Antivirus stalls

miketheshea

Particulars: MacOS 14.2.2; Intel MBP (2020); 23GB RAM; Quad Core i7

Antivirus for Mac Version 10.0.0.20

Good afternoon - I just installed an eval copy of the antivirus SW. Kicked off a scan and it has stalled at /Users/Library/Application Support. 15 minutes so far. Obviously, it is dead.

Any clues as to what is going on?

Flexx

https://community.bitdefender.com/en/discussion/99814/antivirus-stalls

Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on the product you've selected and the issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket for macOS:

Bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/

Bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards