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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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The “Add this number on WhatsApp” scam is back – Here’s how it works
A new wave of scams is hitting WhatsApp, and it’s surprisingly simple: someone tells you to “add this number” on WhatsApp. That’s it. No shady links, no infected files - just a phone number and a request. But what seems like harmless curiosity can easily lead to your personal data being stolen, your account hijacked, or…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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It's 2025 and BT still can't deal properly with email archives (PST)
System scan and results show 1 email …ONE EMAIL…with a trojan. The prompt is for "take action" or "don't take action". You would assume 2025..hey BT must be capable of handling massive email archives right? WRONG! The take action blows away the PST completely. This issue dates back to 2010 as far as I can see. I contact…
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Is there a configuration to help reduce network-conflicts with a software package I actively use?
I am using a software package called Alchemcharts which uses a network connection and sends my credentials to a private server. Bitdefender acknowledged this transfer and actively stopped it. Ironically, I was still able to log into the program and server. I am seeing a potential slow-down in the data-transfer, suspecting…
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VALencia Vpn will not load YT videos.
Hi Is there a reason for this? YT website will load but Video will play at all (blank screen). I like this valencia location for its latency but seems like BD is having an issue with valencia. Any ideas?
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SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
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Windows PC Slow After Bitdefender Installation – Need Expert Help
I recently installed Bitdefender total security on my Windows 11 system, and although I'm happy with protection it offers, I've noticed a significant drop in my system's performance especially during startup and while launching applications. I’m facing slow boot time, apps taking longer to open, occasional system lags…
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[Help] Web Protection not working on links from Outlook app
Hello dear Bitdefender Community and Team, 👋 I hope you’re all doing great. I’ve been using Bitdefender Mobile Security on Android, and everything is working perfectly — including Web Protection, which is active and fully enabled (with all required permissions granted, as shown in the screenshot below). However, I’ve…
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Why does VPN keep getting installed after I uninstall it?
Why does VPN keep getting installed after I uninstall it? I uninstalled it a few days ago and today I noticed it got installed!!? I am using another VPN software and service. I don't need BitDefender VPN. I am using Windows 11.
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Bitdefender New Call Protection Feature for Android!
Hi @agozob, I asked the support team a question, and you can also see their response in the images attached. I have already replied to them again, but I would like to hear your thoughts as well. What I find difficult to understand is the support statement that Bitdefender utilizes its proprietary technologies and…
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bit defender updates software to 90% then doesn't continue.
When I cancel it the whole program shuts down, including the Firewall. I need to reboot to get it back and when I do there is a report of a critical error -2147024636. I'm on version 27.0.49.254. This only happens when I update the program, not just a regular update. The program update stops at 90%.
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Bitdefender keep starting twice
Suddenly, the Bitdefender started to start twice. After a while, I looked for a solution and found one. Bitdefender starting twice, or showing two icons, on a Mac, can be due to the program being listed in Login Items or accidentally duplicated folders. It worked for two days after some attempts, but this morning it…
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a team viewer get installed and iam hacked of crypto currency.
Every now and then A team view get autoinstalled on my computer in this folder C:\Users\TejbirPC\AppData\Roaming\QTUpdate with the folloing files. QTConnect.exe TeamViewer.ini TeamViewer_Desktop.exe TeamViewer_Resource_en.dll TeamViewer_StaticRes.dll content of teamviewer.ini is as [Settings] nosave=1 importsettings=0…
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subscription cancellation
I was unaware of autorenewal and wish to cancel my subscription. Please advise.
