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MAC address in Bitdefender Central device list does not match that shown on MacBook

tbailey
tbailey
in Central and Subscriptions

In trying to clean up the devices in Bitdefender Central I cannot match the MAC address shown as associated with my MacBook Air with that listed for the MacBook Air in About this Mac. How to fix or how to know definitively which devices are active if the MAC addresses don't match.

Answers

  • Gjoksi
    Gjoksi mod

    Hello.
    ONLY Bitdefender staff can have access to your Bitdefender Central account and your devices.
    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.


    NOTE: Bitdefender telephone support is not toll-free!
    Regards.

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