Malware Scanner Keeps Detecting New App

JPaulH

Every morning for the past week I get a notification: "Your Device is at Risk - Malware Scanner - "You just installed an app that cannot be currently confirmed safe..."

I have NOT installed any new apps, but I still get this notification. Why? How do I fix it? - Thanks.

System: Android - Pixel 7a

Gjoksi

Hello.

This is a known issue that has been reported by few users, for example:

https://community.bitdefender.com/en/discussion/97533/why-does-bitdefender-say-i-need-to-scan-a-new-app-when-i-havent-installed-one

And the answer is this:

https://community.bitdefender.com/en/discussion/comment/330252#Comment_330252

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

adampixel

Same on Pixel 8

Alexandru_BD

Hi @adampixel,

Let's try to keep the feedback going on the below thread, to keep better track of the progress.

https://community.bitdefender.com/en/discussion/97533/why-does-bitdefender-say-i-need-to-scan-a-new-app-when-i-havent-installed-one

We know the situation persists and the developers are making continuous efforts to resolve this in good time. It has been observed that after performing a scan (by pressing "Start Scan"), the notification disappears. Does this happen for you?

Thanks

GerryMcI

I have just begun to receive the same message, also when I have not downloaded a new app.
WHat is the resolution for this issue?

Flexx

https://community.bitdefender.com/en/discussion/comment/343731#Comment_343731

Some malicious apps have a tendency to go undetected and remain on the smartphone, hidden from the screen. Kindly install Revo Uninstaller Android app from https://play.google.com/store/apps/details?id=com.vsrevogroup.revouninstaller&hl=en_IN and check for any unknown apps that you are not aware of, and uninstall them.

Additionally, you can install the VirusTotal Android app from https://play.google.com/store/search?q=virustotal&c=apps&hl=en_IN and run a scan to check if any apps are detected as malicious by the majority of other antimalware vendors, including Bitdefender. It may also help you identify any hidden apps that might be malicious and could have gone undetected by Bitdefender.

Regards

GerryMcI

Thanks for the answer,
Using REVO, I see nothing that's been installed recently that I don't recognise.
WIth VirusTotal, I see nothing flagged as suscpisions under either user apps or system apps.

I am now getting this message almost every day.

Alexandru_BD

Hello,

This has somehow resurfaced and the developers are investigating the behavior. They will come up with a fix as soon as possible.

Regards,

Alex