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Suspect someone has access to my router and network - help pls.
Hello As above. I suspect that someone else is using my network / router. I now have Bitdefender Premium…what function or toll could I use to identify if this is the case and if so block them. All help appreciated.
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No longer able to print in SafePay
For months now I haven't been able to print from Safepay. I've had Bitdefender for years and it used to work. I have a network printer that's website based currently and have even tried direct printing via a usb cable. Within Windows 11 Microsoft Edge browser on my laptop, wireless and direct usb cable printing work. Only…
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Allowing access to Windows Hello
Hi, I wondered whether anyone has worked out how to allow Windows Hello to access the webcam to allow log in using facial recognition? It looks like BitDefender blocks it and I can’t find how to add it as an exception. Thanks
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Webcam access
BD shows message: "A Windows Store app was allowed to use your camera." How can I find out which app this is please? As far as I'm aware, I don't have any Windows Store app that should have access to the webcam. Many thanks.
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Printing in Netgear Armor powered by Bitdefender
Last year I enabled Netgear Armor that uses Bitdefender (after being with Bitdefender for years). Except for the router App, everything else in Bitdefender looks and act identical to Bitdefender (even still say Bitdefender). How long until printing if fixed? No printing is a huge deal! I was recently told to force an…
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Bitdefender Safepay white icon
Hello, I would like to point out that when Safepay is open, its icon in the taskbar is white. I also note that this does not affect the proper functioning of SafePay. Regards,
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WHOSE FAULT IS IT?
I have been using Safepay for years. Never had any issues with logging into my bank. However they had done an upgrade a few months ago and I can no longer log in. I continually get this message: When I select "Verify if you are human"it does nothing. I cannot go any further. The bank's techs blame Bifdender for this. I do…
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How do I print only part of a document in Safe Pay? It prints the whole thing. No choices.
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Why am I unable to open Costco.com in safepay
I have not had an issue with any website other than Costco.com with safepay. I make purchases on Costco.com on a regular basis so it is important to be able to use safepay with that site.
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Is SafePay compatible with other VPNs?
I have NordVPN running. When I open SafePay, the connection icon only shows the WiFi network I am connected to and stops indicating the VPN. I saw a discussion from over a year ago that SafePay can sometimes disconnect non-Bitdefender VPNs, so I am nervous that my secure connection is being interrupted. Connecting the free…
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Virtual Key Board Positioning
I'm a relatively new user of Bitdefender having switched from Kaspersky since the US Commerce Dept. banned its use in the US because of it being owned by a Russian, even though they have offices in several other countries. Anyway, I'm getting used to using BitDefender. However, I have two (2) questions about the Virtual…
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Bank not recognizing my laptop when I'm in Safepay
For at least a couple of years I've had to receive a text from my bank with a code so that I could access my account. Because other financial institutions were allowing me in without a code, I figured it was just this one bank that had the problem. Recently, however, I had to wipe my laptop hard drive and reload…
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Bitdefender and icon-pdf files
Each time I boot my computer (Win 10 22H2) bitdefender appears to create a bunch of PDF files that seem to be icons. I don't suppose it is damaging or take much time but writing to the SSD more-or-less randomly doesn't seem like good practice. One example is this: C:\Program Files\Bitdefender\Bitdefender Security…
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Bitdefender Anti-tracker Wants access to this site (every site!)
I recently found that the Bitdefender Anti-tracker extension was preventing a particular page from working in Microsoft Edge, so I added the page to it's exception list, which fixed the problem. However, ever since then, the extension doesn't seem to work on any page when it is first loaded until the page is refreshed…
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Edge and Anti-tracker
I've had to turn off anti-tracker in MS Edge, it stops videos from playing among other issues. Will there be a fix for this?
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How can I clean my Safepay cache?
When I try to enter my bank, instead of the screen to enter my username and password, a message appears saying that I need to clear my browser's cache. It's not the bank's problem, because I can log in without a problem from Google Chrome and MS Bing.
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App Hacked
I have had Bitdefender for desktop a number of years now and have been very satisfied. Recently however I have had some real issues with the app itself being hacked whether I uninstall and reinstall or not. Is there anything that can be done before I begin to look for another defense. Which I would rather not do
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Bitdefender blocking microphone
When my child is trying to use the microphone during online class (because, you know, pandemic), nothing comes across. Windows 10 troubleshooter can't find anything wrong. Device is not muted. Bitdefender Total Security, no idea which version because they don't make it easy to find out with a simple "About" button, and…
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Safepay problem
Hello. I have problem with log in to one of my bank accounts using Safepay. Problem occured cirka two month ago - before I used it several years without any problem. In the attachment you can read what page show up on the end of the log in process. After contact with bank technical service they answer me that problem is…
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Login failure on Discover card website
When trying to logon to Discover Card website site returns a message telling user to "unable to complete try again later".when using SAFEPAY to login. However, if using the bowser Chrome, login works fine. Is there an issue with Safepay or an issue with Safepay handling that website?
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My Bitdefender Wallet is gone
Hello folks, Today my Firefox is upgraded something like that and my Bitdefender Wallet is gone, with all my savings usernames and passwords. How can I restore it? Greets, Chun-Huei Duong
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the Weather Channel
The map part of the weather channel web app has stopped working since I installed Bitdefender on my windows 10 PC. Using Google Chrome as browser. I've talked with the weather channel people and they say this has been reported by other weather channel / bitdefender users. Is there a solution??
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why does my wifi keep turning off
sense install and then windows update wifi turns off but i can turn it back on also vpn turns off
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Chrome unstoppable virus warning popups
Opening the Chrome browser causes a column on the right side of my screen to display a continuous series of popups warning of virus infections on my windows 11 pc. As soon as you close one, another opens, close it, another opens, etc. They stack on top of each other to fill the right side of my screen. These are not within…
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Chrome browser Anti-Tracker Extension Issue - Kohl's Cart Not Loading
Hi, When I'm on the Kohls.com website, add an item to the cart, go to the cart, it will not load the cart until I select the Bitdefender extension option to 'Pause protection on this website'. I refresh the Kohl's page and the cart loads and I can checkout. As soon as I change the setting back to 'Enable protection on this…
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Can I modify the mutiple layers of security verification to signing into Google Acct on my computer?
i am new to bitdefender and it has really slowed down my ability to open and access accounts i use all of the time, including google acct, bank and other saved password sites. It also has gotten very slow to open up new windows. I did not have these issues with Norton.
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Total Adblock with Bitdefender not working
When configuring Total Adblock I get the error that it is not possible to configure the (Bitdefender) VPN. How can I solve this? Regards Chiel
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Safepay
I cant open my safepay. Sometimes it opens but mostly doesnt. What can I do about it ??
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Safepay disapears suddenly from the screen
Hello For over a year now, Safepay suddenly disappears from the screen when I use it. This happens about every 15 seconds without any user interaction. (The application loses focus and disappears into the background). I have uninstalled and reinstalled Bitdefener Total Security on my Win11, but it happens again. What can I…
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All of a sudden I'm unable to print from safepay,any ideas?