Stop it with the notifications

auto121
edited August 2022 in General Topics

Like seriously, what kind of big brain thought it was a good idea to bombard the user with intrusive popups that cant be turned off?

I dont need to see that you blocked a popup. What I do need is to work without a useless notification blocking me from using my own keyboard. What to you want me to do with that information anyway? Give you a cookie and say youre a good boy for doing your job?

I started using bitdefender because it was number 1 on several lists of "best antivirus" but when my subscription ends in about a week im gonna download the second best instead.

The amount of retarded companies out there is astounding.

Comments

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
    edited July 2022

    Hello.

    Open your Bitdefender program and go to:

    1. Settings -> General and disable "Special offers" and "Recommendation notifications"

    2. Protection -> Antivirus -> Settings -> Scan flash drives and select "Autoscan" or "Disabled", do not select "Ask every time" (for the "USB Immunizer Recommendation" notification)

    3. Privacy -> Safepay -> Settings and disable "Safepay notifications"

    4. Privacy -> Video & Audio Protection -> Settings and disable "Notify when allowed applications connect to the webcam", "Notify when an application tries to access the microphone" and "Notify when browsers access the microphone"

    5. Utilities -> Profiles -> Settings and disable "Activate profiles automatically" (for the Profile notification)

    After doing that, in the future no pop-up notifications will be displayed in the lower right corner of your screen.

    Also, under Utilities -> Profiles -> Settings, when "Work Profile" or "Game Profile" is enabled/activated, all Bitdefender alerts and pop-ups are disabled.

    Finally, as for the Bitdefender VPN pop-ups, you can simply uninstall Bitdefender VPN from your device by following the steps provided here (just select "Bitdefender VPN"):

    https://www.bitdefender.com/consumer/support/answer/2791/

    or

    open the Bitdefender VPN program, go to Settings -> Notifications and disable "Allow notifications".

    REMEMBER: When a threat is detected, a pop-up notification will be displayed in the lower right corner of your screen and you can't disable those pop-up notifications.

    Regards.

  • Hello @auto121 and welcome to the Community!

    To begin with, please use decent language. If we can agree on this, we can contine the conversation in a polite and pleasant manner, as expected. We'll do our best to help here, but please show some respect to this community and its members.

    I have now edited your post to a decent form. Kindly refrain from using impolite language, as this may result in your account being banned.

    In regards to the notifications, please share more details with us, what is the specific message displayed in the notification, at what point does it occur and what is the frecquency of the notification. Screenshots would be very helpful, if possible.

    Thank you for your understanding and cooperation.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • Would you please please please would be ever so kind and help me out in resolving the latest issue relating to the pop-up for the Password Manager I am seeing in the wonderous product that is Bitdefender Total Security? I have implemented all @Gjoksi extremely helpful tips regarding popups and I'm extremely sorry to report they do not work. I am unfortunately still seeing these popups. I humbly request a working solution to this vexing issue.

    Thanking you for your gracious assistance in advance.


    I hope this meets the politeness requirements for this forum.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭
  • I thought the first reply was in an incorrect forum and to ensure I was as helpful as possible to the fantastic people on this site thought I would comment on another, more appropriate sub-forum, where I learnt one must be very polite when receiving a poor service for a product and I have paid a lot of money for.

    So be clear as I have this product on 4 PCs I will be expected to click on this less than helpful popup 12 times, even though I clicked to disable the recommendation. That is useful information to receive.

    May I make a modest request for an update from @Alexandru_BD once he has received a reply from Bitdefender's software 'engineers'

    Thank you for your laconic reply.

  • Alexandru_BD
    Alexandru_BD admin
    edited August 2022

    Hi @Andyh3930,

    I will update you on the progress. What does it happen exactly when you click on "x" to dismiss the notification? Does it go away and pop up again afterwards? Is the button responsive as expected? What is the display interval? How many times have you dismissed the notification on a single device so far?

    This information would prove very useful.

    Thank you!

    Premium Security & Bitdefender Endpoint Security Tools user

  • When I click on x the pop-up disappears. I will try to note when these occur.

    It has just occurred again on one of my PCs 2022-08-16 20:10 BST I will update your went it occurs again

    May I suggest implementing logging so that I can just send you a log and your company can do the work.

    I checked the Event Log and there are no Bitdefender entries that I can see.

  • Hello @Andyh3930,

    Thank you for the information. We are looking into it, as the notification should dissapear if dismissed.

    Regards

    Premium Security & Bitdefender Endpoint Security Tools user

  • If I pay subscription, do not deliver ads by default.

    And the useless annoying notification I got moments ago stuns me:

    "Work Profile

    We always have your back while working. The performance of your device was automatically optimized while using outlook.exe"

    There's no problem with notifications not disappearing when dismissed.

    There's a serious problem with useless notifications spammed by default.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    @Lasselasse

    Hello.

    Open your Bitdefender program and go to:

    1. Settings -> General and disable "Special offers" and "Recommendation notifications"

    2. Protection -> Antivirus -> Settings -> Scan flash drives and select "Autoscan" or "Disabled", do not select "Ask every time" (for the "USB Immunizer Recommendation" notification)

    3. Privacy -> Safepay -> Settings and disable "Safepay notifications"

    4. Privacy -> Video & Audio Protection -> Settings and disable "Notify when allowed applications connect to the webcam", "Notify when an application tries to access the microphone" and "Notify when browsers access the microphone"

    5. Utilities -> Profiles -> Settings and disable "Activate profiles automatically" (for the Profile notification)

    After doing that, in the future no pop-up notifications will be displayed in the lower right corner of your screen.

