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How to disable prompts for SafePay? Not for this page button doesn't work
I was just doing some online banking (at Wells Fargo) and BitDefender kept prompting me to Open SafePay. Each time I clicked "Not for this page", but BitDefender kept prompt me yet again to Open SafePay. I have the Special Offers setting turned off, as well as pretty much all other notifications. Please make it stop…
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Parent Control: Allow apps to be used without charging the screentime
I am missing a key feature in parent control. i would like to allow the usage of spotify or learning apps on the cell-phone, without that the screentime is getting charged. If the kid want to listen music on spotify or want to learn with mobile apps, the screentime is getting charged, which was normally planned for free…
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Datto EDR flagging libEcNet.so
I am running BitDefender on a Linux Server used for VPN only. I recently installed BitDefender on it as a test case and Datto EDR is flagging /opt/bitdefender-security-tools/var/lib/modules/guster/guster_2/ecnet/libEcNet.so as a malicious file. I downloaded the file and uploaded to VirusTotal and it also flagged it as…
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Delete old email Central Account please as new one created
Hi Hope someone can help here I subscribed to upgrade package, now using a new Gmail account which is safer. This is working well and no problems....... Instead of changing the old account below I just created a new one: My old account, with a previous old email address not required now, had previous subscription which…
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Please CANCEL my subscription!!! Helen Lacko
i HAD a subscription with Bitdefender - I was NOT happy!! When it came time and the "free" period was up and I had PAID for my subscription for the year; I couldn't activate the Checkout subscription that was given to me!!
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Stopped receiving emails from company domain on outlook. how do i fix this?
Ever since installing bitdefender can´t receive emails from my company's domain.
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Comportement maveilant
Bonjour, J’ai le message ci-après ML :Comportement suspect.5AFFB35520C19AAA Que faire ???
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Bitdefender VPN
My father (89yo) is on a shared network. How do I ensure that Bitdefender's VPN will activate when he opens his computer and stays active while in use.?
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App lock is not working
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How do I, as a web developer, diagnose a blocked page?
I'm a web developer, and Bit Defender is reporting that a domain I work on is dangerous, and has subsequently been blocking pages when I try to access them. I've been working on this domain for years, and the reporting only recently started. How can I get some details as to what Bit Defender is using to determine why it…
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VPN ICON ISN'T PRESENT IN SYSTEM TRAY (WINDOWS 11 LATEST BUILD)
Hi, yesterday i have formatted my pc. i have installed my apps and bitdefender premium security. Bitdefender (27.0.25.116) icon is present in system tray . VPN (premium) icon ISN'T PRESENT in system tray. i have removed and installed again vpn but there isn't manner to add icon in system tray. there is some workaround to…
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As of late I get the following error message when browsing websites;
As of late I get the following error message when browsing websites; example: https://www.dha.gov.za/ { we could not verify the certificate: reason = wrongHost } I have done the following in Google: reset to default + deactivated extensions + etc. nothing has helped. Is this something to do with Bitdefender?
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Instructions for merging subscriptions when renewing early
It seems that questions like "How to merge my old and my new subscription when renewing early" and "Will i lose ... months/days cover of my existing subscription when renewing early" are very often here in the community. So, based on my previous and today's experience, here are the instructions for merging the old and the…
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How do I unblock suspicious connections
I need access to recently installed software, but Bit Defender will not allow me access. How do I unblock?
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"Guest" network
We are placing my father in an assisted living facility and the only Wifi they offer is a shared password-protected "guest" wireless account. What do I need to do to protect my father's online security? Thank you for all the assistance in advance.
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Virus variant.bulz.260961 wont disinfect or clear after scan
What do I do in this situation? Thanks
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Upgrade from Internet Security to Total Security
I currently have a subscription for BD Internet Security, which is valid for Windows devices only. The subscription was renewed in November. Is it possible to upgrade/change the subscription to Total Security so that I can cover additional Android devices? If so, how do I do this?
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Google Nest Cam problem
I have purchased a new Google Nest Cam (battery)security camera and am having trouble getting it to connect to our wifi. I have been told it may be due to our security software -- s this possible with Bitdefender? Thank you in advance
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VPN not working
My PC Internet OK VPN OK The Windows of Hyper-V on my PC Internet OK VPN not working Ann error occurs as follows when running a VPN `Bitdefender VPN It looks like you're not connected to the Internet. Please check you network and try again` Please let me know!
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Information leakage license cost
The license price for Bitdefender Digital ID protection and information leakage prevention functions is high. I think it would be possible to consider purchasing if the purchase price could be lowered.
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system scan
I started a system scan. My only reference is Norton as I have run systems scan using it. Is the bitdefender scan slow or is it my imagination? It's run for 25 minutes and has scanned less than 10,000 items. At this rate it may be scanning after midnight.
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contact
i have tried phoning you a number of times and the line is dead
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VPN Problems
I installed Bitdefender VPN on my PC and iPhone. I have an account in Ireland that can only be accessed while in Ireland. While touring, I could originally access the site with both my PC and IPhone. All of a sudden I cannot access the site on my phone using a VPN. It recognizes that I am outside Ireland. I can still…
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How do I un-accept unmatched security certificate warning
A client's web site is giving an "unmatching security certificate" error in BitDefender Total Security. I first took the option to accept the error and "take me there anyway". This let me check that the web site is still functioning normally. Now I want to check for when the certificate error is fixed - for which purpose I…
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Downloaded zip but not opened. Threat?
Hello, we clicked on a link from a cleverly disguised phish which resulted in a zip file getting downloaded to a Win 11 laptop protected by BitDefender. We clicked on the zip file, which asked us to enter a password that was indicated in the original email. At that point, we looked more carefully at the email and realized…
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How to fix the module off problem meanwhile the module is install on the endpoint
Hi, I have a problem with some of our managed endpoints as seen in the image. Actually, the module is installed, but it shows off and can not turn on even after I reinstall the module. Can anyone help out?
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VPN jumping all over world even though set at Canada
Therefore my email account [email address removed by admin] is being LOCKED consistently as Rodger’s/Shaw think hackers are trying to get access. Have had to turn off VPN HOW DO I fix this?
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Desconcierto
Tengo protección de Bitdefender, sinembargo después de análisis de McAfee (no está instalado en mi computador) sale este mensaje. Alguien me aconseja, por favor?
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Trying to create a .csv file from Wallet to import into Password Manager and nothing happens
I have the current Bitdefender release as of January 8, 2024. I have downloaded and installed the Mozilla Firefox extension for it, and have rebooted. Now I'm following the instructions and start the bdwtxcon.exe program which brings up this screen and then NOTHING happens for an hour. I've started over 4 times now and…
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Safepay popups
How do I stop the safepay popups everytime I open a new website? I've disabled the facility in privacy settings but it hasn't made any difference.