How long is the turnaround?

JayRe · 2024-04-14T13:37:11+00:00

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I am having the error code 9 for my bitdefender VPN, It just happened all of a sudden. the customer support requested me to use the Bitdefender support tool. I have sent the log and still waiting for reply. how long will it take for them to send a fix?

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Accepted answers

Flexx

https://community.bitdefender.com/en/discussion/99544/how-long-is-the-turnaround

Maximum of 72 hours excluding weekends. It may take more time in some instances where in-depth information might be required from the developers.

If you can share your ticket number, @Alexandru_BD, the forum administrator, can expedite the process for you when he returns tomorrow.

Regards

All comments

Flexx

https://community.bitdefender.com/en/discussion/99544/how-long-is-the-turnaround

Maximum of 72 hours excluding weekends. It may take more time in some instances where in-depth information might be required from the developers.

If you can share your ticket number, @Alexandru_BD, the forum administrator, can expedite the process for you when he returns tomorrow.

Regards

Alexandru_BD

Hi,

Yes, I'm here if you need me. 🙂

JayRe

its been for 3 days since I sent the support tool report. they replied to me that it would take another few more days to be resolve.

[Deleted User]

@JayRe ,

Thank you for keeping us updated. Please share whatever information you receive. It might help other customers.

Have a great day.

Regards,

Phil

JayRe

update regarding my VPN code error 9 issue, Its been 192hrs or 8 days since I file the report to the support center. Still no progress, they always reply this template "the team investigating the issue will contact you via e-mail as soon as they have more information." no concrete solutions whatsoever.

[Deleted User]

@JayRe ,

Sorry to hear that your issue remains unresolved. I am pinging @Alexandru_BD , our Forum Administrator. Would you look into this and update the user?

Some issues are complex and take considerable time to resolve.

Have a great day.

Regards,

Phil

JayRe

no update, no solution whatsoever, worst after market support ever! its been over 3 weeks already

Flexx

https://community.bitdefender.com/en/discussion/comment/338629#Comment_338629

Kindly send an email directly to Bitdefender VPN Support at vpnfeedback@bitdefender.com

Hopefully, they might be able to help you instantly. Also, share your ticket number with them.

Regards

Alexandru_BD

Hello,

@JayRe I've asked one of our technical leads to get back to you as soon as possible.

Thank you for your patience.

Regards,

Alex