Alert Mode in Firewall settings keeps shutting itself off

Jack7X

I noticed recently since my latest product update that in Firewall settings, Alert Mode was shut off and I always keep it turned on. I am 100% certain that I did not turn it off by mistake. So i switched it back on and even enabled Password protection for all settings. I then confirmed it was turned on and closed the settings window. A few minutes later I check the Firewall settings again on a whim and I see that it is once again turned off. I turn it back on a second time and input my password to make the change. This time I leave the settings window up and I watch it, and sure enough a few minutes later I watch the Alert mode setting turn itself off, and did not prompt me for my password to make the change even though the password protection is enabled.

This is a very serious bug as it can cause a major security breach. Can someone please tell me how can I report this as a bug to get it fixed asap?

TaxiMagicien42

Hello @Jack7X

The problem is known to Bitdefender support. For more details, I invite you to consult this discussion below:

https://community.bitdefender.com/en/discussion/96327/firewall-alert-mode

Regards,

Alexandru_BD

Hello @Jack7X and welcome to the community.

There are a few recent discussions on this topic in the forum. The latest can be found here:

https://community.bitdefender.com/en/discussion/99105/alert-mode-is-turning-off-when-i-access-riot-games-or-steam

https://community.bitdefender.com/en/discussion/99087/firewall-alert-mode-cannot-turn-on

Kindly use the search function to look for related posts before opening a new thread.

Thank you,

Alex