Firewall - Alert Mode - Cannot turn on

technomad

I don't know when this started but I noticed that I was not getting pop up alerts after programs were updated. I checked in settings and alert-mode was switched off. I didn't do this and it was working quite recently.

If I click on it the radio button change for a moment and then back to off. I never see the blue colour of the on position.

I can just re-install but having settings change by themselves is not good. Nobody else has access to my laptop.

Alexandru_BD

Hello @technomad,

Try to run the repair tool and check if Alert Mode stays ON afterwards:

https://www.bitdefender.com/consumer/support/answer/13429/

I've seen isolated cases where Alert Mode was switching off by itself, but if this can't be fixed after running the repair tool or a clean reinstall, usually more information might be required to troubleshoot this behavior. If nothing helps, I would recommend to get in touch with the Support teams for a more in-depth investigation.

Here's how you can contact them:

https://www.bitdefender.com/consumer/support/help/

State your contact reason, then choose from the available contact channels, chat, phone and email/ticket. Chat would be the fastest way to reach them.

Let us know how it goes.

technomad

The re-install fixed it.

Thanks for the tip.

Alexandru_BD

Anytime @technomad, glad I could help somehow. 😉

Thanks for following up! 👍️

pregunton

@technomad Is something related to the last update. After posting a similar issue here some days ago, ive read many people posting issues with alert. Mine is related to Riot Games Client (League of Legends and Valorant). I repaired, reinstalled and checked suggested settings and is a no go.

Here is my post as reference: https://community.bitdefender.com/en/discussion/99105/alert-mode-is-turning-off-when-i-access-riot-games-or-steam

pregunton

Quick update i decided to switch software i almost sure is something regarding fullscreen apps or games. Its way more common than it seems.