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Please Help: Forgot PIN, and locked out of Android 15
I am using a Pixel 8 that runs Android 15. I am locked out of my device, as I can not remember my Bitdefender PIN. I am repeatedly informed I have the wrong PIN, and then the message "Bitdefender Security" appears on screen. I am then locked out for incrementally longer periods of time (measured in seconds) — ranging so…
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trying to open an online account
Used both Chrome and Edge, cleared my browser history, restarted my laptop. When signed into a brokerage url and trying to open an account I am allowed access to a certain point, then it tells me I cannot go any further. the URL shows system-error. Company has indicated that it could be my browser or my antivirus on my…
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Coretemp will NOT run with Bitdefender on Windows 11
I recently installed Windows 11, and had Bitdefender running with Windows 10 and Coretemp. When I went to Windows 11, and I tried to launch Coretemp, I got the error "Potentially unwanted apps detected", and the coretemp error "Driver has failed to load". I went on chat, and they couldn't solve my issue. I uninstalled…
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Windows 11
Hi. New laptop with Windows 11 installed. Finding it not compatible with BD antivirus. Do you offer a product that runs a Windows 11 device in S mode????? If so, how do I get please. Ta in advance.
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Samsung Smart blocks spam calls, but I don't see Bitdefender blocking?
Do I need to turn off Samsung Smart Phone somehow. I was hoping to see Bitdefender out preforming Samsung. I'm using a Samsung Galaxy S10e, SM-G970F/DS . I get at least two spam calls a day, I can't even answer my phone unless they are known. I see in BD it asks me to add a spam call to a list. Really? I should copy a…
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offline weekly update problem
i today get weeklyx86.exe from this link https://download.bitdefender.com/updates/cl_2022/x86/weekly.exe but afte install udpate i checked in plugins folder file update.txt : Update time: Fri Jun 13 16:37:48 2025 Signature number: 10444448 Update time GMT: 1749821868 Version: 7.99013 now time is 6 july but i get update 13…
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The Vpn doesn't work in Egypt
Bitdefender Vpn doesn't work on my devices on windows and android It cannot even offer my IP
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Scan results incorrect
Why do scan results always indicate I am not connected to WiFi even tho I am?
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Deleting browsing and websites
On my previous anti-virus I could delete browsing and websites. I don't see this option on Bitdefender. I have a disc cleaner that deletes temporary files. I'm on windows 10 and google. Google shows an option to delete history, but it doesn't seems to work on my pc. Perhaps it's because I don't have, or want, a google…
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Remove Norton on new laptop?
I've bought a new laptop. How do you remove Norton. First, remove the app in windows? Or I have to download the remove Norton app? Or, I hope so, Bitdefender fix it when i instal the bitdefender app, bitdefender automatically remove Norton? I am happy with defender, and my subscrition is not at the end? …
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Green Check Marks in google search results upside down?
When I google something sometimes the check marks are there and sometimes they're not even though I never change my settings in bitdefender or anything. Today I googled something and the check marks are there but they are upside down for some reason. I'm assuming just a random glitch maybe but it's not just one random…
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How to install BD after windows reinstall?
I can't find a way to download back Bit Defender. It says it is on my pc, but it is not.
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2FA trusted devices
Hi everyone, Since I've enabled 2FA I had 5 trusted devices but only logged in from 2 of them, now 3 of the trusted devices are removed but I did not remove them. Do trusted devices get automatically removed when not being logged in from for a certain amount of time?
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Digital Identity Protection
Hello all, On the dashboard of Bitdefender Central (Digital Identity Protection) i read that there are 5 data breaches. But on my mobile device nothing is mentioned… How come? Now, what's going on?
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Why does Bitdefender VPN stop working after return from Windows Sleep or Hibernate?
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Feature Request: Device heartbeat on Bitdefender Central from installed clients
Good Day Everyone, I would like to share my idea regarding the feature request where if it is possible to add a way to track if the Bitdefender Client is still installed on the client or if it has been uninstalled. Currently on the Bitdefender Central website, we are able to see the device Vendor, Mac address and know if…
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The Defenders of the month are the Community superheroes
It's time to show our appreciation for our top contributors and give back to the Community! We are pleased to announce that we are launching our Super User program called “Defenders of the Month” and “Defenders of the Year”, exclusively for the members of our Community! The Super User program represents an exclusive group…
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Windows 10 support after October 15
Hi everyone, How long will bitdefender still be supported for windows 10 after windows 10 EOL? I'm planning to get the windows 10 ESU that gives me an other year of security patches from microsoft, this might be extended even after the 1 year ESU and then there is always zero patch as well.