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Wrong email address on upgrade screen

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Big George
Big George Mr
in Install & Updates

I have an offer of a free upgrade, but when I click on it the screen asks for my email address ending @waitrose.com. This address no longer exists. It is no longer my account address. It was changed many months ago. If I enter my current address it says it is not valid.

Answers

  • [Deleted User]
    [Deleted User] ✭✭✭✭✭
    Options

    @Big George ,

    Welcome to the Bitdefender Forums. I think that your best bet is to contact Bitdefender Support to get your account email address changed.

    https://bitdefender.com/consumer/support/

    Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option.

    I hope this helps. Have a great day.

    Regards,

    Phil

  • Big George
    Big George Mr
    Options

    Thanks for your guidance Phil. I'll give it a go.

    Cheers. George.

  • [Deleted User]
    [Deleted User] ✭✭✭✭✭
    Options

    @Big George ,

    You are welcome. Please let us know about your experience with Bitdefender Support.

    Good luck, and have a great day.

    Regards,
    Phil

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