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Trying to cancel my subscription
Hi, I can´t find anywhere how to cancel my subscription, I tried trough the central and can´t find where to click to cancel it. Any suggestions? Otherwise I will just refuse the payment of the autorenewal... It shouldn´t be so difficult to cancel it.
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How to install Bitdefender Antivirus Free offline?
Hello. I tried to install Bitdefender Antivirus Free online using the bitdefender_avfree.exe provided by https://www.bitdefender.com/solutions/free.html, but it says I can't connect to the internet. Is there an offline installer for Bitdefender Antivirus Free?
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Anybody know how to import Passwords from Kasepersky?
I have exported a text file from Kaspersky, renamed it to .csv but am unable to import. Tried different ways but nothing seems to work. Somewhat disappointing as I bought Bitdefender mainly on its reputation and the fact it was advertised as having a good Password product.
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Importing Exclusions Into GravityZone
We're migrating from Webroot. Is there a way to bulk import our exclusions into GZ? I see that in-policy exclusions and configuration profiles have "Import" options, but I didn't know if that would work with a CSV create from Webroot.
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HOW IN THE HELL DO YOU CANCEL??????
BEEN TRYING FOR 3 DAYS AND ALL I GET IS EFFING TIME OUT ERRORS. CALLING THE COPS NEXT. BUNCH OF BULLSHIT!!!
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Moved: Unexpected Error
This discussion has been moved.
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VPN is off and Uninstalled but still can't play Netflix
"Your account can't be used in this location", right after I installed the bitdefender, I started to get this error when I try to watch something on Netflix. VPN was off, and even after I uninstalled it completely, the error continues in every browser. Any ideas?
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My Subscription Page is blank!
My subscription page is blank, even though I am an active subscriber. I want to cancel my subscription, but cannot do so. I email to support, but received a standard reply to go to "How to activate my account". I tried calling the telephone no. which is in Romania, a foreign voice spoke, and the call hanged up. The…
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VPN installation problem
I've been trying to install the VPN that comes with Antivirus Plus, but the configuration process does not complete. This box has remained on my desktop for two hours......
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Trying to renew VPN subscription.
Today (14th Sept 22). Just tried to renew VPN subscription and the payment process is just way too slow. I typed in my e-mail address and it actually said it was not valid. Did it again and chose paypal. And I've waited over 5 minutes for something to happen, which it didn't ! I was transferred to the VPN payment page and…
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New to Bitdefender
Every time Bitdefender blocks something a Bitdefender popup UI appears called "MyAccount". I find this nerve racking and it makes me want to switch to something else. How can I prevent this popup from occurring every time it shows block dialog?
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Manual Update not available.
Bitdefender installed on decent PC with latest Windows. Guide says manual update is available by Rt Click on B Icon but it doesn't appear on mine. I just get Full System Scan, Bitdefender and Unpin from Task Bar. I will be most grateful for guidance. Thanks.
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Slow Interent Speeds
Just installed trial Bitdefender Total Security.Internet speeds are about 40% slower.Tried turned off firewall slow speed still continues ?
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Explorer.exe keeps crashing and restarting - Please help
Prior to this, I had 3 trouble free years of BD Total Security on my W10. I renewed my subscription a few weeks after its expiry. But Advanced threat defense wouldn't start for some reason. No worries, I restart the system and baam, explorer starts restarting like a bad seizure. I can operate other programs through Task…
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Update encountered an error (error code: -100) after reaching 80%
last two weeks i am getting 'Update encountered an error (error code: -100) after reaching 80%' this message while update reach 80%. kindly request you to give a solution. with thanks & regards
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How do you temporarily disable vulnerability scans on windows 10 hosts file?
I am trying to make some entries in the Windows 10 Hosts File located at C:\Windows\System32\drivers\etc I have disabled "Scan hosts file" from the Protection -> Vulnerability -> Settings in the Bitdefender UI However, when I attempt to rename Hosts to Hosts - Old prior to making my edits I get this error I am in a Command…
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Cyber Essentials Certification Questions
Hi there, I am looking at obtaining the Cyber essentials certification. And I just want to know if there is documentation on what Bitdefender could do to help me achieve this, currently I am using Bit Defender Gravity Zone and have Bit Defender Endpoint Security. Is this a FWaaS or an SASE, where we could control what…
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GravityZone Push Event Data Mappings
Hi all -- I have a question about a couple of the push events from GravityZone where the event contained some identifier, but no mapping is available according to the push event documentation found at https://www.bitdefender.com/business/support/en/77209-135325-push-event-json-rpc-messages.html Firewall module (module: fw)…
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I have bitdefender 2013 key doent work ?
Iam used win 7 and i got bitdefender internet scurity 2013 with key but key doesnt work ? Ples help me i have two bitdefender key?
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Data Breach
I have BD Total Security and I have not yet purchased the Digital Identity protection or password manager add-ons. My dashboard indicates I have a data breach for one of my email accounts. I've checked various sources and am unable to find the breach. So, it keeps showing as "1" data breach. Question: If not too personal,…
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Blocking Zoom links from Parental Controls when they are on the Safe List again
Bitdefender goes back and forth blocking sites on my daughters' computer. We have parental controls enabled, and have about half a dozen different Zoom links (from generic to very specific) that have all worked in the past to allow her to use Zoom, but it seems that every few weeks we have to get more and more specific…
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Can't get antitheft tracking working (solved)
I can't get it set up so I can track my android phone from bitdeffender central on my PC. I get this error: "We got disconnected for a bit. Try again later.. Location details are sensitive data. Therefore, before attempting to locate your device, Bitdefender needs your permission to access this data. Please check your…
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Acronis update 40107 blocked as malicious and boot disk disabled
New update from Acronis is being blocked by BitDefender as malicious. Advanced Threat Defense (ATD) then goes after 20 applications. On reboot, the boot disk is disabled, requiring a Startup Repair. Update file is first on this list, for PC: https://www.acronis.com/en-us/support/updates/ I submitted the file to BitDefender…
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Moved: Data Breach
This discussion has been moved.
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new modem - VPN will not re-connect
Hello all, I installed a new modem from Xfinity and now my Bit Defender VPN will not reconnect. Is there a step or setting within BD that needs to be updated or changed? Thank you, John
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how to mute notifications
is der a way to mute these ? i need to crawl a few URLs and so many of these pop up all the time during crawling....almost every antivirus i used before hard option t mute these...cant find it in BD and even support unable to help
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Password manager pop up
Bit Defender offers us the possibility to disable advertising offers in its settings. However, even if I enable this setting, I regularly receive a promotional password manager window that I DON'T WANT. In fact, several other competitive antiviruses offer this option for free. With update issues consuming unnecessary…
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Validate Email
Just bought Bitdefender mobile, tried to validate my email, am not getting a validation email. What can I do?
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Camera won't open on Galaxy S20 Ultra 5G
When I open my phonecover I get the following message on top of the screen: Can't open camera. try again. After unlocking my phone I get another message: Security policy prohibits use of camera. I have no idea what"s going on and how to solve this problem. Of course I've tried a lot of things but the problem is still…
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Moved: Bitdefender bogus Notification - Advised that subscription expired when it has not expired
This discussion has been moved.
