, an error has occurred, please contact support 'Error - Cannot read properties of undefined (reading 'length')'
/accounts
16dec5bd-a379-4421-9e4c-b3651faf5161
Fri Mar 14 2025 17:53:45 GMT-0400 (Eastern Daylight Time)
1.3.1
See my message on this thread from Feb. 1 about the problems I had when I contacted support before. Now I frequently get error messages for which the only fix seems to be to reinstall the extension. Too much of a hassel and it does not give me confidence that Password Manager hasn't been essentially abandoned by BD as they try to force Secure Pass on us. Which also leads me to wonder what's going on with BD and if I should trust their other products. It's hard to trust a company with keeping my devices and passwords secure if it seems like they don't know what they are doing.
If anyone here has a suggestion about how to make either of these products work for me, or why I should continue to trust this company, I'd love to hear it. Otherwise, I'm going to be shopping around for other optinos. Too bad since I've been a happy BD customer for a long time.
I totally get your frustration! If BD PM keeps glitching, it might be worth checking out other options. Have you looked into products like LastPass or 1Password?
For what it's worth, the development teams have been tirelessly working in the past months to improve SecurePass and deal with its shortcomings, following the consistent feedback they collected from users, and they have recently released two subsequent updates which address the more pressing matters, and other improvements will soon follow. Below are the most notable improvements from the latest build:
Premium Security & Bitdefender Endpoint Security Tools user
Thanks for the link. When the time comes for Password Manager to be discontinued, my subscription to the service will end as well.
It is highly unprofessional to force your clients to use a product that is not truly finished, especially for such a critical use as a password manager. I'm really dissapointed.
Dear Mr. Alexandru, Thank you for your open communications and candor. BD's customers, including me, can appreciate all the hard work and effort the BD team has put into SecurePass. As a longtime software developer myself, I can even understand the technical hurdles, late nights at work, individual dedication and ownership, and business pressures to deliver a product, based on schedules. However, BD's customers' appreciation does not provide any forgiveness for a product that is sold on the premise and expectation of safeguarding our accounts, and allowing us to access said accounts through the use of BD's product. Based on the user experiences detailed in this thread SecurePass clearly was, and still is, not ready for delivery.
It's good to know the BD team continues to iterate and improve on SecurePass. And when SecurePass can meet, and exceed, the level of functionality set by BD's Password Manager (i.e. it's feature-complete), then, and only then, can SecurePass be considered anything other than an Alpha stage product. Your last post mentions, "Added option to lock vault with PIN", which is required base-functionality for any hope of security; this sounds like either the product is still in pre-Alpha development, a required (Password Manager parity) feature that was missed during the requirements phase, or scope/feature-creep. To hit Beta, it has to be feature complete, with the remaining issues being mostly minor bug fixing. The technical leadership should be pushing back on pressure from product management to release SecurePass and deprecate Password Manager.
One of the reasons BD's customers here are so upset, is that BD has used them as unpaid quality-assurance testers, on a product that is not ready for release, and it's making the use of BD's product in their own lives difficult, all while they pay for it. Other segments of the software development market have tried this tactic, and at best have been met with mixed results; it's been a disaster for some, like the videogame sector. As a user who has appreciated BD's products for over a decade, I hope BD will listen to their customers comments above about going with competing products, and take them as a call to action to extend the life-cycle of Password Manager, until SecurePass can be properly developed to a release state.
I appreciate the time Mr. Laska took to lay out the details of the problem that I, as a non-tech industry person, am not able to. I'd like to add/reiterate one important point. It's not just that paying to be unwitting quality assurance testers is inconvenient and unfair. As someone who is not in the tech field, I must put an enormous amount of trust into developers and companies running the technology I use. My experience with the Password Manager/SecurePass transition has eroded the trust I've given to Bitdefenderover a number of years. Why would I trust a company to keep my machines and data safe and secure when it launches an extremely flawed security product with support that is non-existant at best and problematic at worst. A person should not have to be a tech expert in order to understand the product, why it isn't working, and how to fix the problems. I shouldn't have to wonder if Bitdefender is making other product changes, for instance to their virus protection, that will leave my computer vulnerable and unusable. My subscription expires in two months. I am not confident at the moment that staying with this company is the best option for me. There are other options so I will be checking them out. I'll also be keeping an eye out to see if the company will address the concerns of their customers more directly.
I just transitioned to Securepass before seeing this, as my new subscription has it as the password manager. I'm sorely disappointed in its lack of functionality and the painful process of using it. This morning alone, I had to sign in numerous times and manually autofill from the Chrome extension just to input 2 passwords.
Is there any way to be notified on the issues and when its likely to be usable as at this stage I will need to look at a different product?
I'm also facing a lot of bugs with SecurePass. Especialy when sharing passwords with my family members, editing passwords (if there is no url entered, the save button is not enabled sometimes, etc).
I was wondering if there is any plan to release SecurePass as standalone Windows app, because I don't like to use browser extensions for security reasons (they are very prone to hacking).
Hi,
As far as I know, there are no plans to release a standalone Windows app for SecurePass and I think that's unlikely to happen.
SecurePass uses end-to-end encryption and requires both your Bitdefender login and master password to access your data, and I can assure you the security standards are quite high here. So, I wouldn't worry too much about hacking, this is a highly secure password manager developed by a leader in the cybersecurity field.
As for the issues you have encountered, I think it's best to report them to Bitdefender Support so they can have a look.
Premium Security & Bitdefender Endpoint Security Tools user
