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Safepay being "modal" a problem for me
I'm treasurer of an organization and I need to look at other webpages when logged into the bank. I'm sure it is more secure the way you have it, but it makes Safepay unusable for me and I may end up looking for another product. Is there a way around this (not being able to have 2 browser windows open… one in Safepay and…
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Account security
Hi, I use 2 step verification (e-mail option). Some people have access to my e-mail address. Is my account safe? What can i do if my account is stolen ? Thanks a lot in advance António
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How to change my username?
If possible i would like to change my username to Karlito Vosa
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How can I activate/authorize GEOLOCATION on SAFEPAY?
Good evening, I had been trying to use a portal which needs GEOLOCATION, for security, I'm trying to open it on SAFEPAY but I can't find any option about how can I allow GEOLOCATION on SAFEPAY.
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Safepay Problems
Running Windows 11/Chrome. Previously Safepay worked as designed, however, since renewing my subscription, it refuses to work on any site. I have checked all solutions offered by Bitdefender help but nothing works, very frustrating.
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Can't edit Wikipedia because my IP is being hidden
I don't need this protection. Can my settings be changed?
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Why safe pay jump from web site.
I have to keep clicking icon in top right corner of screen, just to bring it back up.
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Safepay will not connect anymore
I had safepay set up to automatically start when I went to my bank's site, and it worked for a while. Then, it started giving me error message, such as "the network has changed". Usually, if I closed safepay and tried again, it would work the second time. This morning, I made half-a-dozen attempts, and every time it failed…
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How does Safepay work?
Looking at the functionality of Safepay at I see that Safepay is integrated with Bitdefender VPN. For VPN service I use ProtonVPN. What I would like to know is what functionality listed in the link above is associated with the Safepay browser and what functionality is associated with the integrated Bitdefender VPN? Does…
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Printer problem in Safepay
I have the same problem that has been previously discussed unable to print from Safepay. Most annoying. windows Firewall is turned off! I was with Kaspersky before and their Safemoney did not have this problem. if this continues with Bitdefender I will more than likely go back to Kaspersky.
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Password issues for Bitdefender Total Security
I installed Bitdefender Total Security on my windows laptop. I have the Bitdefender password and can easier login on Central and even change THAT password, but evidently it's not the same PW for the Total Security app. How do i resent the PW for Total Security?
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Bitdefender blocking Discord webcam
Possible issue with either Bitdefender webcam protection or it's a Discord issue, my video does not play while on a video call, it worked fine 1 hour ago, then I restarted my PC and now I no longer have a preview video when I'm on the call and I can't tell that it's working but the person that I'm on the call with says…
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How can I get rid of Safepay?
How can I get rid of Safepay?
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"Bitdefender Safe" labels on emails
I want to stop Bitdefender from adding labels to my emails. Thanks
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SafePay is causing some conflicts with payment websites
When I try to log into State Farm for example, Safe Pay automatically causes issue logging in. It causes State Farm to immediately log me out. I know it's Safe Pay causing the issue because when I went into the privacy settings to disable it automatically opening on whitelisted sites the site would work fine after.
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Bitdefender shut down to update itself while I was using Safepay! Can I stop it doing that?
I'd just logged into my bank with Safepay. Without warning, Bitidefender shut itself down to update and I lost the session. This hasn't happened before. Can I stop it happening again in the future?
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Bitdefender Safepay Window closing
In the last week or two Bitdefender Safepay (Windows 11) has started misbehaving. I open Safepay and access one of my saved sites. It opens, and then after a time (around 1 minute) the window closes. When I click on the icon on the taksbar it reopens, but then repeats. I have tried reinstalling Bitdefender, but the problem…
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Anti-tracker and Live Oak Bank Support
Using Chrome fully updated, I go to https://support.liveoak.bank/ and search for "Quick". One of the options offered is "How do I connect QuickBooks to my personal savings account?" If I select that option with the Bitdefender anti-tracker off, the webpage content changes to provide instructions on how to do what I want.…
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Is it possible to download a PDF file from Safepay?
Hello, When I installed Bitdefender onto my Microsoft Windows 11 PC it created a folder labelled 'Bitdefender Safepay' inside my PCs 'downloads' folder. I have tried to download a PDF file (financial statement) from Safepay into the downloads folder using the download button located on the PDF viewer in Safepay but each…
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Anti-Tracker 'dead' after Win11 Restart
Every time I restart Win 11 and open Edge, the Anti-Tracker is inactive. All the buttons and knobs say it should be active but I to go into the Manage Extensions and turn it off then back on. Everything is latest version, as far as I know; and I have run 'Repair', 'Rest' on Edge and reinstalled Bitdefender.
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Turn off login attempt codes
I continuously have issues when trying to log in to bitdefender sites. I use multiple computers. I always have to wait for an e-mail sending a code to log in. I don't mind these security measures and I want to turn off this 2fa. Is this possible? How can I do this?
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Clarification on Bitdefender's Policies Regarding Pirated Software Detection and Reporting
Dear Bitdefender Support Team, I hope this message finds you well. I have a question regarding Bitdefender’s policies on detecting and reporting for exmaple "pirated software" and "pirated games". If Bitdefender detects such software on my system, will it report this to any authorities or third parties? Or do third parties…
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Bitdefender Safepay misbehaving
In the last month or two Bitdefender Safepay (Windows 11) has started misbehaving. I open Safepay and access one of my saved sites. It opens, and then after a time (around 1 minute) the window closes. When I click on the icon on the taskbar it reopens, but then repeats.
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Facial Login Not Working
I have Windows 11 and all of my settings in Bitdefender are toggled to allow access to my camera. When I open my laptop, the camera does not read my face to let me into my computer. I have to type in my PIN. This was not an issue two weeks ago? I have tried everything and basically I cant even access my camera from my app.…
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Lỗi quên pass
Làm cách nào để tôi lấy lại password
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Remote access requestes after installation of Bitdefender
I installed a trial version of Bitdefender on 2 windows PCs (home), and since then (2nd May) I have received notices from my "Event Guard", which is a light home protection system supplied by the internet service provider (at the router level), that, until now, May 9th, there have been blocked 45 attempts for remote access…
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Bug: Safepay - automatic opening when hovering over bookmarks in bookmark bar
Hi there, Since a longer time I'm facing an issue where Safepay automatically opens out of nowhere. After some testing I found out that this behaviour is driven by having a concrete website configured as to spawn Safepay when it is opened in the browser. This is intentional behaviour, but hovering over the browser…
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How do I rollback vulnerability fix done by Bitdefender that grayed-out automatic signin?
Hi Everyone. I have Bitdefender Total Security for Windows 11. When I run the Vulnerability Scan, Bitdefender always reported detecting a potential device vulnerability. The notification text was the following: "With automatic sign on after restart, your device saves the Windows credentials of the user last logged in and…
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Online Shopping
Good afternoon, When you make online purchases and it's time to enter your payment system details, (mainly bank card) It doesn't seem to do anything. I hope safepay will be activated, but nothing happens. Is this normal operation? Thanks.
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Alert Mode in Firewall settings keeps shutting itself off
I noticed recently since my latest product update that in Firewall settings, Alert Mode was shut off and I always keep it turned on. I am 100% certain that I did not turn it off by mistake. So i switched it back on and even enabled Password protection for all settings. I then confirmed it was turned on and closed the…