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Blocked from completing purchase of gravity zone
Almost 30 days ago downloaded a trial of Gravity Zone Small Business Security. Put it on one server and 13 stations. Now want to enter a card and complete purchase. Their prompts to buy link to 2Checkout. 2Checkout asks for email. I give the one I used for download. It says it doesn't recognize that. Ping pong between BD…
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Password Manager - doesn't login ( Android )
When I enter pin code it won't open the app it just says logging in for a long time and nothing happens. Please fix ( I have installed and re-installed it) it works 2-3 times and then it stops
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Can I prevent uninstallation of Bitdefender? If so how?
I'm making a trial installation of Bitdefender, which I only need for the purpose of locking apps in the event of theft. I just clicked Uninstall as you would for any app, and it uninstalled at once, just like any app. Can I prevent Uninstall? - without it a thief could just uninstall and protection is lost. For example,…
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How do I determine which computer uses which computer ID displayed on Central
Hi all. I want to discover which of my computers are using which Bit Defender ID so that I can change the IDs to the owner's name Thank you
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Destination IP addresses not found by IP Lookup
When I use IP Lookup for destination IP addresses of apps accessing the internet, as identified by BDTS, they can't be identified. For example 13.107.5.88/0 is destination for comm''s from HxTsr.exe. If i delete the last two characters IP Lookup identifies the destination as MS in Washington. LockApp.exe has destination IP…
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Unrecognized software accessing the internet
Bitdefender Total Security, on my Dell Inspiron 16 laptop, has identified NGA.ThickClient.exe gaining access to the internet. Does anyone know what this is? Is it unsafe??
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deactivate a user
I ask if it is possible to deactivate Bitdefender for one user and leave it active for another user of the same PC. Thank you
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Tor not connecting Hydra.Sdk.Windows.Service.exe high cpu usage
Hydra.Sdk.Windows.Service.exe seems to be blocking tor browser use,and only 16% on task manager but 98% cpu dropped to 23% when ending task. Is Hydra.Sdk.Windows.Service.exe strictly needed to run vpn and security suite?
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How to add Xfinity email to Email protection
I was able to add my google account, but the only option I see to add another is "outlook" which I do not have.
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Request for Assistance: False Positive Flagging of Our Application by Bitdefender
Hello, I am reaching out because our application has recently been flagged as suspicious by Bitdefender. To provide some context: We have checked our SSL certificate with our provider, and everything is up to date and functioning correctly. We also verified our site on VirusTotal, and no issues were detected. We have never…
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Are cryptominers using your device without your knowledge? from: static-hello.bitdefender.com
received an email today from "static-hello.bitdefender.com," which appeared to change the application date to today's date and prompted "grant full disk access." System preferences already had the boxes checked but were grayed out because access needs to be unlocked first. This all seems very strange to me, but if it is…
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Content control not blocking website
Hi guys. Got a question. I got the following url list for Bitdefender content control but for some reason drive.google.com and MediaFire.com are being ignoring the blockade? Host list attached: Update: Adding extra host straight from the horses mouth: I was able to make it block google drive but only using MS Edge in…
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Update question
It is almost time to update my subscription to Bitdefender. In the renewal form it mentions it is for a 32 bit system, I have a 64 bit system, will Bitdefender still work correctly?
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Where I can checksum the information for the Gravityzone Appliance
Dear Bitdefender technical team. Where I can checksum the information for the Gravityzone Appliance. We need to verify the integrity of the Gravityzone Appliance. We need be sure it does not contain malicious code. Best Regards.
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Will you guys please, please, please stop screwing with my internet connection!
This new VPN is such an annoyance. I will start it up when I need it. Now I have to ope, close, open. close etc etc… for 10 minutes before the VPN will stop working and I have my internet connection back. Then I have to do this again after 10 minutes. After that it will leave me alone. Also I have a 1000Mbit connection and…
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How do I leave a feedback with bitdefender?
Is there an option for customers to leave feedbacks of bitdefender?
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VPN on PS5 for Call of Duty
I just got an orbi from NETGEAR. Love the thing and its features, but how do I use a VPN while playing call of duty? Basically, how do I get the “bot” lobbies?
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My email was breached- did I handle it right?
I'd appreciate any feedback from someone more experienced through myself, thanks to a pretty scary breach I'm on a personal cyber security journey and the rabbit whole keeps getting deeper. Below are the details. Thanks in advance What happened- Personal email was compromised, likely source being the email provider who had…
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Bitdefender central displaying incorrect device sessions
Hi everyone, There is an issue in the bitdefender central when logged in with a windows pc and having a android device added to your account. When first logged in it shows my windows 10 device as normal in "sessions" but after a few minutes it shows it as an android device. When removing the android from central it shows…
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How to stop Bitdefender blocking external USB hard disks
I was running Bitdefender Anti-Virus free and found that on boot (Windows 10) it my external USB drive would show as usual but show an I/O error if I tried to open or create files. If I then unplugged the USB cable and plugged it back in, it was absolutely fine. I worked out it was Bitdefender, and by fully uninstalling it…
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moving from UK to EU
I will be moving soon from N. Ireland (UK) to Republic of Ireland (EU). My Bitdefender subscription is due before the move. Can I renew or do I need the exact location of new address? Thanks
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Microsoft Defender Still Running Despite Settings
Hello all. I installed BitDefender and configured it to run all things antivirus, firewall, etc. and sht down Windows Defender. But without fail, Windows Defender shows up in Task Manager as running alongside BitDefender. This is creating issues in and of itself. I try to "End Task" but get an "Access Denied" even though…
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How do I reach customer support by email please?
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Anti-Tracker 'dead' after Win11 Restart
Every time I restart Win 11 and open Edge, the Anti-Tracker is inactive. All the buttons and knobs say it should be active but I to go into the Manage Extensions and turn it off then back on. Everything is latest version, as far as I know; and I have run 'Repair', 'Rest' on Edge and reinstalled Bitdefender.
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Identity Theft Help
Hi, I know this is random but I'm desperate to find a solution to the following: My wifes facebook and instagram has been hacked (as well as other financial and personal accounts). She has managed to get back hold of most of them apart from facebook and Instagram. They are using the accounts to ask people to make…
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Intune Deployment of Bit Defender
Hi we have successfull managed to deploy the Bit defender application in our Intune setup, however some users are having issue, As usual we proceeded to make an exception group and force uninstall the application for them however, it seems the uninstall path is incorrect, Uninstall…
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i cannot delete files since no admin access. still get notices but program has been uninstalled. v
how to remove all traces of program?
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My Bitdefender Deactivates throughout the day on My Samsung Galaxy Ultra S23
Hopefully by updating BD Mobile it will stop leaving me unprotected.
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Bitdefender crash
Every time I try to install Bitdefender free, it automatically crashes without any errors.
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I want To Get A Refund
Bitdefender charged me yesterday for a Total Security Renewal which I am not aware of. I don't want to renew my total security because I am choosing other options. I want Bitdefender to refund the amount that they charged me that I am not aware of.