Printing from Safepay
I am a longtime user of Safepay and have been able to print to a network printer (my default printer) the past several years. I am currently running Bitdefender Internet Security build 26.0.35.174.
The last time I was in Safepay and printed successfully was May 10, 2023. Today I noticed I can no longer print to that network printer and I can only print in Safepay if I change my default printer to a USB printer I also have. Did something change in the latest update or is this a permanent setting within BD Safepay?
Best Answer
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Hello,
A quick update on this issue, a fix has been released with a new build:
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Answers
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Hello @jdavnt and welcome to the Community!
This is a known issue that has been acknowledged by the development teams and we look forward to a resolution.
In the meantime, more information is needed from anyone encountering this issue. Please contact the Bitdefender Support teams and provide the engineers with the following information for troubleshooting purposes:
- printer name (as displayed in Windows)
- printer model
- Print processor used (see https://support.sepialine.com/hc/en-us/articles/115005376128-How-to-Change-the-Print-Processor-in-Windows )
- port used (see https://download4.epson.biz/sec_pubs/tips/Tips_Printer_3/en/GUID-4F5902D6-543A-4DA9-ADE9-EA755580CDA2.htm )
- operating system
- if "Let Windows manage my default printer" is enabled (see https://www.elevenforum.com/t/turn-on-or-off-let-windows-manage-default-printer-in-windows-11.7759/ )
The above information is required to speed up the resolution process.
You can get in touch with our engineers by choosing one of the contact channels available here:
https://www.bitdefender.com/consumer/support/help/
Thanks and best regards,
Alex
Premium Security & Bitdefender Endpoint Security Tools user
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I ran into the same problem on the same day as @jdavnt. Prior to that I could always print from Safepay using my default printer and I didn't change anything.
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@ClayConnor -- After receiving the reply from Alexandru I have been working with BD support to investigate the issue, providing my debug log. Once they find the resolution, if they don't post it, I will.
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Safepay is telling me I can't print to a virtual printer. I don't have one. my Epson printer is set as the default. My IT providers checked this for me.
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Hi @blaze2,
I have replied to you on the other thread as well. Please see the above post for next steps to take.
Regards
Premium Security & Bitdefender Endpoint Security Tools user
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Following up on this, the situation has been resolved in the latest update 26.0.36.193:
https://community.bitdefender.com/en/discussion/91738/product-updates-and-release-notes#latest
Premium Security & Bitdefender Endpoint Security Tools user
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Would like to say thank you to Alexandru for getting me started with BD support and for all those involved who fixed this issue with the latest release.
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