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Problemas de conexão com o roteador.

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O Bitdefender impede que eu conecte com o wiffi do roteador da minha casa. Já até troquei de roteador e o problema persiste. O que preciso fazer para solucionar esse problema?

Comments

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited April 20
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    Kindly contact Bitdefender support by visiting https://www.bitdefender.com/consumer/support/

    Based on your selected product and the type of issue you're facing, you can get in touch with a support representative through email, chat, or a phone call.

    If you choose email, you will receive a ticket number on your registered email. The support team will reply within the next 24-48 hours, excluding weekends.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
    Alexandru_BD admin
    edited April 19
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    Hello @Edson Mariano da Silva,

    Have you tried to disable the firewall, to see if this is the cause? If you can connect to your Wi-Fi with the firewall OFF, re-activate the firewall and do the following:

    Go to Network Adapters tab and set the network type to Home/Office using the drop-down menu near its name.

    Then, from the same Firewall Tab, click on Settings from the top-right , then, for the network you're currently connected to, uncheck the stealth mode button to disable it.

    If this doesn't fix the issue, go to Firewall, choose Rules tab, then reset rules. Restart Windows and check if the issue is resolved.

    If you disabled the firewall and you are still unable to connect, then check for other security solutions, firewall programs or VPN/ PROXY and uninstall them if any. Restart Windows and check if the issue is resolved.

    I hope this helps.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user