You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/
Thank you for your understanding.
Bitdefender shut down to update itself while I was using Safepay! Can I stop it doing that?
Best Answer
-
Hello @Razldazl and welcome to the Community!
All Bitdefender processes close when updating, however, you are right that there should be a warning popup if Safepay is actively being used at that moment. Therefore, the developers will have a look at a mechanism by which this can be achieved. Currently, there isn't a workaround for this. Another member reported the same behavior in the thread below and this is when I forwarded the observation to the development teams for consideration:
Thank you for joining us here.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
1
Answers
-
Thanks for the response. I'd very much appreciate a warning popup when Bitdefender is about to update - whether on Safepay or not - because I always find it a bit unnerving when it just shuts down without warning.
1 -
For the time being I've decided to disable the 'silent update' as a sort of workaround. So far it seems to be doing what I want - giving me advance warning of an update, so I can choose when to action it.
1 -
Thanks for sharing your "workaround." Very good. Just be sure to turn Silent auto-updates back on when you are finished with your SafePay session to maximize your protection.
Hopefully, the BD development team will find a solution in the near future.
Have a great day.
Regards,
Phil
Former Bleeping Computer Malware Response Instructor
0 -
Good point @Razldazl I didn't think of that. It's true, whenever the silent update option is checked, you won't get any update notifications, as the antivirus will perform the update operation in the background. Well done.
Regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
1