Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at:

Thank you for your understanding.

Why didn't a complementary offer work?



I got an email from It contained the following.

Great news!
You are now eligible for a FREE upgrade.
Start today and get unlimited VPN and a powerful Password Manager at no additional cost by upgrading to Premium Security for the remaining period of your subscription.
Upgrade Me Today For Free.

I checked the link's url and it seemed legit. It started with

It seemed ok to me so I followed a proccess where I added my credit card info for a carge of 0 euros. I approved the payment but nothing seemed to have happened.

Is this mail legit?

Why did my subscription not upgrade?