Why does Bitdefender say I need to scan a new app when I haven't installed one?
I haven't installed a new app in my phone in now than a month (except the uninstall/reinstall the buggy BD app), and just this week BD says I need to scan a newly installed app at least once a day. Does anyone know what's happening or how to fix it?
Answers
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Same problem here. Running on Pixel 7A. I can't say if it started when I upgraded to Android 14 or before. I get the message about once a day.
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Hello.
You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.
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I have the same issue.
(It does seem related to the Android 14 update as all was good prior, with BD app version 3.3.217.2325 but still with the most recent update (3.3.217.2329) (post Android 14) the ERROR still occurs...daily.)
I did reach out to support a few days go via chat.
Last night I was told, via email to remove and then reinstall BD on the device.
I guess I will try that today.
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Nothing to do with Android 14. I never upgraded and I am also getting this annoying message daily. I'd be surprised if reinstalling the software will work. It's a typical suggestion from low level support who don't have an answer.
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AN email from BD a couple of days ago:
"...I have looked into the case and it seems that the situation is caused by an issue that has already been acknowledged by our development team. We are currently working on a fix that will be done by means of an automatic update and won't require any additional action on your end."
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Just wanted to comment that this issue still exists. Hopefully the fix mentioned by 21Rouge comes soon.
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I'm having the same issue on my new Pixel 8 with Android 14. I never had this on my Pixel 5. I tried uninstalling and reinstalling but it didn't fix the issue. This is a daily occurrence.
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Bei mir selbe Tägliche Meldung. Da es scheinbar an der richtigen Stelle bekannt ist wird es ja hoffentlich bald behoben.
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@Alexandru_BD, @Mike_BD can you get this checked with the developers.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello,
There is an ongoing investigation regarding this behavior and the developers have reproduction on Pixel 6 and 7 as well with Android 14 on different Mobile Security versions, 3.3.217.2322 and 3.3.217.2325. We are looking forward to a resolution.
Thank you for your patience and understanding.
Premium Security & Bitdefender Endpoint Security Tools user
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I am also having this issue on my Pixel 5. Running Android 14
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And this behaviour still exists with most recent version 3.3.221.2343 that updated for me yesterday.
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Hello,
Yesterday version 3.3.222.2346 was released for Android and it contains a couple of fixes, kindly check if the issue persists after updating the app. If the new build doesn't fix the behavior, then this means another hotfix will soon follow.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Hello Alexandru_BD. I did install 3.3.222.2346 yesterday and so I was surprised to see what appears to be the same issue existing this morning :(
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Premium Security & Bitdefender Endpoint Security Tools user
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Hello
I am on Android 10 and the problem is still there after yesterday update. It's very annoying
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Hi,
Yeah, we know it's still there and the developers are making continuous efforts to resolve this in good time. It has been observed that ater performing a scan (by pressing "Start Scan"), the notification disappears. Does this happen for you?
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Yes. Once I select "Start Scan", the notification disappears (until the next day).
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Same here on a Pixel 3A, Android 12, BD App version 3.3.222.2346
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I have a Pixel 6, android 14 and I see the message once a day. After I scan it's gone for roughly 24hrs
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Also happening on my Pixel 3a with Android 12.
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November 12 - pixel 8 pro android 14 - still doing it daily...
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Same here on a Nokia 6.2, Android 11, BD App version 3.3.222.2346.
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Oh dear here we go again. Same here on Pixel 7 android 14 beta, wanting to scan App I have just installed (not).
BD also has ongoing issues with Password Manager on Pixel phones.
Wouldnt you think BD would be ahead of the game??
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Hello,
A fix was recently attempted and by the looks of it, there is actually still work to be done on this bug. The problem is within the app/UX, not the detection engine, so it's not agozob's speciality @Flexx. 😔
I'm keeping an eye on the investigation and as soon as I have news, I'll post an update here.
I want to thank everyone for your patience, bear with us just a little bit longer as the developers will eventually get to the bottom of this.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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All problems on my phone (new app scan and scan alert on but not showing on) have seemed to stop.
Big thanks to the developers
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Hello,
Just following up on this topic to confirm the issue has been resolved via an automated update:
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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This issue has unfortunately returned with update version 3.3.248.2458 for Android.
I have been receiving this message twice per day on my Pixel 6 Pro.
I will upload an image the next time it happens. Did not think of it before posting here.
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Me too StevenWR (almost a year after I first encountered this same issue :(. )
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It's a first for me, but same here since the update to 3.3.248.2458 for Android.
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Same here, android 15 beta Pixel 8a
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I have just started having this issue about 3-4 days ago. I have a pixel 8a. I contacted BD via chat and no helpful solution. I just found this community and am concerned this problem seems to have been going on for awhile and still not fixed. ?????
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It had been "fixed" but has arisen again.
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This problem has come back for me as well. Do we need to start a new thread to address the problem?
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I too have been having the same issue this past week, even with the latest update on my Pixel Pro 7
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My Pixel 8 Android 14 is running BD Mobile Ver. 3.3.248.2458. It's Sept 16, 2024 and I notice this issue was first reported here in Oct 2023. I'm beginning to get concerned, not so much because of the notice (delete and wait for tomorrow to delete again), because the app has been unfixable for so long. I would appreciate any input that may help.
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@agozob, can you check on this.
Bitdefender only provides support for stable builds and not beta builds; therefore, support will not be available for beta OS versions.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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To add here, some malicious apps have a tendency to go undetected and remain on the smartphone, hidden from the screen. Kindly install Revo Uninstaller Android app from and check for any unknown apps that you are not aware of, and uninstall them.
Additionally, you can install the VirusTotal Android app from https://play.google.com/store/search?q=virustotal&c=apps&hl=en_IN and run a scan to check if any apps are detected as malicious by the majority of other antimalware vendors, including Bitdefender. It may also help you identify any hidden apps that might be malicious and could have gone undetected by Bitdefender.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello,
There's actually a new thread here on this topic and the BMS developers are currently investigating the reports:
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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I am facing the same problem. Is this issue of frequent Malware scan alerts specific to Pixel mobiles?
I started facing the issue this month onwards. Looks like this issue is continuing for quite some time.
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I have the same problem, is anyone looking to fix it? It only started to happen to me when I switched to pixel phone. It seems rather odd that this is almost 1 year old issue and it's still not fixed..
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As mentioned earlier in this thread it had been resolved but UNusually it has reappeared in the last couple of weeks.
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Guessing it may just be pixels. Only had an issue since I moved the app over to my Pixel 9, was previously working without issue on my Pixel 8. Can confirm it's coming up once per day with no new apps installed.
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Hello,
Judging by the latest reports, this appears to be an issue which manifests itself mainly on Pixel phones, however, I cannot confirm 100% at this stage. Nevertheless, I appreciate everyone's feedback here, we are following the thread and the developers are comparing the information with the inquiries received by the Support teams as well, and they are pushing for a resolution.
Thank you all for your patience and let's keep the conversation going on the other thread I've shared above, to better consolidate all the information on the most recent discussion about this topic, since this is an older thread unrelated to the current issue.
Premium Security & Bitdefender Endpoint Security Tools user
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