Epson scanner runs very slowly

Since installing Bitdefender a few weeks ago it is taking minutes to scan documents that used to scan in seconds. When I remove Bitdefender the scans speed up again.

How do I configure Bitdefender to not check the files being created by my Epson scanner?

Thanks for any help - aplogies if this question has been asked before

Comments

  • Gjoksi
    Gjoksi Defender of the month mod

    Hello.

    It seems that you are not the only user with this issue, as it was reported before:

    My specs:

    Asus X551CA
    Core i3-3217U 1.8GHz, Intel HD Graphics 4000, 4GB DDR3, 120GB SATA-III SSD
    OS Windows 10 Pro 22H2 x64 With Latest Windows Updates Installed
    OS Build 19045.4355
    Experience Windows Feature Experience Pack 1000.19056.1000.0
    BD Total Security 27.0.35.147

    I personally use HP LaserJet MFP 28a (connected via USB) and never had any issues with delayed scanning and/or printing.

    So, you should contact Bitdefender Consumer Support by chat, telephone or e-mail:
    https://www.bitdefender.com/consumer/support/help/
    Chat is the fastest way to get in touch with Bitdefender Consumer Support.

    Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Total Security, click on Contact Support in the black box and then click on Chat 24/7.

    NOTE: Bitdefender telephone support is not toll-free!
    Regards.

  • Hi

    I had such with my Brother.

    In my PC it occurred due to blocked ports of printer, since I accidently blocked it with the Firewall.

    If using BD Firewall, need to approve it as trusted.

    Else, need to enter printer's manufacturer website, check for needed ports (including type - TCP/UDP) and open it in Microsoft Firewall.