Printing from Safepay
I am a longtime user of Safepay and have been able to print to a network printer (my default printer) the past several years. I am currently running Bitdefender Internet Security build 188.8.131.52.
The last time I was in Safepay and printed successfully was May 10, 2023. Today I noticed I can no longer print to that network printer and I can only print in Safepay if I change my default printer to a USB printer I also have. Did something change in the latest update or is this a permanent setting within BD Safepay?
Hello @jdavnt and welcome to the Community!
This is a known issue that has been acknowledged by the development teams and we look forward to a resolution.
In the meantime, more information is needed from anyone encountering this issue. Please contact the Bitdefender Support teams and provide the engineers with the following information for troubleshooting purposes:
- printer name (as displayed in Windows)
- printer model
- Print processor used (see https://support.sepialine.com/hc/en-us/articles/115005376128-How-to-Change-the-Print-Processor-in-Windows )
- port used (see https://download4.epson.biz/sec_pubs/tips/Tips_Printer_3/en/GUID-4F5902D6-543A-4DA9-ADE9-EA755580CDA2.htm )
- operating system
- if "Let Windows manage my default printer" is enabled (see https://www.elevenforum.com/t/turn-on-or-off-let-windows-manage-default-printer-in-windows-11.7759/ )
The above information is required to speed up the resolution process.
You can get in touch with our engineers by choosing one of the contact channels available here:
Thanks and best regards,
I ran into the same problem on the same day as @jdavnt. Prior to that I could always print from Safepay using my default printer and I didn't change anything.0
@ClayConnor -- After receiving the reply from Alexandru I have been working with BD support to investigate the issue, providing my debug log. Once they find the resolution, if they don't post it, I will.1
Thank you! @jdavnt 👍️0
Safepay is telling me I can't print to a virtual printer. I don't have one. my Epson printer is set as the default. My IT providers checked this for me.0
I have replied to you on the other thread as well. Please see the above post for next steps to take.
Following up on this, the situation has been resolved in the latest update 184.108.40.206:
Would like to say thank you to Alexandru for getting me started with BD support and for all those involved who fixed this issue with the latest release.1