Login failure on Discover card website

CMarsh20749 · 2025-02-24T02:34:54+00:00

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CMarsh20749

When trying to logon to Discover Card website site returns a message telling user to "unable to complete try again later".when using SAFEPAY to login. However, if using the bowser Chrome, login works fine. Is there an issue with Safepay or an issue with Safepay handling that website?

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camarie

Follow up: Safepay does not handle in particular a website (except a handful with known troubles, most of them regarding user agent). It is, possible, however - and I saw it for multiple websites - that they "expect" certain version of browsers, and if these are not how the website expects, it sometimes rejects the login (if this is the case).
There are websites that displays explicitly "Your browser is too old" - Safepay is build based on Chromium, but we don't release at the same pace as Chrome - but most of such websites are simply displaying "it didn't work".

I just "tried" to log using some dummy credentials, and it redirected me to a page stating
"Your account cannot be currently accessed.
Outdated browsers can expose your computer to security risks. To get the best experience of Discover.com, you may need to update your browser to the latest version and try again."

The currently release Chrome version is 133, while the current Safepay is based on 130. On my experience, there are websites which accept maximum two versions behind (so they accept 133+132, sometimes 133+132+131) and it seems Discover.com applies this. While this is understandable from a liability point of view (nobody wants users attempting to connect to the website with a 10-year old browser), but it is also a little bit too eager to be "du jour" and hampering software which is being stable but releasing at a slower pace.

The good news is that I am exactly in the middle of developing the update of Safepay to be based on 133 version, which I hope to have it released in the next weeks an a subsequent update will fix this.

All comments

Gjoksi

Hello.

You should contact Bitdefender Consumer Support by chat, telephone or e-mail:

https://www.bitdefender.com/consumer/support/help/

Chat is the fastest way to get in touch with Bitdefender Consumer Support.

NOTE: Bitdefender telephone support is not toll-free!

Regards.

@camarie Any thoughts on the issue? Thanks.

camarie

Is there a problem when clicking the Log In button (i.e. the login form does not appear or malfunction), or it does appear, but after typing User ID, Password and clicking the Log In button, after that the Discover website displays the error?

camarie

Alexandru_BD

Very insightful info @camarie, thank you! 🤝

CMarsh20749

@camarie Thank you for the response. Makes complete sense. I look forward to the version update.

camarie

Appreciate it, thank you for the feedback. Chromium 133 will appear in two steps, first we will transition to 132 (I think around the March 8) then to latest 133.