I am on a Mac using Sonoma OS and I can't get VPN Premium to connect.

Whakjob

The blue "Connect" button changes state when I press it, but the dialog box continues to say "Not Connected."

Flexx

https://community.bitdefender.com/en/discussion/99612/i-am-on-a-mac-using-sonoma-os-and-i-cant-get-vpn-premium-to-connect

Kindly have a look at stated link https://www.bitdefender.com/consumer/support/answer/11311/


If issue persists, kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

Depending on the product you've selected and the issue you're facing, you can reach a support representative via email, chat, or phone.

If you choose email support, you will receive a ticket number in your registered email. Kindly generate and attach the following logs to the ticket for macOS:

Bitdefender BDsysLog for macOS: https://www.bitdefender.com/consumer/support/answer/11198/

Bitdefender BDProfiler log for macOS: https://www.bitdefender.com/consumer/support/answer/1863/

If the generated logs are larger than 25 MB, which is the attachment limit for most email vendors, you can upload the logs to https://upload.bitdefender.net/ and share the link with the support team.

Regards