Malware Scanner Keeps Detecting New App

JPaulH

Every morning for the past week I get a notification: "Your Device is at Risk - Malware Scanner - "You just installed an app that cannot be currently confirmed safe..."

I have NOT installed any new apps, but I still get this notification. Why? How do I fix it? - Thanks.

System: Android - Pixel 7a

Gjoksi

Hello.

This is a known issue that has been reported by few users, for example:

https://community.bitdefender.com/en/discussion/97533/why-does-bitdefender-say-i-need-to-scan-a-new-app-when-i-havent-installed-one

And the answer is this:

https://community.bitdefender.com/en/discussion/comment/330252#Comment_330252

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

adampixel

Same on Pixel 8

Alexandru_BD

Hi @adampixel,

Let's try to keep the feedback going on the below thread, to keep better track of the progress.

https://community.bitdefender.com/en/discussion/97533/why-does-bitdefender-say-i-need-to-scan-a-new-app-when-i-havent-installed-one

We know the situation persists and the developers are making continuous efforts to resolve this in good time. It has been observed that after performing a scan (by pressing "Start Scan"), the notification disappears. Does this happen for you?

Thanks