Why does Bitdefender say I need to scan a new app when I haven't installed one?

Clue42

I haven't installed a new app in my phone in now than a month (except the uninstall/reinstall the buggy BD app), and just this week BD says I need to scan a newly installed app at least once a day. Does anyone know what's happening or how to fix it?

SteveFin

Same problem here. Running on Pixel 7A. I can't say if it started when I upgraded to Android 14 or before. I get the message about once a day.

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security, click on Contact Support in the black box and then click on Chat 24/7.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

21Rouge

I have the same issue.

(It does seem related to the Android 14 update as all was good prior, with BD app version 3.3.217.2325 but still with the most recent update (3.3.217.2329) (post Android 14) the ERROR still occurs...daily.)

I did reach out to support a few days go via chat.

Last night I was told, via email to remove and then reinstall BD on the device.

I guess I will try that today.

Gjl

Nothing to do with Android 14. I never upgraded and I am also getting this annoying message daily. I'd be surprised if reinstalling the software will work. It's a typical suggestion from low level support who don't have an answer.

21Rouge

AN email from BD a couple of days ago:

"...I have looked into the case and it seems that the situation is caused by an issue that has already been acknowledged by our development team. We are currently working on a fix that will be done by means of an automatic update and won't require any additional action on your end."

Arcaetal

Just wanted to comment that this issue still exists. Hopefully the fix mentioned by 21Rouge comes soon.

Jobengage

I'm having the same issue on my new Pixel 8 with Android 14. I never had this on my Pixel 5. I tried uninstalling and reinstalling but it didn't fix the issue. This is a daily occurrence.

Vmaxxer

Screenshot_20231029-211345.png

Bei mir selbe Tägliche Meldung. Da es scheinbar an der richtigen Stelle bekannt ist wird es ja hoffentlich bald behoben.

Flexx

https://community.bitdefender.com/en/discussion/comment/330161#Comment_330161

@Alexandru_BD, @Mike_BD can you get this checked with the developers.

Regards

Alexandru_BD

Hello,

There is an ongoing investigation regarding this behavior and the developers have reproduction on Pixel 6 and 7 as well with Android 14 on different Mobile Security versions, 3.3.217.2322 and 3.3.217.2325. We are looking forward to a resolution.

Thank you for your patience and understanding.

Moggle

I am also having this issue on my Pixel 5. Running Android 14

21Rouge

https://community.bitdefender.com/en/discussion/comment/330252#Comment_330252

And this behaviour still exists with most recent version 3.3.221.2343 that updated for me yesterday.

Alexandru_BD

Hello,

Yesterday version 3.3.222.2346 was released for Android and it contains a couple of fixes, kindly check if the issue persists after updating the app. If the new build doesn't fix the behavior, then this means another hotfix will soon follow.

Regards

21Rouge

Hello Alexandru_BD. I did install 3.3.222.2346 yesterday and so I was surprised to see what appears to be the same issue existing this morning :(

Alexandru_BD

Hi @21Rouge and thank you for your feedback.

The development teams are still investigating.

Regards

obobob

Hello

I am on Android 10 and the problem is still there after yesterday update. It's very annoying

Alexandru_BD

Hi,

Yeah, we know it's still there and the developers are making continuous efforts to resolve this in good time. It has been observed that ater performing a scan (by pressing "Start Scan"), the notification disappears. Does this happen for you?

Regards

21Rouge

Yes. Once I select "Start Scan", the notification disappears (until the next day).

Daland

Same here on a Pixel 3A, Android 12, BD App version 3.3.222.2346

aglaza

I have a Pixel 6, android 14 and I see the message once a day. After I scan it's gone for roughly 24hrs

Flexx

I guess @agozob can provide more insight on this.

Regards

KV

Also happening on my Pixel 3a with Android 12.

artcoo

November 12 - pixel 8 pro android 14 - still doing it daily...

Gjoksi

@agozob Any news on a fix for the issue? Thanks.

RetepH

Same here on a Nokia 6.2, Android 11, BD App version 3.3.222.2346.

MT999

Oh dear here we go again. Same here on Pixel 7 android 14 beta, wanting to scan App I have just installed (not).

BD also has ongoing issues with Password Manager on Pixel phones.

Wouldnt you think BD would be ahead of the game??

Alexandru_BD

Hello,

A fix was recently attempted and by the looks of it, there is actually still work to be done on this bug. The problem is within the app/UX, not the detection engine, so it's not agozob's speciality @Flexx. 😔

I'm keeping an eye on the investigation and as soon as I have news, I'll post an update here.

I want to thank everyone for your patience, bear with us just a little bit longer as the developers will eventually get to the bottom of this.

Regards,

Alex

aglaza

All problems on my phone (new app scan and scan alert on but not showing on) have seemed to stop.

Big thanks to the developers

Alexandru_BD

Hello,

Just following up on this topic to confirm the issue has been resolved via an automated update:

https://community.bitdefender.com/en/discussion/comment/330988#Comment_330988

Regards