How long is the turnaround?
I am having the error code 9 for my bitdefender VPN, It just happened all of a sudden. the customer support requested me to use the Bitdefender support tool. I have sent the log and still waiting for reply. how long will it take for them to send a fix?
Best Answer
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Maximum of 72 hours excluding weekends. It may take more time in some instances where in-depth information might be required from the developers.
If you can share your ticket number, @Alexandru_BD, the forum administrator, can expedite the process for you when he returns tomorrow.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
1
Answers
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Hi,
Yes, I'm here if you need me. 🙂
Premium Security & Bitdefender Endpoint Security Tools user
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its been for 3 days since I sent the support tool report. they replied to me that it would take another few more days to be resolve.
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@JayRe ,
Thank you for keeping us updated. Please share whatever information you receive. It might help other customers.
Have a great day.
Regards,
Phil
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update regarding my VPN code error 9 issue, Its been 192hrs or 8 days since I file the report to the support center. Still no progress, they always reply this template "the team investigating the issue will contact you via e-mail as soon as they have more information." no concrete solutions whatsoever.
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@JayRe ,
Sorry to hear that your issue remains unresolved. I am pinging @Alexandru_BD , our Forum Administrator. Would you look into this and update the user?
Some issues are complex and take considerable time to resolve.
Have a great day.
Regards,
Phil
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no update, no solution whatsoever, worst after market support ever! its been over 3 weeks already
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Kindly send an email directly to Bitdefender VPN Support at vpnfeedback@bitdefender.com
Hopefully, they might be able to help you instantly. Also, share your ticket number with them.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Hello,
@JayRe I've asked one of our technical leads to get back to you as soon as possible.
Thank you for your patience.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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