Chrome browser Anti-Tracker Extension Issue - Kohl's Cart Not Loading

dtinman

Hi,

When I'm on the Kohls.com website, add an item to the cart, go to the cart, it will not load the cart until I select the Bitdefender extension option to 'Pause protection on this website'. I refresh the Kohl's page and the cart loads and I can checkout. As soon as I change the setting back to 'Enable protection on this website' the cart will not load.

Is this a known issue (searched the site but didn't see anything directly related to this issue) and or a fix available to this issue?

Thanks.

Scott

Hi @dtinman

Yes, that can occasionally happen with Anti-Tracker on some websites. It's a bit random, but it has come up a handful of times in some of the threads on the forum.

If you wanted to add Kohl's website to Anti-Tracker so that you don't have to keep disabling then re-enabling it for that site, you can add it in the exceptions, which can be found at the bottom of this article.

https://www.bitdefender.com/consumer/support/answer/25583/

Kind regards.

Alexandru_BD

Hi,

To add here, I think this article is also relevant:

https://www.bitdefender.com/consumer/support/answer/28500/

Most likely in your case, the Anti-tracker is blocking some essential trackers used to monitor critical webpage functionalities, but this can be resolved by applying the steps described above.

Regards