Bitdefender scanner no longer works on android after update to version 3.3.234.2411

Petersl

Hi everyone,

I have a android TV box with android 12 running bitdefender mobile version 3.3.234.2411, since it updated to this new version today I can no longer scan, when pressing the scan button nothing happens.

I can see in my bitdefender central when I go to my android device an click on the "malwarescan" that a scan is "currently running" even when it's not.

I have reinstalled the bitdefender mobile app on my android device and the scanner still doesn't work.

Now in central it shows it as a problem with my device and when I click to resolve it remotely it jut says "fix in progress" but it does not get fixed.

I have made a ticked with support about this issue.

Thx

Frosting7698

Happened to me on an android 13 phone, manual scan doesn't work.

Gjoksi

Hello.

My specs:

Samsung Galaxy A34 5G (SM-A346B/DSN)
Android 14
One UI Core 6.0
Android Security Patch Level April 1, 2024
Google Play System Update April 1, 2024
BD Mobile Security 3.3.234.2411

So far, no issues with the START SCAN button in MALWARE SCANNER module of the app.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

Select: How to's & Troubleshooting Bitdefender products -> Troubleshooting -> Bitdefender Mobile Security for Android, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Regards.

Petersl

Hi everyone,

Update: When I boot my android device I cannot use the manual scan, also the in the "app lock" tab it shows no apps listed (the app list is empty) and in "account privacy" it's not showing my account.

About 30 minutes after having booted up my android device the scanner works again and app lock and account privacy load normally as well.

It seems this issue in version 3.3.234.2411 causes a delay of at least 30 minutes on my device before I can run scans and the bitdefender mobile app runs normal.

Hope this info help for a fix.

Thx

Nunzio77

I not this problem in my smartphone with Bitdefender Mobile Security.

Frosting7698

https://community.bitdefender.com/en/discussion/comment/338238#Comment_338238

Can confirm that this is the case, it'll stop working after reboot and it'll work again after sometime.

Nunzio77

I also confirm this bug. Manual scanning does not work for about 30 minutes. Furthermore, today it asks me to activate the anti-theft device and "take photos", I had already activated this some time ago.

Nunzio77

It seems that everything is blocked for at least 30 minutes, in fact if I click on activate "anti-theft" nothing happens... Too many bugs... 🙁

Gjoksi

Hello.

My specs:

Samsung Galaxy A34 5G (SM-A346B/DSN)
Android 14
One UI Core 6.0
Android Security Patch Level April 1, 2024
Google Play System Update April 1, 2024
BD Mobile Security 3.3.234.2411

AFTER phone RESTART, there are a few bugs:

After exactly 30 (thirty) minutes from the device's restart, the bugs/issues were resolved by themselves, i didn't change anything in the app's settings and/or in the Android's settings, after 30 minutes all of a sudden they were enabled and/or started to working normally.

I'll tag @Alexandru_BD @agozob @dvsls to check on the bugs/issues.

Regards.

william777

I have exactly the same issue with my Samsing Galaxy S22 phone.

emron

https://community.bitdefender.com/en/discussion/comment/338238#Comment_338238

I have the same issue on my Samsung Galaxy S22. It works after waiting 30 minutes.

CheffieCT

I have the same issues all listed above. And I contacted the support and then after 10 mins my app started to work while I was with support. I asked them to escalate the issues to the superior as I also discovered this post.

I want to thank you all for putting your issues online and it has been great help!

Alexandru_BD

Hello everyone,

Just jumping in here to let you know that a task has been opened for the BMS devs last week following your reports and was completed just earlier today, so we are expecting the fix to be deployed with the next product update, and that should be released asap.

Thank you for your patience and understanding and for bringing this to our attention in the first place. 👍️

Regards,

Alex

Nunzio77

Hi,

i saw that the version was released: 3.3.236.2415

Has the problem been resolved with this version?

John C

Same issue here

Nunzio77

https://community.bitdefender.com/en/discussion/comment/338411#Comment_338411

With version: 3.3.236.2415?

