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Infected web resource detected
Hello everyone, I'm receiving numerous notifications like this: Feature: Online Threat Prevention We blocked this dangerous page for your protection: [*url removed by @Flexx*] Accessed by: powershell.exe Dangerous pages attempt to install software that can harm the device, gather personal information, or operate without…
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Bitdefender False Positive?
hello, I received a notification from Bitdefender that threat protection blocked a web resource, but I’m confused because it was coming from my computer’s ip address like the following: [my computer’s local ip]:5357. I’m not sure where this could’ve came from because I don’t visit any malicious sites. Luckily Bitdefender…
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Can the Bitdefender Spam filter be turned off?
I have a very effective spam filter and apparently Bitdefender also has a spam filter. Once a message is marked "spam" by Bitdefender, I cannot change that status. That means when Bitdefender marks a good email as "spam" I cannot then mark it as "good." I have also lost the color coding feature of my spam program,…
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VPN - limit of available devices in your subscription
Hello everyone. I have 3 "Bitdefender Premium Security" subscriptions and 1 "Bitdefender Premium VPN" subscription in my Bitdefender Central. Premium Security are installed in various types of devices and have both Antivirus and VPN, and they work well. Premium VPN is only installed on devices with a third-party antivirus…
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Regarding Email Protection
I have a business email and a personal email. I have Bitdefender protecting both. When I send an email from my business email to my personal email, Bitdefender marks it Dangerous. How do I mark myself as a safe sender to my personal email so Bitdefender doesn't mark me as Dangerous? P.S. The category list for this…
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Having issues with Bitdefender Total Security
I am having issues with the Total Security Dashboard functionality. I have uninstalled and reinstalled and ensured ALL drivers are updated for Bitdefender. I am still having the same issue. I have no idea when this happened; noticed it recently. These are the screen grabs. I had never seen this before until, like, maybe…
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Total Security for 5 devices, Samsung Ultra keeps saying no subscription.
Like the title states I have Total Security for up to 5 devices but the app on my S24 Ultra keeps saying that I have no subscription. Chat support told me to log out and log back in but to no avail. Even the remote solving tool from Bitdefender Central does not give any solution. Please help!
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Vpn app on Android update problem
Hi all, I have a problem with my app: I can't update it Could you help me? Thank you
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File Shredder
In up-to-date Windows 10 environment, File Shredder does not appear in the Recycle Bin context menu when the laptop is taken offline. As soon as I put it back online, File Shredder is available again in the Recycle Bin context menu. I can see no reason for this, as the tool is available through the desktop software if I…
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Lỗi quên pass
Làm cách nào để tôi lấy lại password
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How to restore Bitdefender?
Three of my electronic devices are not working and have been hacked. Security has been destroyed. How to launch the entire program and account if the connection is hacked and begins the process of hacking and destroying my account and Windows 11 devices cannot be updated either.
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Block PDFinders.exe from being downloaded?
Good day! I'm sure I'm missing something obvious, but is there a way to block "PDFinders.exe" from even being downloaded? I don't have a specific site that it's coming from, but several of my PCs show it in the Downloads folder of various users. The Gravityzone scans detect it and delete it, but I'd love to just stop it…
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Pause/Disable BitDefender Free
Is there a way to Pause/Disable Bitdefender Free? I may be having a problem installing FileSyncFree because of Bitdefender Free. I don't really think so, but I want to rule it out as part of my trouble shooting for the vendor.
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Bitdefender not installing on my Window server R2 2012
After downloading .exe(setupdownloader) Bitdefender to 100%, it disappear and won't install on my Windows Server 2012 R2 standard. The funny thing is i have two separate server of the same configuration. I was able to install on the other one but can't install on the second one. I have 20 seat of Gravityzone Business…
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After installing Bitdefender, Kobo eReader no longer recognized by Win 11 PC
After installing Bitdefender I can no longer get my Kobo eReader recognized by my Win 11 PC It shows up in the taskbar as a USB device with the software version as it's title. Drive Manager shows it as a drive but without a drive letter and as "Unallocated" Doesn't show up in File Explorer Even disabling Bitdefender in…
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My IP address shows up as "244.234.30.10fasdfadsfadsfasdfads"
When I first start my PC and open bit defender vpn, it shows my IP as 244.234.30.10fasdfadsfadsfadsfads then quickly changes to "no network connected" even though I am connected to the internet. It says the same thing after I connect to the VPN. What is going on? I'm worried someone is trying to spoof my IP or something of…
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New Parental Control - Today's update - NO SUBSCRITION MESSAGE!
