Printer problem in Safepay
I have the same problem that has been previously discussed unable to print from Safepay. Most annoying. windows Firewall is turned off! I was with Kaspersky before and their Safemoney did not have this problem. if this continues with Bitdefender I will more than likely go back to Kaspersky.
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Generate bitdefender BDsysLog: https://www.bitdefender.com/consumer/support/answer/1922/
Generate bitdefender support tool logs: https://www.bitdefender.com/consumer/support/answer/1733/
Generate bitdefender connectivity logs: https://www.bitdefender.com/consumer/support/answer/9689/
Share the logs & your query with bitdefender support team by dropping them an email at [email protected]
If the generated logs are larger in size, you can upload the logs to google drive or we.tl (7days link validity for free users) or ask the support team to provide you with the online link & password of bitdefender cloud where you can upload the logs and share the upload link with the support team.
The support team will reply back to your query within next 24-48 hours excluding weekends.
Regards
OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)
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Hello @Museum,
Are you using a physical printer or a virtual printer (such as NitroPDF, PDF Creator or Microsoft XPS)?
I'm asking this because virtual printers are not supported in Safepay. Most virtual printers open windows in the initial desktop and block Safepay's secure desktop while waiting for your input. So, in this case, printing won't be available with Safepay.
In the event you are using a physical printer, turn OFF Firewall. Restart Safepay and check if you can print now. If it works this way, add your printer IP to Network exceptions in Firewall settings by following the steps described in this article:
Let us know how it goes.
Regards
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I, too, suddenly can no longer print to any default physical printer from SafePay, and I have never used or want a virtual printer.
I followed the steps of making sure a working physical is default, closed safepay and reopened it.
Also turned off firewall, restarted SafePay, still no printing, yet this is the ONLY app that is giving trouble.
All this started immediately when Bitdefender Update was installed and computer was rebooted a few days ago. No changes or updates to any other programs or printer have been installed. Printer works fine with Word, etc.
Any ideas?
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Hello @Michael Sa,
This is a known issue that has been acknowledged by the development teams. The behavior has also been reported by one of our members in the German community:
Safepay displays a message that virtual printers are not supported even if a physical printer is set as the default.
We look forward to a resolution.
Best regards,
Alex
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My printer is set as the default printer however safepay keeps telling me I can't use a virtual printer
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Hello @blaze2,
Kindly contact the Support teams and provide the engineers with the following information:
- printer name (as displayed in Windows)
- printer model
- Print processor used (see https://support.sepialine.com/hc/en-us/articles/115005376128-How-to-Change-the-Print-Processor-in-Windows )
- port used (see https://download4.epson.biz/sec_pubs/tips/Tips_Printer_3/en/GUID-4F5902D6-543A-4DA9-ADE9-EA755580CDA2.htm )
- operating system
- if "Let Windows manage my default printer" is enabled (see https://www.elevenforum.com/t/turn-on-or-off-let-windows-manage-default-printer-in-windows-11.7759/ )
The above information is required to speed up the resolution process.
You can get in touch with our engineers by choosing one of the contact channels available here:
https://www.bitdefender.com/consumer/support/help/
Thanks and best regards,
Alex
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Hello,
A quick update on this issue, a fix has been released with a new build:
Regards
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