    REMEMBER: When a threat is detected, a pop-up notification will be displayed in the lower right corner of your screen and you can't disable those pop-up notifications.

    Next, as an option to fully disable the Bitdefender alerts and pop-ups, open your Bitdefender program, go to Utilities -> Profiles -> Settings and enable/activate "Work Profile" or "Game Profile".

    When "Work Profile" or "Game Profile" is enabled/activated, all Bitdefender alerts and pop-ups are disabled.

    Finally, as for the Bitdefender VPN pop-ups, you can simply uninstall Bitdefender VPN from your device by following the steps provided here (just select "Bitdefender VPN"):

    https://www.bitdefender.com/consumer/support/answer/2791/

    or

    open the Bitdefender VPN program, go to Settings -> Notifications and disable "Allow notifications".

    Regards.

  • Hello Gjoksi, I saw your original helpful post about settings.

    My post however, was intended as a feedback post to Bitdefender on the notification policy as a whole - not a support request.

    But since you mention it, I have a question about this advise:

    5. Utilities -> Profiles -> Settings and disable "Activate profiles automatically" (for the Profile notification)

    After doing that, in the future no pop-up notifications will be displayed in the lower right corner of your screen."

    This de-activates the automatic profile feature - which I don't want to deactivate. I only want to deactivate the notification about it.


    How would we feel if our cars loudly stated "I have successfully managed to change gear from 1 to 2"...

  • The Password Manager has just popped up again 2022-08-20 16:23 BST

  • @Andy, and I got it too, despite that sh*t being turned off in the config.

    @Alexandru: I'll be very frank: is this a cultural thing, that Bitdefender thinks this is a reasonable policy? Because where I live, it's a no-no.

    For Gods sake, I'm paying a sub for this. OF COURSE there should be no ads, and absolutely not by default anyway.

    And to have ads for your paying customers that's not possible to turn off?

    I can tell you this: if you maintain that policy, it's not going to end well - you have competitors and it's very easy to choose an alternative with less strange and shady policy.

    I' mean. I've only been a customer for a few days, and I already hate the product. So unnecessary.

    I'm ready to give you some more time to resolve this - even though you've had plenty of time when I read other threads on the topic.

    Thanks and good luck with improving your company.

  • Hello @Lasselasse,

    I appreciate that you are sharing your thoughts here with us. A fix has been deployed by the developers via an automated updated and the Password Manager notification can now be disabled completely by toggling off the 'recommendation notifications' switch.

    Go to Settings -> General and disable "Recommendation notifications".

    Thank you everyone for your patience and understanding throughout the resolution process.

    Cheers

    Premium Security & Bitdefender Endpoint Security Tools user

  • I get the frustration

    I get microphone alerts that drive me nuts on a windows 11 device with an Alexa app.

    I always click on notification details that take me to a window where I'm supposed to be able to choose not to alert me for a particular application but no matter what I select, two things come back:

    1. Amazon Alexa
    2. Host Process for Windows Services

    I also will not be renewing my subscription simply because there seems to be no control over this - It's either on and I assume I'm being protected with some seriously intrusive popups or, it's off. There is no functional/working trusted apps list to shut bitdefender up.

  • Gjoksi
    Gjoksi DEFENDER OF THE YEAR 2022 / DEFENDER OF THE MONTH ✭✭✭✭✭

    @gravitonfish

    Hello.

    Open your Bitdefender program and go to:

    1. Settings -> General and disable "Special offers" and "Recommendation notifications" (for the "Password Manager" notification)

    2. Protection -> Antivirus -> Settings -> Scan flash drives and select "Autoscan" or "Disabled", do not select "Ask every time" (for the "USB Immunizer Recommendation" notification)

    3. Privacy -> Safepay -> Settings and disable "Safepay notifications"

    4. Privacy -> Video & Audio Protection -> Settings and disable "Notify when allowed applications connect to the webcam", "Notify when an application tries to access the microphone" and "Notify when browsers access the microphone"

    5. Utilities -> Profiles -> Settings and disable "Activate profiles automatically" (for the Profile notification)

    After doing that, in the future no pop-up notifications will be displayed in the lower right corner of your screen.

    REMEMBER: When a threat is detected, a pop-up notification will be displayed in the lower right corner of your screen and you can't disable those pop-up notifications.

    Next, as an option to fully disable the Bitdefender alerts and pop-ups, open your Bitdefender program, go to Utilities -> Profiles -> Settings and enable/activate "Work Profile" or "Game Profile".

    When "Work Profile" or "Game Profile" is enabled/activated, all Bitdefender alerts and pop-ups are disabled.

    Finally, as for the Bitdefender VPN pop-ups, you can simply uninstall Bitdefender VPN from your device by following the steps provided here (just select "Bitdefender VPN"):

    or

    open the Bitdefender VPN program, go to Settings -> Notifications and disable "Allow notifications".

    Regards.