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Why didn't a complementary offer work?

bsavvas
bsavvas
in Central and Subscriptions

Hi,

I got an email from bitdefender@hello.bitdefender.com. It contained the following.

Great news!
You are now eligible for a FREE upgrade.
Start today and get unlimited VPN and a powerful Password Manager at no additional cost by upgrading to Premium Security for the remaining period of your subscription.
Upgrade Me Today For Free.

I checked the link's url and it seemed legit. It started with

https://static-hello.bitdefender.com/u/nrd.php.

It seemed ok to me so I followed a proccess where I added my credit card info for a carge of 0 euros. I approved the payment but nothing seemed to have happened.

Is this mail legit?

Why did my subscription not upgrade?

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