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Unrecognized addresses in Google
I recently looked at my Google account personal info tab, and in the personal info addresses I saw that I have home and work addresses set to locations (using coordinates) that I have never lived in or worked but are in the same city that I used to live in a while ago. I'm sure I haven't personally set up these addresses…
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Safepay not accepted by UBS Switzerland for e-banking
Tried to used safepay (version 30.0.27.105 update date 26.09.2025, windows 11) on usb.ch and customer e-banking and got the following error message (no screen print possible): Your browser version is outdated The version of your browser no longer meets our technical requirements. We kindly request that you install the…
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Allowing access to Windows Hello
Hi, I wondered whether anyone has worked out how to allow Windows Hello to access the webcam to allow log in using facial recognition? It looks like BitDefender blocks it and I can’t find how to add it as an exception. Thanks
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SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
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Parental Controls not blocking certain games, run locally from out of Steam
I have seen a few posts having issues with blocking software now there is no .exe options. I have set up parental controls for my son, under the latest update system, to block games until a certain time in the evening, so he has time to do homework before playing. This works for most but some games are getting through.…
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Safepay
Hello, I was glad that Safepay was finally available after a month of non-operation but unfortunately the application still has problems : it does not open automatically - as it should do when it's specified - when I open a website in Google, DuckDuckGo or Ecosia. Any ideas? Thanks.
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Galaxy Book Experience conflicts with Bitdefender Safepay secure browser
I have opened an official ticket with Bitdefender Technical Support (ticket no. 1010546612) to investigate the behavior of Safepay. Logs generated by Bitdefender’s Support Tool were submitted, including video recordings of the issue. After analysis, Bitdefender confirmed that there are no internal faults or corruption in…
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SafePay & Vanguard
I have used SafePay with Vanguard for years. Beginning last week, I get the following after putting in my Vanguard username and password: You can’t log in using a scriptFor your security, we stop any logins that act like bots. Stop running your ****** before trying again. Try again I can get in using Edge but greatly…
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Safepay won't login to Discover
I contacted Discover, which suggested I quit using Safepay since I can login with a regular browser. I liked the idea of Safepay, but is it worth the hassle? BTW, I can't find any place to complain to Bitdefender about the problem.
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Bitdefender Safepay
I have been using Bitdefender Security for many years, particularly Safepay for internet banking. However, I am currently unable to access my bank account through Safepay. When attempting to do so, I receive the message "Something went wrong" accompanied by the error code "1007." Notably, I can still access other financial…
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Safepay Login to Wells Fargo Bank (USA)
Much like the issue with RBC which was corrected recently I have not been able to login to WF for at least 2 months. Issue is still ongoing and I can log in with any other browser such as MS or Firefox. All other logins with Safepay are working. Thanks.
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Beyond Antivirus: What other steps do you take to protect your online privacy?
Hey everyone, Bitdefender does an amazing job protecting us from malware, viruses, and network attacks. But we all know that in 2024, digital privacy is a much bigger battle that goes beyond just traditional threats. I'm curious to know what other tools or habits everyone here uses to build a more complete privacy shield.…
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Bitdefender interfering with rendering of Reddit on pc web browser
Seems that I can no longer bring up reddit properly on windows pc (brave, google edge). Just started having this issue yesterday. Have tried the suggested troubleshooting, but nothing seems to work other than removing Bitdefender. Is this a known issue with the latest version of Bitdefender?
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Safepay and Signing into Fidelity
This has just started recently. I have search for a way to correct without sucess. When I sign into Fidelity via Safepay, I get the following from Fidelity "Sorry, we can't complete this action right now. Please try again." Then if I try to resign back in I get the same message. If I sign into fidelity without Safepay I…
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I can't have access to the Video and Audio Protection Tab
Hi, Bitdefender seems to be blocking my camera since 1 week or so on Discord and I've read many support threads how to fix it but sadly there is no Video and Audio Protection Tab in my BitDefender. How can I access it otherwise? In Central, can't find it neither. Thanks!
