Explorer.exe and other system files gets blocked

Ahmed M.

Hi I am a new Bitdefender use, I just installed Bitdefender and it detected explorer.exe as a malware and it stopped it. Also a Powershell command that I am not sure if safe or not got stopped and a file named BrowserApp got moved to quarantine which lead to Windows ****** Host to keep popping a message "Can not find ****** File BrowserApp.vbs" I am using OperaGX incase it have something related. I searched online for the command found its safe but still dont know and didnt find a thing about the BrowserApp file. Please help I don't know what to do

garioch7

@Ahmed M. ,

Welcome to the Bitdefender Forums. I would recommend that you contact Bitdefender Support.

https://bitdefender.com/consumer/support/

Chat is the fastest way to reach them. Telephone support is not toll-free, but you also have an email option.

I hope that you will post back what you are told by Support. It might help others.

Thank you, and have a great day.

Regards,

Phil

Ahmed M.

https://community.bitdefender.com/en/discussion/comment/338050#Comment_338050

I did and they responded but still waiting for their analysis to check. Thank you

garioch7

@Ahmed M. ,

Thank you for posting an update. It will be interesting what Support tells you.

Have a great day.

Regards,

Phil