Nunzio77

A new version has been released: 3.3.236.2417

Can you test please.

emron

My version is 3.3.236.2417

Same issue at 5.45pm GMT +10

Petersl

https://community.bitdefender.com/en/discussion/comment/338423#Comment_338423

My android device updated today to this new version 3.3.236.2417.

The issue still persists, can only run scans about 30 minutes after boot.

Gjoksi

Hello again.

Samsung Galaxy A34 5G (SM-A346B/DSN)
Android 14
One UI Core 6.0
Android Security Patch Level April 1, 2024
Google Play System Update April 1, 2024
BD Mobile Security 3.3.234.2417

Even updating yesterday to the latest version 3.3.234.2417, the same bugs/issues from my comment here:

https://community.bitdefender.com/en/discussion/comment/338257#Comment_338257

still persist, they are not solved.

Regards.

Alexandru_BD

Hi,

I'm looking into this.

Thanks for following up with your findings.

flynyver

Had the same problem on two android devices AFTER I switched subscriptions (from total security to premium security) via https://www.bitdefender.com/consumer/support/answer/34264/

Maybe that helps..

SirDaxALot

Same faulty experience on Oppo Find N2 Flip (Android 13). Did not wait for 30min though...

Flexx

https://community.bitdefender.com/en/discussion/comment/338512#Comment_338512

@agozob can provide some insight here.

Regards

Rob357

OPPO A9. Same problem. Reinstalled, problem still there. Admin active, permission granted, battery exemptions. Click activate anti theft nothing happens. Trying to scan nothing happens.

After 30 minutes works again. Very strange. 🤔

Nunzio77

@agozob news??

Rob357

https://youtube.com/shorts/eVONBeC4sas?si=aoQpx88yg5nto1Qy

SirDaxALot

https://community.bitdefender.com/en/discussion/comment/338512#Comment_338512

Surprise: after upgrading from Android 13 to Android 14 all problems with Bitdefender vanished like magic...

emron

My phone is on Android 14 but the issues persisted.

[Deleted User]

I am on Android version 14 (Samsung Galaxy S21). Issues persist for me as well.

Have a great day.

Regards,
Phil

Frazzle

I've also encountered this 30 minute lag on power up before the start scan button becomes functional again. I'm on a Google Pixel 6a android version 14 and am running Bitdefender version 3.3.236.2419. This is such an odd behavior are we sure this is just a normal program bug? Could it possibly be some kind of new malware that Bitdefender can't detect. I ran MalwareBytes on my phone and it also didn't detect anything. Just seems very odd that a bug would disable the program's functionality but only for exactly 30 minutes after which everything works normal again? While disabled it asks you to do things like set up Anti-theft again and App lock again if you try to open these features, could it be trying to steal our PINs? I sure hope this is just a normal program bug!

Nunzio77

@agozob news??

Alexandru_BD

Hello,

Yes, I have news here. A new build is rolling out for BMS and it's at 99% - version 3.3.236.2418.

https://community.bitdefender.com/en/discussion/comment/338678#Comment_338678

All users encountering this issue should update to the latest version.

Thank you everyone for you input, feedback and patience. 👍️

emron

Just updated to 3.3.236.2418 (hotfix) and did a phone reboot. Hurray, it worked at last.

Thanks heaps Alexandru_BD.

Frazzle

I concur, this latest update 3.3.236.2418 seems to have fixed the problem. Great!

Lexeus

Hello,

On my Pixel 7 pro, I encountered this issue this morning, yet I have downloaded the version mentionned…

Nunzio77

Problem solved for me.

Lexeus

After updating my phone and reinstalling the app, problem solved for me also. However, it seems that auto app analysis isn't triggered at app installation.

Petersl

Hi everyone,

I can also confirm that the issue is resolved with the update to version 3.3.236.2418, I'm able to run scans directly after boot and the "app lock" shows my apps listed and "account privacy" shows my account listed.

Thanks