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log in problem

belcher
belcher christopher
edited April 19 in Central and Subscriptions

have recently changed from firefox to chrome,when i log in it sends me a code to access my account.When i enter the code it says Two-factor authentication code is wrong or your session is too old.need help to log in.thanks

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @belcher,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. You can get in touch with the Bitdefender engineers by choosing one of the contact channels listed here:

    https://www.bitdefender.com/consumer/support/help/

    State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

    Let us know how it goes.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

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