After updating to the new version available today, I receive a notification that I do not have a subscription to use. Strange because it was working perfectly, but does anyone have this problem?
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Bitdefender product
Hi in error i installed Bitdefender internet security 2024 i want to replace this with Bitdefender total Security i want this to take effect immediately and not become effective at the end of my current subscription advise on how to do this would be greatly appreciated thank you
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unable to use web protection
i tried to active my web protection today in my iPhone w/iOS 17.4.1 and it keeps kicking me out with message wrong credentials . repeat login and repeat kick out……………i think its not supporting the updated iOS? is anyone got same problem
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Would Brokewell malware be blocked by Bitdefender?
Good morning, reading some news on the new malware for Android "Brokwell" it would be interesting to understand if the AV Bitdefender Mobile Security with the "App Anomaly Detection" functionality would be able to find it, block it and eliminate it. This malware evades almost all Android AVs (even Google Play Protection)…
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NOT ABLE TO ACTIVATE WEB PROTECTION ON MY IPHONE
I paid for web protection on my iphone. After I paid for it and I tried to activate. I received a error message saying that I was using the wrong account. I did use another account briefly but deleted it and went with the account name I have with you on my laptop. Would you please tell me what I need to do to resolve this…
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Can't submit a support ticket
It just sits there with the animation on repeat until it failes with a captcha expired message.
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if central website has issue, where can you report it?
teh captcha on page: is broken. how does one report that?
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Renewed licence but still showing old expiry date?
Just updated total security licence 1yr 5 devices . The pc I used to enter the new key has reset the expiry date on the programme dashboard and it has added the 12 months in central , but the laptop which is still included in the list of "my devices" still says it expires in 23 days . is there a delay in updating the timer…
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Gen:Variant.Ulise.431911 in windows pagefile.sys - not possible to clean
Today after update of both windows defender and bitdefender start receiving alerts on Full System scan. Steps used: 0. Windows 10 with all latest updates 1.Started bitdefender full scan - green no problems 2. Started Windows Defender full scan (it support isolated scans with main antivirus assigned to Bitdefender). Full…
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Vovsoft Password Generator Portable FP?
Hello, I get this detection from BD Free: "The file C:\Users\…\Desktop\password-generator-portable\password.exe is infected with Gen:Variant.Ulise.480410 and was moved to quarantine." It was downloaded from vovsoft's official page [*url removed by @Flexx*] Is this a false positive or not? 3 lesser-known AVs & Google detect…
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Cloudnetcheck.exe -> Trojan.GenericKDZ.106706 false positive?
Hello. Bitdefender scan stated resolved issue: CloudNetCheck.exe in my downloads folder as Trojan.GenericKDZ.106706, deleted. Google shows no result for that Trojan.Generic, is this normal or false positive? I have no idea about such things. Thanks.
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Can’t access Channel 4 iplayer
When accessing Channel 4 app on my iPad when using Bitdefender VPN, I am getting a notification “This programme is not available in your location”, even if I access it with the VPN in the UK location. This issue is resolved switching off the VPN. I am using iPad Pro MTXQ2B/A, Version 17.4.1. Thank you!
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New Parental control doens't work
Hello, I've got both my pc and my sons pc up to date with the new version but it doens't block his internet access at all after the allocated time. Even the extra button 'Stop internet' doens't do anything… Any1 else has these issue's? Think his pc's running win 10 and mine win 11, this can't be the issue however imo……
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System got hacked and all files encrypted with .encrypted extension
We are using Bitdefender Total security. But yesterday our system got attacked. All files are encrypted with .encrypted extension. Is there any possibility to decrypt the files? Please find the enclosed zip sample encrypted files. Please check and provide your valuable suggestions. [*attachment removed by @Flexx*] Thanks &…