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Safepay disappears or crashes
Safepay disappears in two different ways, about 1 to 2 percent of the times we use it. Sometimes it just disappears while inside Safepay and using a bank website. Sometimes we switch back to the desktop, and then Safepay is gone. Any suggestions on how to fix this or debug it further? This happens on a laptop, but never on…
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Safepay for Canadian Banks - not allowing pop-ups no matter what so cannot log in
Hi My bank is CIBC and i've been able to log on using safepay until 2 days ago. normally when i log in, there is a pop-up for 2factor authorization. up til now had no problems. now suddenly, the popup does not work in safepay. no matter what i do… i've allowed for popups from those websites, disabled vpn, disabled…
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How to get Safepay to work when on Fidelity.com
This is a fairly recent problem, within the last month or two. When using Safepay on Fidelity.com I can still do things like review account positions and buy into my money market, but I can no longer access Security Settings, Monthly Statements, RMD distributions. Fidelity gives me messages such as 'that information is not…
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Safepay not allowing access to bank website?
Since upgrading to Windows 11, I've been having issues with logging into one of the banking institutions I use. It works fine using Microsoft Edge, but not in Safepay. Other bank logins work fine.
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Safepay
Like other users I've used safepay for years, but recently I've had trouble connecting to my bank and now I can't connect to any of my saved sites. Looking for answers. I've reinstalled the software, but it still won't connect. I can connect to all sites if I don't use safepay.
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Safepay Login to American Express
After entering my credentials for Amex, the login screen reappears … with no error message. Other logins that work are Chase, Citi, Capital One. Wells Fargo has a different problem - see other post: https://community.bitdefender.com/en/discussion/comment/356502#Comment_356502
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I have a SAS and to get quick answers I need to chat with them
But bitdefender blocks the chat pop up app, how do I get it to allow it? Thanks, Steve
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Extension, master password, and vault
Hello, I somehow seem to have installed the password keeper (?) and set up a master password. Now, every time I go into safepay, it asks me for my password, noting I haven't used this device in awhile, which is not true, then asks me for my master password to access the vault, while seemingly not allowing me to proceed…
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Lesezeichen in Safepay ohne Firmenlogo
Die Lesezeichen, die ich in Safepay angelegt habe, zeigen nur vereinzelt das Firmenlogo. ZB. Das Lesezeichen der Volkswagenbank zeigt das blaue Logo VW Bank über der Schrift im Lesezeichenkasten. Die anderen Lesezeichen zeigen nur den Text, kein Logo, warum? Schöner wäre es, wenn jedes Lesezeichen das Firmenlogo zeigen…
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How can I reset this password?
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Why am I getting a pop up to pay for Bitdefender Digital Identity Protection?
I have had it included in Total Security for 2 years, and now I'm being asked to pay for it separately? I thought I imagined it initially, but sure enough, my weekly report has the email addresses included in the identity protection section. Now the feature is greyed out. Total Security is over $200 AUD, to now ask for $69…
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Bitdefender update has blocked my camera
Today's bitdefender update has blocked my use of my computer's camera, with Google products, and I can't turn it back on ! … It's rather a nuissance for my video meetings…. Jonathan Engel *Posting personal information, such as e-mail address, on public forum is very, very bad idea, so your e-mail address was removed by…
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How do I actually turn off URL/IP logging features?
I would like Bitdefender to stop all parsing of URL/IP for privacy reasons. I turned off the entire "Web Attack Prevention" feature, but it still seems to not only be parsing the URLs, but sending them to centralized logging/alerting in bitdefender central. For example, you can go to any known phishing site and it will not…
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Audio Protection Bugged?
I am currently on Build 27.0.51.260 and I've noticed that If I start my computer without my usb mic(Logitech Blue Yeti) plugged in the whenever I open an app that uses the microphone I don't get a notification. I fresh installed windows and the issue persists. Also now it shows an option to 'Fix' Video & Audio Protection…
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Cloudflare is stopping me
Good Day. Question. A website I visit frequently and which is part of two software packages I have purchased from them (topazlabs.com) - They have now increased user security by adding a Cloudflare security requirement to the website (topazlabs) which is rejecting me. Could it be that my Bitdefender antivirus is blocking…